T2 skynet problems

[AKORIS]

My apologies if this has been covered but I cannot find any resolution--

I have the Costco BDX-1 (Sony 350) blu-ray player and for the first time--
I cannot play a blu-ray-- The T2 Skynet edition--

it takes a very long time to load-- I finally get the menu to select which
movie version I want, it brings up the Studio Canal screen and then simply
freezes 23 seconds into it--

Is this movie not possible to watch unless you have a profile 2.0 player or
will a firmware upgrade (already requested this morning from Sony) make this disc playable. I see user comments here saying "I have no problem watching
this disc" or "it won't play" but none of them tell WHAT kind of player they have or offer any resolutions (that I can find anyway)

help??