Buying a TV from Best Buy?? Help?

[BlurayreadyDFW]

My experience at bb had been great buying dvd's, blu's, cd's, etc. Until my folks bought me my receiver for Christmas. I ended up taking it back to get a better model (greedy, I wanted an extra HDMI, just in case). I drove to Frisco which is about 45 min north of my house in Dallas because they were the only bb that had it in stock. When I got it home that night I pulled it out of the box, to my suprise the whole front of the receiver was bashed in. The packing material was damaged on the corner it was bashed in on. The outside of the box looked great, no damage. So 10am the next morning I take it to the bb in Arlington which is 10min away because I didn't want to drive all the way to Frisco again. I wanted to take it right in because I didn't want them to think that I had damaged it. I was told since it was damaged I needed to drive it to the original store. But before leaving, while talking with the manager, the manager made a remark like, "If you had bought that here I wouldn't let you return it." I said huh? He went on to explain the reason why. "So someone comes in and buys an LCD or Plasma TV and we offer to instal it in their living room (for like 500 bucks), and the customer says no I can do it myself, then two days later they bring it in and the screen is cracked and it will not work." (Like it is that hard to mount an LCD on the wall, my wife and I hung ours in under 30min) He said this is the reason that he would refuse to return mine if I had bought it there, or anything else that had been damaged inside the box.

I know there are people out there that have taken advantage of this and said it was damaged before they bought it, but I wasn't. The manager at the frisco store was nice about it. He made me look him in the eyes and "promise" I hadn't dropped the box. He returned it and I got the receiver I had wanted. This is the reason I refuse to go to BB again. Even though the manager at Frisco was cool about it, the other one was a moran, and frankly you can't believe half of the things their salespeople tell you especially about their home theatre equip. Straight CC for me from now on, I know that is where I am going to buy my next LCD.

So before you walk out, tell the salesman that you want to unpack your tv from the box plug it into the wall and you want them to play a bluray on it