Quote:
Originally Posted by WinterBox
[/spoiler]
Since you seem to be the authority on all this.
Explain the reason why Bill, being a business man in this field for several years, his posts are mostly unintelligible and incoherent when replying to customers. Not to mention, sometimes unrelated to the specific topic. Explain why Bill rarely answers anyone's direct questions. Explain why Bill shares his complaints(whatever you want to call it) about other companies ripping him off or doing him wrong with customers. Explain why Bill on a regular basis brings up being stuck with x amount of stock/unit numbers, what didn't sell, etc... Explain why Bill has never had a replacement program to fix a Blu-ray problem, while other companies(for the most part) do their best to fix disc issues. Explain why Bill NEVER thanks anyone for buying or complimenting his product in the Code Red thread ... or ANY other messageboard I've seen Bill post on over the years. Then explain why just about every other small label company, like Kino, MVD, Vinegar Syndrome, etc... have either representatives or the owners themselves fully engage with customers of this forum. Answering questions, handling problems appropriately, ... just all around professional and friendly customer interactions.
Thanks in advance.
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Answers for WinterBox....
[Show spoiler]
I was asked to explain, so, here goes.
1) Bill's speech is not unintelligible, never has been, so, my guess is, he does tis as part of a character he has invented for himself. In other words, The Bananaman makes unintelligible (and quite funny) posts.
2) My great grandfather talked about presidential behaviour, describing an ancestor, to teach me how he thought I should behave. When asked a question he didn't want to answer, the man would simply answer a different question. Over a hundred and fifty years later, the newest president became famous, overnight, for doing exactly the same thing. There is no rule of etiquette requiring that anyone ever answer a question they don't want to answer, or the question posed.
I am told, commonly in life, that the same thing people hate here, that I answer as well as I can, is a good part of why people like me. Here it is seen as bad. If I were Bill, I would assume no one who criticizes thorough and clear answers would ever want me to give them a decent answer to anything.
3) I imagine he complains here, about that issue, because he has fallen into the trap of believing that the people who would buy his films are all here. We're not. Most of my friends buy his films exclusively from Amazon and only buy films from Amazon. The ones who order from him, in our little network of shipping-cost splitters, routinely try to get others to try ordering from another source. They won't. If he wants to sell out a title, all he needs to do is set up an Az Marketplace store and fill orders quickly. Titles will sell out to all the people who don't even know there is a blu-ray.com.
4) Bill has never had a replacement program, again, I imagine, because he thinks the people who buy from him are represented by the people here, the same people who pick on each other and behave rather badly. If he thought all of his customers were like me or DD over at DF, people who genuinely love these old movies but who are also good people, he would view his customers differently, necessitating a change in how he treats them.
5) For the "never thanks anyone", see answers 3 and 4, above.
6) VS is treated well. They are complimented routinely. Even when complaining about what I see as a bad decision, cutting the peeks line, I made clear statements that VS is one of my favorite companies. When complaining that they raised their prices too high, so I had to buy from Amazon, when I prefer my money go directly to them, I made clear statements that they are still one of my favorite companies and stated that I want them to have the money, not Az, even as a person who promotes Az openly and in contexts that are not relevant.
In other ways, that I will not detail here, I go out of my way to help them sell more product, as I do for Code Red and Scorpion, and have done for years. I go so far out of my way as to spend time on the phone with reps at two companies to make sure that my aid is actually translating into more sales. If it is not, I endeavour to fix it. So great is my desire for more films. If CR was treated like VS, with honest compliments coupled with constructive criticism, I imagine CR would treat customers more like VS.
Trouble is, the only way to prove that would be for everyone here who engages in sniping and rudeness to suddenly behave like me. Given how much I am despised, by a vocal minority, I can't imagine anyone really wants to take up that particular challenge.
7) For the answer to the issue of why he doesn't openly engage with his customers, see all above answers.
Hope this at least partly answers your list of questions.
Remember, all things Bill can be discussed in the CR forum and DD over at DF is his own man. His customer service is quick, courteous and on par with VS. His shipping is quick and accurate. I don't really think this board is the place to discuss all of these old issues with Bill, given that he is in the middle of a huge business model change, after the killing of the cartel store.
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