Psycho (1960) (60th Anniversary Edition) (Uncut)

[tppytel]

I got that as well. I sent them the requested info but it was a few hours ago and haven't gotten anything back yet.

[Mystic]

Originally Posted by litemakr

I got that then another email today asking for more info:

Dear Customer,

We apologize that you are having difficulty with your copy of Psycho (1960) 4K.

Universal Pictures Home Entertainment is offering replacement discs for Psycho (1960). To receive a replacement disc, please email the following information:
• Your shipping address
• Daytime telephone number
• A copy of your sales receipt
OR a photo of the disc and the packaging

Please send the above requested information to the email address below:
USHEConsumerRelations@visionmediamgmt.com

We hope that you will continue to enjoy this and future Universal releases.

Sincerely,
Consumer Relations
UNIVERSAL PICTURES HOME ENTERTAINMENT

I haven't received the second follow-up email yet, but then again, it's only been 24 hours since I submitted my request. Hopefully, the turnaround time on everything will be quick, and all of us will receive replacement discs quickly.

[BluCollector13]

Originally Posted by litemakr

I got that then another email today asking for more info:

Dear Customer,

We apologize that you are having difficulty with your copy of Psycho (1960) 4K.

Universal Pictures Home Entertainment is offering replacement discs for Psycho (1960). To receive a replacement disc, please email the following information:
• Your shipping address
• Daytime telephone number
• A copy of your sales receipt
OR a photo of the disc and the packaging

Please send the above requested information to the email address below:
USHEConsumerRelations@visionmediamgmt.com

We hope that you will continue to enjoy this and future Universal releases.

Sincerely,
Consumer Relations
UNIVERSAL PICTURES HOME ENTERTAINMENT

Just got that one in the mail a few minutes ago. I'll be sending them the necessary documents shortly.

[jkoffman]

Originally Posted by litemakr

Dear Customer,
We apologize that you are having difficulty with your copy of Psycho (1960) 4K.

Gotta love the never-ending refusal to admit error. YOU are having difficulty with YOUR copy. Just YOU, not us! Haha.

[Latheofheaven]

Sooooo, Dr. West....

Why didn't I get a nice, thorough answer from you, huh...? All I got from you was just, 'I didn't like the shower sounds'...???

What... do you have your head far up some corpse's @ss at the moment and couldn't be bothered, or what...?

[DR Herbert West]

Originally Posted by Latheofheaven

What... do you have your head far up some corpse's @ss at the moment and couldn't be bothered, or what...?

You know me too well...

[Latheofheaven]

Originally Posted by DR Herbert West

You know me too well...

Only YOU would have the exact gif for this...

[Latheofheaven]

Oh, I was also wondering based upon all this...

I have the previous 2010 Universal release I believe it is. Would they have really screwed with the soundtrack there too, or did they provide the original mono then, or did they do any remastering and offer an alternative track but maybe without redoing all the effects?

It's just been so long since I've seen it and I clearly didn't have a clue before this being explained to me anyway, so I was wondering if someone can refresh my memory about how the did the sound with that release?

Oh, and BTW, did they screw with the audio tracks with the other 3 films in this set too?

Thanks!

[BNex99]

Originally Posted by Latheofheaven

What are audio stems, please...?

A "stem" in sound mixing terminology is an isolated track of sound (dialogue, music, or sound effects) that makes up part of the final mix of a movie or show. The music stem for a film is the final edited master that contains the music exactly (usually) as it's heard in the film; same with the dialogue and effects stems.

Stems are part of the standard delivery when a film is finished (though not sure how long it's been standard). They're used during dubbing for various languages and in marketing materials (promos, trailers). They can also be used for later remixes.

In the case of Psycho, the raw, master recordings of the music have apparently been lost, but the edited music stem still exists, as it was utilized for the remix.

Originally Posted by Latheofheaven

Oh, I was also wondering based upon all this...

I have the previous 2010 Universal release I believe it is. Would they have really screwed with the soundtrack there too, or did they provide the original mono then, or did they do any remastering and offer an alternative track but maybe without redoing all the effects?

It's just been so long since I've seen it and I clearly didn't have a clue before this being explained to me anyway, so I was wondering if someone can refresh my memory about how the did the sound with that release?

Oh, and BTW, did they screw with the audio tracks with the other 3 films in this set too?

Thanks!

The 2010 Blu-ray of Psycho had a 5.1 remix where the revised sound effects were first heard, which seems to be what the new DTS X is based on. The 2010 disc also included the real original mono, and the new discs were supposed to (and now they will).

Vertigo had a remix done in 1996 for its then-new restoration, which similarly contained numerous new effects which were even more distracting than what was done for Psycho. This mix was used on laserdisc, VHS, and DVD. But the 2012 Blu-ray had a new 5.1 remix that put back many of the original effects and was more faithful overall to the original. That seems to be what the DTS X on the UHD is based on, but the original mono is there, too.

Rear Window and The Birds both have just their mono tracks, as there haven't been any multi-channel remixes of either (I don't think, anyway).

Hope that all makes sense!

[Latheofheaven]

Originally Posted by BNex99

A "stem" in sound mixing terminology is an isolated track of sound (dialogue, music, or sound effects) that makes up part of the final mix of a movie or show. The music stem for a film is the final edited master that contains the music exactly (usually) as it's heard in the film; same with the dialogue and effects stems.

Stems are part of the standard delivery when a film is finished (though not sure how long it's been standard). They're used during dubbing for various languages and in marketing materials (promos, trailers). They can also be used for later remixes.

In the case of Psycho, the raw, master recordings of the music have apparently been lost, but the edited music stem still exists, as it was utilized for the remix.



The 2010 Blu-ray of Psycho had a 5.1 remix where the revised sound effects were first heard, which seems to be what the new DTS X is based on. The 2010 disc also included the real original mono, and the new discs were supposed to (and now they will).

Vertigo had a remix done in 1996 for its then-new restoration, which similarly contained numerous new effects which were even more distracting than what was done for Psycho. This mix was used on laserdisc, VHS, and DVD. But the 2012 Blu-ray had a new 5.1 remix that put back many of the original effects and was more faithful overall to the original. That seems to be what the DTS X on the UHD is based on, but the original mono is there, too.

Rear Window and The Birds both have just their mono tracks, as there haven't been any multi-channel remixes of either (I don't think, anyway).

Hope that all makes sense!

Yes sir, excellent thank you!

[tppytel]

Originally Posted by Latheofheaven

I have the previous 2010 Universal release I believe it is. Would they have really screwed with the soundtrack there too, or did they provide the original mono then, or did they do any remastering and offer an alternative track but maybe without redoing all the effects?

My understanding is that the 2010 release does have the original mono. However, it's encoded in lossy DTS rather than lossless DTS-HD or PCM. Also, it was only for the usual (ever so slightly) cut version of the film rather than the uncut version on the new 4K (and the recent Turbine) release.

Practically speaking, I don't think any of that is a massive obstacle to enjoying the film. But still... if you're going to release a presumably definitive, uncut transfer of one of the most iconic films in history, including a lossless original mono stream is not too much to expect.

[Latheofheaven]

Originally Posted by tppytel

My understanding is that the 2010 release does have the original mono. However, it's encoded in lossy DTS rather than lossless DTS-HD or PCM. Also, it was only for the usual (ever so slightly) cut version of the film rather than the uncut version on the new 4K (and the recent Turbine) release.

Practically speaking, I don't think any of that is a massive obstacle to enjoying the film. But still... if you're going to release a presumably definitive, uncut transfer of one of the most iconic films in history, including a lossless original mono stream is not too much to expect.

Now that I understand properly, I agree, thank you!

[crissrudd4554]

Frankenstein’s been the same since 2004.

https://vimeo.com/393558984

[bobbyh64]

When a company has a disc replacement program, how long does it generally take before the newer version is available to purchase?

[DR Herbert West]

Originally Posted by bobbyh64

When a company has a disc replacement program, how long does it generally take before the newer version is available to purchase?

A few months, but you still have to worry about getting old stock.

[bobbyh64]

Sounds like they’re only going to replace the 4K disc and not the BD. If they are, they need to word that better.

[Craig Beam]

Originally Posted by bobbyh64

Sounds like they’re only going to replace the 4K disc and not the BD. If they are, they need to word that better.

I specified in my email that I wanted *both* the UHD and the BD discs replaced.

[Mystic]

Originally Posted by bobbyh64

Sounds like they’re only going to replace the 4K disc and not the BD. If they are, they need to word that better.

Universal will also replace the blu-ray disc, see the email below:

Dear Customer,

We apologize that you are having difficulty with your copy of Psycho (1960) Blu-ray.

Universal Pictures Home Entertainment is offering replacement discs for Psycho (1960). To receive a replacement disc, please email the following information:
• Your shipping address
• Daytime telephone number
• A copy of your sales receipt
OR a photo of the disc and the packaging

Please send the above requested information to the email address below:
USHEConsumerRelations@visionmediamgmt.com

We hope that you will continue to enjoy this and future Universal releases.

Sincerely,
Consumer Relations
UNIVERSAL PICTURES HOME ENTERTAINMENT

[crissrudd4554]

Originally Posted by Mystic

Universal will also replace the blu-ray disc, see the email below:

Dear Customer,

We apologize that you are having difficulty with your copy of Psycho (1960) Blu-ray.

Universal Pictures Home Entertainment is offering replacement discs for Psycho (1960). To receive a replacement disc, please email the following information:
• Your shipping address
• Daytime telephone number
• A copy of your sales receipt
OR a photo of the disc and the packaging

Please send the above requested information to the email address below:
USHEConsumerRelations@visionmediamgmt.com

We hope that you will continue to enjoy this and future Universal releases.

Sincerely,
Consumer Relations
UNIVERSAL PICTURES HOME ENTERTAINMENT

I got the same email.

[Monterey Jack]

Sent away for my replacement. Hope I get it in October.