Vudu to be acquired by Fandango

[IndyMLVC]

Originally Posted by ploog

Has anyone ever seen an end-date published for migrating FandangoNOW accounts over to VUDU?

Still waiting on mine to properly be done.

[pab1219]

Originally Posted by ploog

Has anyone ever seen an end-date published for migrating FandangoNOW accounts over to VUDU?

Received the Merge/Account email called told email was an error. Asked was their an end-date told NO.

[Zillamon51]

Originally Posted by ploog

Has anyone ever seen an end-date published for migrating FandangoNOW accounts over to VUDU?

I received an email yesterday telling me to do it, when I actually did it months ago. So maybe they want it done by the end of the year. In any case, if you haven't done so, get on it.

[ploog]

Originally Posted by Zillamon51

I received an email yesterday telling me to do it, when I actually did it months ago. So maybe they want it done by the end of the year. In any case, if you haven't done so, get on it.

Thanks for the warning. I’ve done it for a number of FNOW accounts, just have a few stragglers lacking useful target VUDU accounts.

Originally Posted by pab1219

Received the Merge/Account email called told email was an error. Asked was their an end-date told NO.

Thanks for piggybacking that question onto your call. Info is much appreciated.

[gaastra]

Got those emails for months. Got three in a few days. My stuff is ported over. (minus losing some tom and jerry cartoons still broke on vudu. They said they don't have the sell rights to them anymore.)

Was getting confused why i'm getting them.

[huskersports]

Originally Posted by Zillamon51

I received an email yesterday telling me to do it, when I actually did it months ago. So maybe they want it done by the end of the year. In any case, if you haven't done so, get on it.

I got that same e-mail! I thought it was a scam e-mail, but when hovering over the hyperlinks, they were all legit. I didn't click on any of them anyway and ignored the e-mail, since I also already merged.

[IndyMLVC]

Anyone else still waiting for their accounts to be merged properly? Spent 47 minutes on hold and speaking with them yesterday and...still waiting.

[Undeadcow]

Originally Posted by IndyMLVC

Anyone else still waiting for their accounts to be merged properly? Spent 47 minutes on hold and speaking with them yesterday and...still waiting.

What issue are you having?

[IndyMLVC]

Originally Posted by Undeadcow

What issue are you having?

Movies didn't port because I was told to change my username before the merge. It completely screwed everything up and they can't find my old account.

I sent them screenshots of my receipts.

[PeterTHX]

Originally Posted by IndyMLVC

Movies didn't port because I was told to change my username before the merge. It completely screwed everything up and they can't find my old account.

I sent them screenshots of my receipts.

Who told you to change your username?

They went by e-mail address when I merged.

[IndyMLVC]

Originally Posted by PeterTHX

Who told you to change your username?

They went by e-mail address when I merged.

Someone from another board insisted that that's the best way to make it easier. About two weeks before the merge, I switched it from the email address I had been using to the same email that I have for Vudu.

I still get the reminder emails to move my account on the original email. Vudu has absolutely no record of that email. And the only difference between Vudu and FDN were 5 movies that were exclusives there and not MA.

I've been dealing with this since LITERALLY the first day of the merger. They still can't find my original account or those movies. I've sent them screenshots of the receipts. It's a frustrating mess that usually takes up about an hour of my time every time I have to call them.

Additionally, the person who insisted I change it initially says I should just get over it. That 5 movies isn't that big a deal. Unfortunately, I'm not made of money.

[Undeadcow]

Originally Posted by IndyMLVC

Someone from another board insisted that that's the best way to make it easier. About two weeks before the merge, I switched it from the email address I had been using to the same email that I have for Vudu...

Have you tried merging using the original email rather than the one you changed it to?
When you do/did merge what confirmation messages show up?
This is curious but not unheard of.

[IndyMLVC]

Originally Posted by Undeadcow

Have you tried merging using the original email rather than the one you changed it to?
When you do/did merge what confirmation messages show up?
This is curious but not unheard of.

I get an error and told to contact customer support.

The original email is not in the system. Vudu can't find it

[ADayToRemember]

Has anyone been able to successfully merge multiple FN accts into 1 Vudu acct? If so, how was it done so I don't mess up.

[ADayToRemember]

After a really long time, Fandango@Home finally understood what I'm talking about about how the merge emails were not being sent.

Now for my 1st acct, I received "Click on the link below to confirm that you are the owner of the FandangoNOW Account: (my 1st acct)

Once confirmed, you can log into Fandango at Home to merge your accounts or you can choose how to move your FandangoNOW account to Fandango at Home."

After I clicked on it and logged in, I was never given an option on choosing how to move my acct, it automatically merged after about 3 mins of spinning.

When I click on the link in the email again it says my acct has been claimed.

Sooo...

Does that mean I can enter my FN acct details (while logged into my F@H accts that were associated to the individual MA accts) to generate the individual merge email link and then log out and log into my main F@H acct before clicking on the merge email links to merge all the items that were in my extra FN accts into my main F@H acct?

I had a bunch of FN accts due to T-Mobile Tuesdays promos limiting only to 1 code per acct and trying to consolidate my libraries for non-MA movies and TV shows that were on FN.