JB Hi-Fi - Buy 1 Get 1 Free Blu-Ray & 4K UHD

[BoutiqueBoognish]

Originally Posted by bigzgod

Reach out to JB Customer Service.

I've found that more often than not, these shipments aren't actually missing but that JB either shipped them out extremely late or didn't ship them at all and forgot about them, possibly because of backorders.

For example, in November, I inquired about a order that I placed in August that never arrived. Customer service apologized and gave me an Australia Post tracking number. When looking at the shipment history for that tracking number, it was only given to AU Post for shipment that very day.

Since I'm in the US, I've contacted JB after every single order to get a GST refund. I always get an email for their shipping notification, and then I request the GST refund and they always take care of it. I also have contacted them about every missing shipment -- 3 or more months after shipping notice -- and they've always responded. Sometimes we've have back-and-forth messages about shipments and I've asked about tracking every time. They've always said they offer no tracking #, even when clearly there is one. I'd estimate I've had at least 20 emails with JB over the last year and they've always been as helpful as they can be, and they've given me a refund for every item that's never showed up. Certainly no complaints with their CS staff. Otherwise I would not have returned so often. I really thought most of the missing shipments were Covid related as Australia had several major shutdowns, but my missing July 2022 shipment really throws me now. I'm generally ordering during sales and often buying limited edition items. They don't offer replacements, so trying to buy the same releases again 3+ months later when they're sold out or at a good price is usually not possible.