Spider-Man: No Way Home 4K Steelbook (Best Buy Exclusive)

[tysonmax]

Originally Posted by MarcinL

I'm also waiting for two from Macon GA that I ordered on 12/23/21 for $29.99. Crazy part is I went ahead and ordered 2 more on Saturday 4/9 When they had them in stock for short time since my cousin was looking for one and begged me to keep an eye out. that order came in yesterday from Macon GA but the one I ordered is still MIA with even Besy Buy reps not knowing what happened to it. So "his" order became my order and I told him his order is delayed lol. No way I'm giving my steelbook up and since I paid for both and he was going to pay me back he will be okay. But weird that it appears Best Buy will fulfill recent orders and not ones from first few days and then it hit me...

I paid $34.99 for each one this weekend and thats what the price was, BUT first few days when these things went up on pre order 12/23-12/27 or so they were for $29.99. I bet Best Buy is not fulfilling them on purpose and then will cancel claiming no inventory.

I initially thought the same but I got mine for $29.99.

Item Total:
$31.94
Product Price:
$29.99
Sales Tax, Fees & Surcharges:
$1.95

[IOADan]

Originally Posted by Doomsday Clock

FWIW I just talked to a rep and was told this

Okay, from what I can see here in my system, your order is perfect, already went through, the estimate arrival date is 4/14/2022, that's means your order is in transit and it arrive tomorrow between 8am to 6pm.

I asked: Okay, so I'm just not seeing that its been picked up by usps because the system hasnt updated yet?

and was told: Correct, the order is supposed to be update in 3-4 hour and you will receive a confirmation email in 2 hours with all the details of the package please check the spam and the junk folder.



Which sounds like he's talking out of his ass, but I want to believe lol.

I want to believe the same thing, but it sounds about as true as the person last night who assured me at 7pm that my copy was going to arrive by 9pm when it still showed it was sitting in Georgia, far away from my home in Florida.

[phogoodness]

Got mine shipped in a box with air pouches, arrived in near perfect condition today with just a barely there cut on the spine. I'm happy with it.

[aviosis]

Shoulda lived in Macon, GA because that's where my steelbonk has been since last week lmao

[makaveli21]

The app says it has one "on display" about 20 miles away from me but not for sale. Any idea what that means? (I mean I know what that literally means, but how do they have one for display but not sale)

[rory49]

Website now showing "Unavailable nearby". Why change the wording (and toy with those of us who are shut out)?

[JTH182]

Originally Posted by rory49

Website now showing "Unavailable nearby". Why change the wording (and toy with those of us who are shut out)?

I'm wondering if that means somewhere in the US there was a return to a store, just not close to where we are?

[mrjeff]

Originally Posted by rory49

Website now showing "Unavailable nearby". Why change the wording (and toy with those of us who are shut out)?

Whenever I see this I think "Oh someone returned a smashed one from the mail".

[TheHighRoller]

Originally Posted by JJ

I learned this lesson with Dune & No Way Home, because this was my usual method before, and it never let me down between 2013 and 2021, even for the hard ones like Mad Max, Guardians of the Galaxy, BR2049.

Now, no more. Already preordered The Batman. Not making the same mistake a 3rd time.

Yup. Hopefully there isn't much of this "Best Buy sucks for not having these for ISPU at midnight, I hope they go under" stuff moving forward.

Pre-Order.

[rory49]

Originally Posted by mrjeff

Whenever I see this I think "Oh someone returned a smashed one from the mail".

That makes sense, but would it get returned to available inventory in their system? In my business history, we've always had distressed/QC hold/reject categories so the numbers add up, but these classes don't show as "good" stock.

Not that BB is a MasterClass on business management...

[TheHighRoller]

Originally Posted by makaveli21

The app says it has one "on display" about 20 miles away from me but not for sale. Any idea what that means? (I mean I know what that literally means, but how do they have one for display but not sale)

That means one of the managers set aside one (or more) for either someone or for an employee/themselves. My guess is someone ordered a few and returned the rest and the manager decided to set them aside so they couldn't be purchased.

Had this happen once when their system wouldn't allow an exchange for a damaged one since I got it 2 days early.

[IOADan]

Originally Posted by TheHighRoller

Yup. Hopefully there isn't much of this "Best Buy sucks for not having these for ISPU at midnight, I hope they go under" stuff moving forward.

Pre-Order.

I would not have expected them to have them in-store or available at midnight on release day. Since I pre-ordered my copy in late-December, more than 3 months prior to release day, I did have the naive belief I would get the copy I ordered. Not looking for them to go under, but I am pretty furious that I do not even know for sure I am going to get it at all at this point, late or otherwise.

[bearkiss]

i received one of the 2 i ordered back in december today... it arrived in mint condition in a sturdy box with air pillows - it came from macon ga...

the other one i have a usps tracking number which shows it originated at that same location in ga but so far hasn't been handed over to usps

[veritas]

Originally Posted by TheHighRoller

That means one of the managers set aside one (or more) for either someone or for an employee/themselves. My guess is someone ordered a few and returned the rest and the manager decided to set them aside so they couldn't be purchased.

Had this happen once when their system wouldn't allow an exchange for a damaged one since I got it 2 days early.

This is the thing I hate most about best buy. Their customer service is just plain awful. I had a problem a few years ago with something I bought from best buy on black friday a couple of years ago. I needed to do an exchange but they had none in store and they seem to be completely incapable of ordering replacements to the store or to my house. If its a steel book that is totally out of stock then that's one thing but generally they have stock somewhere just not in my area. The closest fix is for me to order another copy and return the defective good and hope they give me a refund for the second one because they are still incapable of doing an exchange. If they fix their supply problem then I could end up with 2 copies of an item which I payed nearly 3 times as much for.

Its a mess and a gamble anytime you have an issue with best buy trying to fix it and also fixing it risks you getting banned because it can turn a single exchange into 2 or 3 returns.

[Jzahck]

Mine is stuck in Macon, GA also. As are many people on Twitter, Reddit, etc. Seems like a widespread issue that I'm surprised isn't getting more attention.

Some guy on Reddit stated that he called support and they refunded him because they couldn't fulfill the order. Very strange considering someone here was able to get his order fulfilled last night by Best Buy.

[gsmith930]

Originally Posted by Jzahck

Mine is stuck in Macon, GA also. As are many people on Twitter, Reddit, etc. Seems like a widespread issue that I'm surprised isn't getting more attention.

Some guy on Reddit stated that he called support and they refunded him because they couldn't fulfill the order. Very strange considering someone here was able to get his order fulfilled last night by Best Buy.

Damn mine is stuck there too

[Jzahck]

Originally Posted by gsmith930

Damn mine is stuck there too

There's so many waiting that I'm anxiously waiting for the end result. It's absolutely bizarre for them to have packaged them, paid for shipping labels, etc. for this many people only to cancel them later. There's a chance they just cancelled his because he was dissatisfied enough they went ahead and refunded him to avoid further trouble. Idk.

Also, unrelated note (new to this site's forum, big time lurker): Is there away to remove the "Blu-Ray collection" from my profile's bio under my avatar on every post? I want to keep it private but it keeps showing the number so I haven't added anything to it.

[Odius]

Have an extra copy for trade. PM if interested!

[Mugen Power]

Originally Posted by Jzahck

There's so many waiting that I'm anxiously waiting for the end result. It's absolutely bizarre for them to have packaged them, paid for shipping labels, etc. for this many people only to cancel them later. There's a chance they just cancelled his because he was dissatisfied enough they went ahead and refunded him to avoid further trouble. Idk.

I also read somewhere else that someone had their order cancelled but they didn't say whether it was automatically done by BB without speaking to them or not. It's also the reason why I didn't accept a refund when BB CS offered it to me, since I didn't want them to use that as grounds to cancel my order.

[TheHighRoller]

Originally Posted by IOADan

I would not have expected them to have them in-store or available at midnight on release day. Since I pre-ordered my copy in late-December, more than 3 months prior to release day, I did have the naive belief I would get the copy I ordered. Not looking for them to go under, but I am pretty furious that I do not even know for sure I am going to get it at all at this point, late or otherwise.

I do agree it sucks for those that pre-ordered and haven't gotten theirs yet. 1000% I even feel super bad for the guy who got his mangled and Best Buy couldn't have the sense to set aside some inventory for damaged ones like Disney does with their rewards (and they're "free"!).

My comment was more for those who don't pre-order and somehow expect there to be copies at midnight or for store pickup or even in store, despite the pandemic changing how things used to be (store pick up/inventory and supply issues). I mean a simple reading of the forums could tell you that not pre-ordering is kind of foolish now. I do understand some circumstances don't allow for pre-orders but like at least set aside some in case they open up again (I swear it feels like this was made available no less than 10 times). I only made my pre-order when it went up at first because I knew the $30 price would go up later, so I can't really say I listened to my own advice straight, but I definitely will going forward. I pre-ordered The Batman last night, not knowing the pre-orders were sold out but had opened again.

I guess it's a mix of popularity of a title + supply issues or underordering on the studio's part, and how some studios overorder certain titles and people get confident about / overestimate availability on the release date. Kind of how everyone is angry that Wonder Woman 1984 and Eternals are still on shelves, despite those being ordered by two completely different studios (and not being very succesful among fans/collectors- even if Eternals was a great movie in the end).