Confessions - Das Party Girl MetalPak

[Kynch]

Originally Posted by sschen

Here is the response from amazon.de. This is the first time I got such a rude response. See the last sentence.

I'm sorry, but I cannot offer any additional discounts on completed orders. The difference between Metal- and Steelbook doesn't affect the edition of the movie itself.

I recognise that you have a choice of retailers. Amazon.de offers deep discounts on many thousands of items, and I hope you'll be able to take advantage of these discounts in the future.

Thank you for shopping at Amazon.de. Please note that we will no longer discuss this issue any more.

Part of my email to them:

It is important that you refer this matter/issue back to whoever is responsible for the description of the titles listed on your website and ensure that they are updated with the correct description. This is important because "SteelBook" is a registered trademark and you cannot label titles that are not in "SteelBook" package using the word "SteelBook". As movie collectors, we need to be confident that when we order a movie listed in a specific package, that we can trust that your description is accurate.

What do you guys think? To say that they don't want to discuss this issue any more when there is clearly an error on their part does not sound right to me. I am bit peeved at their reponse. Has anyone wrote an email to complain?

That was rude.

I really don't know what to say, because technically, the information is wrong, it's like selling a Paperback to a person who ordered a Hardcover, you know?