Valerian And The City Of A Thousand Planets 3D/2D Steelbook (Limited Edition) (UK)

[thettunhan]

Originally Posted by MarkBirds

How is Zavvi about returns? This is mislabeled on their website (as you guys already know). I wouldn't have purchased it otherwise. It's useless to me if it's Region B. I can't afford to buy a region-free player, at least right now, and I'm not sure I would buy one for just a single title, no matter how spectacular it is.

Will I have to pay return shipping? Geeze, if it has to be sent back to the UK, that could be pricey.

What really sucks is was unable to see this in theaters this summer because I was hospitalized. Never had the chance. Seems like this movie was made to be seen in 3D.

Yeah, I know. “Boo hoo.” It’s just frustrating, is all. I don’t understand why Lionsgate doesn’t want my money.

I got this message from Zavvi and I replied them with angry message. They will refund up to 15% of the item value in postage cost? The postage cost from US to UK can be pretty expensive, and why do we have to pay the rest where the mistake was clearly theirs?

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Thank you for getting in touch with us about returning your Valerian and the City of A Thousand Planets - Limited Edition Steelbook.

You will shortly receive another email which contains instructions on how to return your goods and a copy of our returns form.

Please arrange the return and obtain a Proof of Postage receipt from the post office.

Given the return was requested because of region issues, we are more than happy to refund up to 15% of the item value in postage costs.

Please send a copy of this receipt to us as an attachment through the message centre by clicking on the upload file button and browsing for your document.

As soon as the item is confirmed back into our warehouse we can arrange the refund for you.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Zakaria

Zavvi.com Customer Service Team