Gladiator (2000)

[HD Goofnut]

Originally Posted by ozzsoad

This is exactly why they should have just E-Mailed this information instead of reading it off over the phone. They keep giving different information depending on who you talk to.

I sent it to 801464 myself.

I got 801464 as well.

[yoipolamalu]

Thanks to everyone for keeping up on this and getting the info out...still debating whether to call or just send it in

[GxyExpress999]

OK they received the disc:

Scheduled for Delivery: Monday, August 02, 2010
Class: Priority Mail®
Service(s): Delivery Confirmation™
Status: Delivered

Your item was delivered at 9:20 am on August 02, 2010 in SANTA CLARITA, CA 91380.

Detailed Results:
Delivered, August 02, 2010, 9:20 am, SANTA CLARITA, CA 91380
Arrival at Post Office, August 02, 2010, 6:04 am, VALENCIA, CA 91355
Processed through Sort Facility, August 01, 2010, 10:38 pm, SANTA CLARITA, CA 91383

Now let's see how long it will take them to process it... I think the CSR said the procecss would take about 2 weeks but I'm sure they will be hit by a tsunami of orders so IDK?

[Gremal]

Originally Posted by dtevolution

Hmm... just called and was told PO Box 801468. I'm guessing she read that wrong, and I should send it to 801464?

Not necessarily. They are asking you to send to different address depending whether you have a yellow or white barcode area.

[hagar852]

Originally Posted by Louisville Slugger

I figure it will take 3 business days to get from MA to CA and two weeks to "process." I'll be lucky to have it before August 18.

You are from Shrewsbury and I assume that is you wearing the Yankees hat????

OMG

I am in Fall River myself..

I remember it took a few weeks for my Fifth Element exchange to be done as well, but that was sony doing it.

[obriensg1]

NEW NUMBER FOR USA:
1-888-889-9456

They set this up for exchanging Gladiator.

[Louisville Slugger]

Originally Posted by hagar852

You are from Shrewsbury and I assume that is you wearing the Yankees hat????

OMG

Yup,


My dad was born and raised in the Bronx so

[RBBrittain]

Originally Posted by Gremal

Not necessarily. They are asking you to send to different address depending whether you have a yellow or white barcode area.

Wrong--yellow UPC is supposed to mean you already have the corrected version (though Bill Hunt's latest post claims some corrected copies arrived at BB with a white UPC but missing the words "2-Disc Set", as he was originally told). USPS also says P.O. Box 801468 in Valencia, CA "may be Non-Deliverable"--slightly less of a "no" than P.O. Box 401464 (not found at all), but still the only valid P.O. box given so far is 801464.

As with 401464, I believe 801468 is a misreading of the script by a low-paid, outsourced (though it may not be to India) CSR. Just send it to 801464.

[Gremal]

The fact is (whether you want to admit it or not) there are different addresses and the Paramount associates are instructed to give us a mailing address based on the bar code information we're giving them.

[RBBrittain]

Originally Posted by Gremal

The fact is (whether you want to admit it or not) there are different addresses and the Paramount associates are instructed to give us a mailing address based on the bar code information we're giving them.

The REAL fact is (and you WILL NOT admit it), the "different addresses" being given are bogus--single-digit differences in the P.O. box that I have confirmed, and anyone else can verify, via the USPS zip-code website are in fact invalid P.O. box numbers for Valencia, CA. The *ONLY* valid P.O. box to mail to is 801464; anything else is a CSR misreading his/her script.

The requests for UPC colors and NA codes (i.e., manufacturing numbers) on the discs are solely to screen out those who may already own the corrected version of Gladiator. If the UPC is yellow, you already own the corrected version; no replacement for you. If it's white, they then ask for the NA code to see if your disc is the original version or the corrected one, since some corrected ones have white UPCs. If it's the NA code from the original, only THEN do they give you the P.O. box to exchange it.

The *ONLY* reason I suggest folks still call the 888 number is that they *MAY* be tracking the calls via ANI, then comparing the phone number on the slip you mail in to the ANI list to confirm you've done it properly. I doubt they're doing that (what if you called from work or cell but listed your home number?), but it's possible. Nonetheless, I suspect anyone who just mails the old Disc 1 with name, address & phone number to P.O. Box 801464 will get a replacement, whether he/she called the 888 number or not.

[Bluballs31]

the saving private ryan fiasco i feel was handled much better by them

i put my disc in the mailbox a few days ago and am just hoping they get it. we will see

[evilernie666]

Just called and was given the exact same address as everyone else. As others have said, there really was no reason to call. They didn't take any of my personal info. I just wanted to be safe.

PHE MKT
c/o Deluxe Media Management
P.O. Box 801464
Valencia, CA 91380-1464

[Blu-Benny]

got mine sent out after work!!

never even watched it!!!

[TauHeel05]

So all we need to include is Disc 1 and our address, correct?

Thanks. Just double checking.

[HD Goofnut]

Originally Posted by TauHeel05

So all we need to include is Disc 1 and our address, correct?

Thanks. Just double checking.

They told me Disc 1 and a paper that has your name, address, and phone number.

[#1Dad Benoit]

Just got mine packaged for shipment. I gave my name and all that stuff, but I also included a PS.

PS: I would like to thank you for making me pay postage to send this disc back to you. What, did the Saving Private Ryan recall break the bank?

How many people think I'll get my disc?

[fullclipfink]

Does anyone know if the disc with the new transfer will be colored blue instead of gray (similar to Iron Man and Saving Private Ryan when the error was fixed)?

I realize the case itself is supposed to be different with the yellow barcode and the removal of the "2-DISC SET" in the bottom right-hand corner on the back cover, but just curious about the disc itself.

Since a few people have apparently found it at Best Buy, it may be easier to do a simple exchange if you find it there.

[HD Goofnut]

Originally Posted by #1Dad Benoit

Just got mine packaged for shipment. I gave my name and all that stuff, but I also included a PS.

PS: I would like to thank you for making me pay postage to send this disc back to you. What, did the Saving Private Ryan recall break the bank?

How many people think I'll get my disc?

They didn't pay for shipping because Gladiator was not a defective disc. It was simply an old master that they doctored up, but there was still nothing technically defective about it. However, Saving Private Ryan had an actual technical defect. My guess is that Paramount looked at it in a similar fashion.

[KBZ]

Good thing I finally came along and checked here... I've emailed them from two different addresses and left a message and never heard a peep back. They handled this poorly.

[bmore007]

I called them tonight and got the same address most people have been listing here. Didn't seem like you needed to call but I did anyway just to be safe.

PHE MKT
CO Deluxe Media Management
PO Box 801464
Valencia, CA 91380-1464

Include your Name, Address and Phone # on a piece of paper inside.