Is this Zavvi's chance to shine?

[legendarymatt92]

Originally Posted by T101

I ordered an item from Zavvi's ebay out let recently. They waited and waited. I eventually contacted them and they said "we are sorry, your item must have been lost in the mail, here is a full refund" or something to that effect.

I'm sorry, but no company would refund money so easily if the postal service was to blame.

Terrible lying company.

I don't know, I think they would, especially since they're now trying to get on par with Amazon's superb customer service. The Zavvi of yesterday wouldn't, I agree there, but maybe the "new" one would.

According to a survey taken by the Mail paper, 500,000 packages/letters are misplaced by Royal Mail in a week (although things have apparently got "better" since then) which means the chances of it being something you've bought are slim, but definitely noticeable.