Harmony 880 - how do I get help?

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Hi guys,

I've had my Harmony 880 for about 6 months, (deployed for 4 of those) .

Anyway, I've had issues with some buttons being difficult to push (when selected, take a couple of times to work), the battery charger issue (I uninstalled and re-installed the battery and it's worked fine ever since) - but now, it just doesn't work.

I tried hooking it back up to the PC and hitting "update" again, just to reload all the setting, but it doesn't work at all. NOTHING.

I want to call customer service but I can't seem to find any numbers.

Does Harmony have a general customer service number? Bought the remote through Amazon.

Am I out of luck?

Thanks to anyone who might be able to help.

[brett_day]

General Product Support

* +1 646-454-3200
Monday - Friday: 6am - 6pm PST
Saturday - Sunday: 7am - 5pm PST

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Originally Posted by brett_day

General Product Support

* +1 646-454-3200
Monday - Friday: 6am - 6pm PST
Saturday - Sunday: 7am - 5pm PST

Thank you good sir.

[brett_day]

you're welcome

[crackinhedz]

they will probably send you a new one.

They sent me a new Harmony One (which I had battery charge issues with). But the new one has a sticky "Guide" button.

you win some and lose some.

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Originally Posted by crackinhedz

they will probably send you a new one.

They sent me a new Harmony One (which I had battery charge issues with). But the new one has a sticky "Guide" button.

you win some and lose some.

After some trouble shooting with the guy on the phone (turns out the IR function had died - which I told the guy before we started), they will be sending me a new remote.

Works for me.