Ordering From FNAC

[andreasy969]

Originally Posted by DMRI2006

[Show spoiler]I wondered if anyone who's ordered from FNAC could let me know what's up with this -- I placed my first order with them for 3 items, 2 were preorders. 1 of the items just shipped, the rest of the order (due out in July) has a "order to regularize" ("Your order has been suspended pending payment adjustment") tag and a field to fill out my credit card number (I paid with Paypal), though no fees or anything listed after those fields.

When I chatted with a FNAC rep, he told me to disregard it and that "the order is not awaiting regularization, it is an automatic status." That I would not be billed beyond my total etc.

Is this normal or some odd thing with their system? Many thanks in advance.

Originally Posted by witchmania

I had this happen with one of my orders recently, and was also told to ignore it by a customer service rep. Sure enough, the item with the error (which, as in your case, was a pre-order) shipped as normal, around its release date.

I've never had this before with orders that have contained pre-orders, but maybe this is just how Fnac's system works now (when you use PayPal, at least).

Same. Happened to two of my pre-oders/items as well. The chat then told me there's no problem and that it's a bug actually and I can also confirm that the first one eventually shipped just as normal as any other order by now. And I'm sure the same will happen with the second one.

I've also been told, if there is a real problem, one will receive an email.