I received Damaged product from Amazon, How do I contact them? - Page 3 - Blu-ray Forum

crashkelly · 09-11-2009, 08:43 PM

Quote:

Originally Posted by tiger_qc

6 or 7?

I missed a few I guess I only have 4 identicals + 1 on the way.

The others are different.

Cheers,
Gui.

You might be right tiger. Those ones just sort of all blend together on the shelf .....

Cheers
CrashKelly

tiger_qc · 09-11-2009, 08:53 PM

Quote:

Originally Posted by crashkelly

You might be right tiger. Those ones just sort of all blend together on the shelf .....

Cheers
CrashKelly

Do they? Mine are sorted by Country.
All these T2s are far from each others.

Cheers,
Gui.

crashkelly · 09-11-2009, 08:56 PM

Quote:

Originally Posted by tiger_qc

Do they? Mine are sorted by Country.
All these T2s are far from each others.

Cheers,
Gui.

Mine are all side by each as I have not come up with a good sorting system yet. By country would work, but I would end up moving them around toomuch.

Cheers
CrashKelly

Blufury · 09-12-2009, 01:45 AM

just ordered...

300
Flags of our Fathers
Letters from Iwo Jima
Troja

14,28 euros each at checkout. Hopefully they arrive in good shape.

oilers000 · 09-12-2009, 09:26 PM

Just got my order. Overall, it's OK, but they're definitely not all 'pristine'.

I ordered:
300
10,000 BC
all 5 Potters
Beowulf
Flags of Our Fathers
Golden Kompass
Letters from Iwo Jima
Leon
Troja
and the Fast and Furious quad.

Here's what I got when I opened the box: 3 have the original seal on them, the rest seem to be re-shrinkwrapped, a cpl have scuffs and shelf marks, quite a few have loose discs and Troja has a cpl big dents in the back...

All in all, what can you do? At least they're not reprints, the price was good on them all and now I'll see if I can get a reimbursement on them.
Does anyone have the link to email Amazon handy? I spent a cpl mins looking for it, but couldn't find it..

jw · 09-12-2009, 09:28 PM

its in your Amazon account, contact them through there

Its laid out the same as the US site

oilers000 · 09-12-2009, 09:47 PM

OK, thnx. It's under returns I presume?

sierra03 · 09-12-2009, 10:29 PM

Quote:

Originally Posted by oilers000

Here's what I got when I opened the box: 3 have the original seal on them, the rest seem to be re-shrinkwrapped, a cpl have scuffs and shelf marks, quite a few have loose discs and Troja has a cpl big dents in the back...

Thats too bad for you and the other members who recieved yours damaged. I'm getting worried I have some on the way incl. 5 potters.I wish I would have waited for some to arrive before ordering more but i didnt want to miss out. like you say for the price I dont mind so much if they have some shelf wear on the outside but they shouldnt sell dented steels

oilers000 · 09-12-2009, 11:53 PM

Quote:

Originally Posted by sierra03

Thats too bad for you and the other members who recieved yours damaged. I'm getting worried I have some on the way incl. 5 potters.I wish I would have waited for some to arrive before ordering more but i didnt want to miss out. like you say for the price I dont mind so much if they have some shelf wear on the outside but they shouldnt sell dented steels

Forgot to mention that Troja was right in the middle of the package, so it was dented before they even shipped. Bruutal..

jw · 09-13-2009, 12:04 AM

Quote:

Originally Posted by oilers000

OK, thnx. It's under returns I presume?

I believe, i dont use it much as they make you mail them back, etc and its easier just to flea bay em dented. They do refund the return shipping so its very fair

kaliraver · 09-13-2009, 12:37 AM

Quote:

Originally Posted by oilers000

Does anyone have the link to email Amazon handy? I spent a cpl mins looking for it, but couldn't find it..

Here you go, just click on contact us.

http://www.amazon.de/gp/help/custome...?nodeId=505560

oilers000 · 09-13-2009, 03:45 AM

Quote:

Originally Posted by jwbbud

I believe, i dont use it much as they make you mail them back, etc and its easier just to flea bay em dented. They do refund the return shipping so its very fair

Hmm, I think I may do the same. Seems like a pain in the @$$. At least Amazon.fr will give you a refund.

jw · 09-13-2009, 04:26 AM

Quote:

Originally Posted by oilers000

Hmm, I think I may do the same. Seems like a pain in the @$$. At least Amazon.fr will give you a refund.

Agree there, Amazon.fr is awesome, but I guess they say the same video we saw on how mail handled

I am having an issue with Amazon using UPS and not the usps. UPS charges brokerage charges for dealing with customs. The USPS is free. Imagine that, the Govt not charging for something

. UPS is ridiculous with the amounts as well

rhyder · 09-13-2009, 09:03 AM

Quote:

Originally Posted by PrimeBane

Amazon is sending me a new Harry Potter to replace the damaged one.

They told me to keep the old one... out of curiosity what do you guys do with the disks when they tell you to keep them? Destroy them? Give them away?

Same here. I asked for a replacement for the damaged steel. They sent me 2 emails, the first one saying they have shipped the replacement and that I can keep the damaged steel. The 2nd email says I am obligated to return the damaged one.

which is which? Think I'll have to contact them again to confirm.

What to do with the other discs? sell them cheap or trade them for something else of about the same value.

jw · 09-13-2009, 10:16 AM

Quote:

Originally Posted by rhyder

Same here. I asked for a replacement for the damaged steel. They sent me 2 emails, the first one saying they have shipped the replacement and that I can keep the damaged steel. The 2nd email says I am obligated to return the damaged one.

which is which? Think I'll have to contact them again to confirm.

What to do with the other discs? sell them cheap or trade them for something else of about the same value.

I always had to return them, they say they are insured and they do followup if you forget and will bill you for the replacement

(or so they say)

On a side note, they do refund your return shipping

rhyder · 09-13-2009, 10:53 AM

Quote:

Originally Posted by jwbbud

I always had to return them, they say they are insured and they do followup if you forget and will bill you for the replacement

(or so they say)

On a side note, they do refund your return shipping

Oh I see... I thought I can keep the damaged one for real.. I was already thinking of selling or trading it... I guess not.

Anyway, thanks for the info!

PrimeBane · 09-13-2009, 05:54 PM

My two cents... keep it. The new shipped one is usually a form email they send to everyone thus it's catered to those in the EU.

mr. b · 09-14-2009, 05:28 AM

Quote:

Originally Posted by rhyder

Same here. I asked for a replacement for the damaged steel. They sent me 2 emails, the first one saying they have shipped the replacement and that I can keep the damaged steel. The 2nd email says I am obligated to return the damaged one.

which is which? Think I'll have to contact them again to confirm.

What to do with the other discs? sell them cheap or trade them for something else of about the same value.

I've had this happen to me before with amazon.de. Since they told me to do whatever I wanted to with the damaged ones in the first email, I decided not to listen to the 2nd email saying I needed to return them. I kept the damaged sbs and sold them off for cheap. After I received the replacements, maybe about two weeks late, I got a reminder to ship the damaged ones back. I contacted them through their website, and explained I got rid of them since they said I didn't have to ship them back in an email (I also copied the email so they could see it). They said okay, and then a few weeks later, I was charged for the replacements. I had to contact them again through their website, and after I explained to them in detail (with copies of the emails, names of the CSR person that sent it, dates emails received), they reversed the charges for the replacements.

If you plan on keeping them, just make sure you save the emails. You can't simply reply with any of the emails they send you either. You have to go through their website.

jw · 09-14-2009, 05:42 AM

eh- then they flag your account and when you have another legit problem they are less likely to help. I always ship em back and they always pay me back for return shipping. Its a PITA but saves the added issues.
I have requested a discount before for the cheap ones and its usually like 7€ so its worth selling cheap then.
I guess its what your morals allow you to do

However we dont discuss scamming retailers here, so do what they instruct

lunchbox · 09-14-2009, 10:01 PM

mine showed up today...with a big bend and dent.

Looks like I'll have to try and pick up one from the group buy if there are extras.

09-12-2009, 09:28 PM	#46
jw Blu-ray Archduke Top contributor Member since:Apr 2007 Location:USA Trading Score:519 Timezone GMT: -5	its in your Amazon account, contact them through there Its laid out the same as the US site Last edited by jw; 09-12-2009 at 09:38 PM.

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09-12-2009, 01:45 AM	#44
Blufury Blu-ray Guru Member since:Dec 2007 Location:Texas 4K collection:413 Blu-ray collection:1673 Trading Score:36 Timezone GMT: -6	just ordered... 300 Flags of our Fathers Letters from Iwo Jima Troja 14,28 euros each at checkout. Hopefully they arrive in good shape.

09-12-2009, 09:26 PM	#45
oilers000 Active Member Member since:Jul 2008 Location:Oil Country Blu-ray collection:1400 DVD collection:26 Trading Score:18 Timezone GMT: -7	Just got my order. Overall, it's OK, but they're definitely not all 'pristine'. I ordered: 300 10,000 BC all 5 Potters Beowulf Flags of Our Fathers Golden Kompass Letters from Iwo Jima Leon Troja and the Fast and Furious quad. Here's what I got when I opened the box: 3 have the original seal on them, the rest seem to be re-shrinkwrapped, a cpl have scuffs and shelf marks, quite a few have loose discs and Troja has a cpl big dents in the back... All in all, what can you do? At least they're not reprints, the price was good on them all and now I'll see if I can get a reimbursement on them. Does anyone have the link to email Amazon handy? I spent a cpl mins looking for it, but couldn't find it..

09-12-2009, 09:47 PM	#47
oilers000 Active Member Member since:Jul 2008 Location:Oil Country Blu-ray collection:1400 DVD collection:26 Trading Score:18 Timezone GMT: -7	OK, thnx. It's under returns I presume?

09-13-2009, 05:54 PM	#57
PrimeBane Senior Member Member since:Jul 2009 Location:Town of Cows, Alberta, Canada Home Theater Gallery:8 4K collection:126 Blu-ray collection:223 Trading Score:4 Timezone GMT: -7	My two cents... keep it. The new shipped one is usually a form email they send to everyone thus it's catered to those in the EU.

09-14-2009, 05:42 AM	#59
jw Blu-ray Archduke Top contributor Member since:Apr 2007 Location:USA Trading Score:519 Timezone GMT: -5	eh- then they flag your account and when you have another legit problem they are less likely to help. I always ship em back and they always pay me back for return shipping. Its a PITA but saves the added issues. I have requested a discount before for the cheap ones and its usually like 7€ so its worth selling cheap then. I guess its what your morals allow you to do However we dont discuss scamming retailers here, so do what they instruct

09-14-2009, 10:01 PM	#60
lunchbox Active Member Member since:Dec 2008 Home Theater Gallery:10 Blu-ray collection:8 Trading Score:16 Timezone GMT: 0	mine showed up today...with a big bend and dent. Looks like I'll have to try and pick up one from the group buy if there are extras.

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