Kino Lorber Studio Classics

[mja345]

Originally Posted by BarnDoor

I'll be fine

[Show spoiler]

A great way to relieve stress, to occupy your mind with something else, is to bet large sums of money on baseball games.

[richmurphy]

A moderator on "that other forum" stated that he was indeed on vacation.

[Rayjg]

Originally Posted by richmurphy

A moderator on "that other forum" stated that he was indeed on vacation.

Gettin’ ready for the October Sale

[Jaymole]

The Insider must be chilling out watching Skullduggery multiple times.

[JGCramp]

I received an item that got damaged during shipment and KL haven't responded to my e-mails for like two weeks now. Pretty shoddy. I went ahead and cancelled all my preorders.

It's not even a big deal since it wasn't an expensive item and I didn't even ask for a refund. But it just comes across as rude and unprofessional so I don't think I'm going to be giving them any more of my money in the future.

[MifuneFan]

Originally Posted by JGCramp

I received an item that got damaged during shipment and KL haven't responded to my e-mails for like two weeks now. Pretty shoddy. I went ahead and cancelled all my preorders.

It's not even a big deal since it wasn't an expensive item and I didn't even ask for a refund. But it just comes across as rude and unprofessional so I don't think I'm going to be giving them any more of my money in the future.

PM the user KL Support. They're usually pretty responsive to issues.

https://forum.blu-ray.com/private.php?do=newpm&u=424491

[koberulz]

Originally Posted by MifuneFan

PM the user KL Support. They're usually pretty responsive to issues.

Fairly sure they've said not to PM them, as they don't check their inbox on here, and to email them instead.

[JasonMichael]

Originally Posted by JGCramp

I received an item that got damaged during shipment and KL haven't responded to my e-mails for like two weeks now. Pretty shoddy. I went ahead and cancelled all my preorders.

It's not even a big deal since it wasn't an expensive item and I didn't even ask for a refund. But it just comes across as rude and unprofessional so I don't think I'm going to be giving them any more of my money in the future.

Did you use the customer service form on their site?
https://www.kinolorber.com/customer-service

[JGCramp]

Originally Posted by JasonMichael

Did you use the customer service form on their site?
https://www.kinolorber.com/customer-service

Yeah, that’s how I contacted them. They did initially respond that they had received it but then that was it.

Honestly, it’s no big deal. I got a damaged slip and broken case. But it’s pretty distasteful to come across like you’re ghosting a customer.

[Dan_Shane]

Originally Posted by JGCramp

Honestly, it’s no big deal. I got a damaged slip and broken case. But it’s pretty distasteful to come across like you’re ghosting a customer.

Sounds like you're making it a big deal. You said it twice.

I can appreciate anyone's frustration with untimely customer service, but boycotting the biggest current supporter of legacy film releases over one unresolved (and not rejected outright) complaint seems like an extreme reaction.

It's already been noted that at least one KL employee is on vacation, and KL is not a large organization. Give it time or restate your case on the support line. No need to go postal just yet.

[JoelGoodsen]

Originally Posted by Dan_Shane

Sounds like you're making it a big deal. You said it twice.

I can appreciate anyone's frustration with untimely customer service, but boycotting the biggest current supporter of legacy film releases over one unresolved (and not rejected outright) complaint seems like an extreme reaction.

It's already been noted that at least one KL employee is on vacation, and KL is not a large organization. Give it time or restate your case on the support line. No need to go postal just yet.

Have you ever received a damaged slip and broken case from Kino?

[RCRochester]

Originally Posted by JoelGoodsen

Have you ever received a damaged slip and broken case from Kino?

I'm curious where you're planning to take the conversation based on this leading question.

[filmgenius89]

Originally Posted by JoelGoodsen

Have you ever received a damaged slip and broken case from Kino?

Yes I have. And got a replacement within a week and a half.

Their customer service is fantastic, but like previously stated, not a lot of manpower to handle it. Be patient with them and try emailing again.

[JoelGoodsen]

Originally Posted by RCRochester

I'm curious where you're planning to take the conversation based on this leading question.

[jkoffman]

Originally Posted by JoelGoodsen

Have you ever received a damaged slip and broken case from Kino?

I've received a damaged item from every company and every retailer.

[Dan_Shane]

Originally Posted by JoelGoodsen

Have you ever received a damaged slip and broken case from Kino?

Just curious, are you trying to establish who is the most-abused victim on this forum?

No damaged slips from Kino (yet), but plenty from other vendors. I managed to survive those little tragedies, and I still patronize the film providers who have little control over ham-fisted delivery handlers.

I just found it amusing that "no big deal" deserves repeated displays of hubris. I know I've already given this subject more attention than it deserves, this post included.

Now, back to anticipating KL Insider's next announcement of movie goodness.

[JoelGoodsen]

Kino do great work. Big fan of theirs. Is JGCramp over reacting with the boycott comment? Yes.

Is he over reacting by being upset that he hasn’t had a response in 2 weeks? No.

I guarantee that if the shoe was on other people’s feet, they would also be feeling annoyed. 2 weeks is PLENTY time to respond. As proven by filmgenius, he should of had a reply at least by now. If filmgenius got a physical replacement within a week and a half, JG should of at least had an email response. He paid his money. He should be getting what he paid for, regardless of who is at fault.

I asked that question because I’ve noticed a trend on here where people tell other people how they should be reacting, but they are not and haven’t been in that persons position. Prime example is the Vinegar Syndrome subscription. Subs that are still waiting for their sub are often told ‘stop crying that your order hasn’t shipped in 2 weeks’. The thing is, the people telling them to stop crying are the people that have already received and watched half their order. Unless you have or are in the same position, I think people should reign in the scalding.

Kino do great work. But the man should of had a response by now.

[JoelGoodsen]

But I digress. Back to anticipating KL Insider's next announcement of movie goodness.

[RCRochester]

Originally Posted by JoelGoodsen

Kino do great work. Big fan of theirs. Is JGCramp over reacting with the boycott comment? Yes.

Is he over reacting by being upset that he hasn’t had a response in 2 weeks? No.

I guarantee that if the shoe was on other people’s feet, they would also be feeling annoyed. 2 weeks is PLENTY time to respond. As proven by filmgenius, he should of had a reply at least by now. If filmgenius got a physical replacement within a week and a half, JG should of at least had an email response. He paid his money. He should be getting what he paid for, regardless of who is at fault.

I asked that question because I’ve noticed a trend on here where people tell other people how they should be reacting, but they are not and haven’t been in that persons position. Prime example is the Vinegar Syndrome subscription. Subs that are still waiting for their sub are often told ‘stop crying that your order hasn’t shipped in 2 weeks’. The thing is, the people telling them to stop crying are the people that have already received and watched half their order. Unless you have or are in the same position, I think people should reign in the scalding.

Kino do great work. But the man should of had a response by now.

It's all relative. A damaged slip and broken case wouldn't bother me in the least. Provided the insert wasn't also damaged, I would just transfer that and the disc to a new case and the slip would be going in the recycle bin anyway.

But, absolutely, not getting a customer response after two weeks is the actual crime and from personal experience is out of the ordinary as I've always found Kino customer service to be very responsive and receptive.

[Mose Harper]

You can contact a label like Kino when you get a smashed case in the order...and they'll replace it?

I've always just cursed and then swapped it with a case from something I didn't like, or that I'd upgraded and couldn't sell off (I, sadly, have plenty of those).