MoviePass

[cinemaphile]

Originally Posted by Comicman494

I’ve just been charged $80 today. Has anyone else who signed up for the annual but charged for the monthly experienced this? I’m thinking one of my messages got through and they collected the rest for the annual switch.

Not me. Still trying to get that fixed. Been sending messages every couple days for over two weeks now through every channel available with no response

[A Sith Lord?]

Originally Posted by ITDEFX101

Ha so I got a survey from my visit on 12/18. They were asking things like how much more would you pay for a 3d/imax upgrade and I said 10 dollars...and then a question that I mis read asking how much did I spend on concessions in 2017 and I just spit out 300 dollars and it wouldn't let me enter it, so I re-read it and it was how much did I spend on 12/18/17 on concessions and I said 14 and it worked. That's a first. Why would they suddenly ask me after weeks of using the MP?

Now that they’re over a million subscribers they can have much better data.

I still can’t believe more people don’t know about it. 3 of my friends signed up this past weekend after catching up with them.

[Comicman494]

Originally Posted by cinemaphile

Not me. Still trying to get that fixed. Been sending messages every couple days for over two weeks now through every channel available with no response

So frustrating. I never even got a response, just this. Thy could at least say they saw the problem and are collecting the rest. Sorry you haven’t heard anything, maybe just check your card every few days to see if they charged you. Only advice I got at this point.

[ITDEFX101]

You know my Debit card is starting to mess up with the chip read and the stripe so I might have to get a new one but after reading posts here I am kinda worried that it may be difficult to update the card information on the app if I get a new card.

[Batman1980]

Originally Posted by ITDEFX101

You know my Debit card is starting to mess up with the chip read and the stripe so I might have to get a new one but after reading posts here I am kinda worried that it may be difficult to update the card information on the app if I get a new card.

Mine doesn't even have a chip but I've had 0 issues so far with swiping aside from the declined funds on Sunday. We'll see how it goes Saturday-Monday.

[Cobb]

Switched over to the annual plan on their website a few weeks back but was just charged the monthly ($9.95). Hmm.

[jjcool]

Originally Posted by Batman1980

Mine doesn't even have a chip but I've had 0 issues so far with swiping aside from the declined funds on Sunday. We'll see how it goes Saturday-Monday.

I think he was talking about having to replace the card that he used to pay for his MoviePass. If his bank sends him a new one with a new number, he is going to have to get ahold of Movie Pass to change the billing info. I would think that most banks would be able to issue a replacement card, due to the old one being worn out, that has the same number on it, since it wasnt a case of fraud or theft.

But a good point on the Movie Pass card. Mine has an expiration in 2024 so I put it in a protective sleeve to try and protect the mag stripe as much as I can.

[Bluballs31]

Just signed up myself

Also bought a subscription for my mother as well as a small christmas gift. Looking forward to the 4 hours it will take explaining to her how this works

[cinemaphile]

Not sure if it was because of my repeated emails, or if this is something that sent out to lots of people because it was a widespread problem, but apparently my annual subscription is finally getting fixed. Just got this:

Thank you for choosing to switch to our $89.95 annual plan during our recent Limited Special Offer. Unfortunately, your request was not processed correctly.

We are sincerely sorry and we are taking steps to rectify your subscription as soon as possible.

We will send you an acknowledgement email once your subscription is in good order.
If you were billed $9.95 this month instead of, or in addition to the $89.95, you will be receiving a refund.


Thank you,
The MoviePass Team

[Cocophone]

Originally Posted by cinemaphile

Not sure if it was because of my repeated emails, or if this is something that sent out to lots of people because it was a widespread problem, but apparently my annual subscription is finally getting fixed. Just got this:

Thank you for choosing to switch to our $89.95 annual plan during our recent Limited Special Offer. Unfortunately, your request was not processed correctly.

We are sincerely sorry and we are taking steps to rectify your subscription as soon as possible.

We will send you an acknowledgement email once your subscription is in good order.
If you were billed $9.95 this month instead of, or in addition to the $89.95, you will be receiving a refund.


Thank you,
The MoviePass Team

I just got that email too.

[Sozo]

Originally Posted by cinemaphile

Not sure if it was because of my repeated emails, or if this is something that sent out to lots of people because it was a widespread problem, but apparently my annual subscription is finally getting fixed. Just got this:

Thank you for choosing to switch to our $89.95 annual plan during our recent Limited Special Offer. Unfortunately, your request was not processed correctly.

We are sincerely sorry and we are taking steps to rectify your subscription as soon as possible.

We will send you an acknowledgement email once your subscription is in good order.
If you were billed $9.95 this month instead of, or in addition to the $89.95, you will be receiving a refund.


Thank you,
The MoviePass Team

Great news! Glad it's going to be resolved for you all. I'm sorry I missed out on that even better deal.

[Jennifer Lawrence Fan]

Used it on Jumanji today no problem.

[Unknown450]

Today I received an email from movie pass, a survey. Basically asking how many 3D, Imax 2D/Imax 3D films I saw this year and how much more I would pay for a premium service that included that all.


Guess they are going to take feedback from everyone to see how much ppl are willing to pay. Maybe start rolling out with it next year.

[Jennifer Lawrence Fan]

I got a Christmas email from them. Thanking me for being a customer and looking forward to me seeing more movies in 2018.

[Unknown450]

Originally Posted by Jennifer Lawrence Fan

I got a Christmas email from them. Thanking me for being a customer and looking forward to me seeing more movies in 2018.

Yeah got that one too. lol

I went to Cinemark to see Downsizing last night, they have the 2018 refillable Cups and Tubs now. And they raised the price from last year. Ended up getting them only because I have moviepass.

Otherwise I would have passed on it, having MP has been fantastic.

[ScarredLungs]

I may be getting this from my wife tomorrow for Christmas! Excited!

[cinemaphile]

Originally Posted by cvm

I may be getting your from my wife tomorrow for Christmas! Excited!

You'll be getting my what from your wife? STD?

[A Sith Lord?]

Originally Posted by Unknown450

Yeah got that one too. lol

I went to Cinemark to see Downsizing last night, they have the 2018 refillable Cups and Tubs now. And they raised the price from last year. Ended up getting them only because I have moviepass.

Otherwise I would have passed on it, having MP has been fantastic.

Plot twist: They raised the price because they knew you’d spend a bit more having MoviePass.

[ScarredLungs]

Originally Posted by cinemaphile

You'll be getting my what from your wife? STD?

Stupid voice text. I might be getting movie pass from my wife for christmas.

[ScarredLungs]

Turns out that both my wife and I now have movie pass. How long did it actually take any of you to get your card?