Is this Zavvi's chance to shine?

[duggie walker]

Originally Posted by clacton0

Got an email back with a returns reference number so hopefully when it comes I can send it straight back.

Will have to look more carefully next time before ordering

What do you mean by "when it comes"? One of the first problems with them is that they send you an e-mail telling you you'll GET an e-mail with a reference number or with a claims form attached. That e-mail takes an age and - in the case of claim forms - frequently WITHOUT the attachment. I don't know why they don't just send you the relevant form as their first action.

Anyway - let us know how it goes. I'd love to believe that they've finally got their act together on customer service but I doubt it.