Blu-ray discs not recognized? - Blu-ray Forum

reaper3369 · 07-12-2009, 10:21 PM

I have an acer aspire 8920G laptop
with build in blue ray reader,
now it workt in the past when i played the mummy 3 on blue ray
but i just got back from holiday in the UK and have resident evil degeneration
region free on blue ray
decided to watch in but the laptop will not see the disk,
when i try to open the disk to browse the files
it just asks me to insert a disk.

I thought mabye it's the movie, tried the mummy agian
and it was a no-go,
It will not see the disk.

Anyone have a clue?

Before i forget it's a BD-ROM BC-5500A ATA-Device
as far as i can understand thats Sony NEC?

BLindsay · 07-13-2009, 03:03 AM

Quote:

Originally Posted by reaper3369

I have an acer aspire 8920G laptop
with build in blue ray reader,
now it workt in the past when i played the mummy 3 on blue ray
but i just got back from holiday in the UK and have resident evil degeneration
region free on blue ray
decided to watch in but the laptop will not see the disk,
when i try to open the disk to browse the files
it just asks me to insert a disk.

I thought mabye it's the movie, tried the mummy agian
and it was a no-go,
It will not see the disk.

Anyone have a clue?

Before i forget it's a BD-ROM BC-5500A ATA-Device
as far as i can understand thats Sony NEC?

first, what software are you using to play the movies?

reaper3369 · 07-13-2009, 08:23 AM

acer arcade deluxe that was pre-installed on the laptop
always kept it up to date

dadkins · 07-13-2009, 05:05 PM

Quote:

Originally Posted by reaper3369

acer arcade deluxe that was pre-installed on the laptop
always kept it up to date

When was the last update?

Consider getting a full-fledged player program.
ArcSoft TMT 3 or PowerDVD 9 Ultra is recommended.

Hope this helps.

reaper3369 · 07-13-2009, 07:35 PM

the problem isn't that it won't play
the drive won't find the disk
and the last update, not sure, not to long ago.

tried other software, still nothing

dadkins · 07-13-2009, 08:18 PM

Quote:

Originally Posted by reaper3369

the problem isn't that it won't play
the drive won't find the disk
and the last update, not sure, not to long ago.

tried other software, still nothing

Right, but with say, ArcSoft TMT 3, you get Sonic UDF reader also.
This will *usually* allow you to see the disc in Windows Explorer as an actual disc with something on it.
Also, the full version software(s) get updated way more often.

So, the disc will play?

reaper3369 · 07-14-2009, 07:06 PM

nope nothing new, it tries to id the disk but fails
and stops

dadkins · 07-14-2009, 07:54 PM

I recommend getting a full version player and discarding the OEM player software.
PowerDVD 9 Ultra or ArcSoft TMT 3 Platinum.
The machine usually doesn't have to be able to see or ID the diosc, only thing that really matters is if it will play.

*MOST* of my discs can be seen by the OS, but not all of them.
*ALL* of my discs will play.

wingshockey19 · 07-14-2009, 08:37 PM

its because your not using blu-ray discs. but other than that try what everyone else said.

Mr. J · 07-14-2009, 09:15 PM

Quote:

Originally Posted by wingshockey19

its because your not using blu-ray discs. but other than that try what everyone else said.

LOL, yeah you have to use blu-ray discs not blue ray disks. That's another format..

kccarl · 07-14-2009, 09:45 PM

The equipment is different, but I've written about this the last few weeks. Mine is on a PS3 and recently I am legend has stopped being recognized, as if it wasn't inserted at all. Its the only movie that it does it on. Marine Mike said that he has had a few disks get in this mode and when he replaced the laser in the PS3, all the disk started working again.

What I have a problem with is one movie not being recognized while many other do. And if I put I Am Legend in, and its not recognized, the next few movies won't be recognized either, then they all start to work after power cycling, all expect I Am Legend.

How does this apply to your problem. Is it the laser? I don't know, but I hate having a problem that makes no sense.

Kccarl

juanelias · 08-01-2009, 05:10 AM

I have the same BD drive and the exact same problem as the original poster.
My pc is an HP HDX Dragon. I got it last year and back then I had no problem with playing Blu-ray discs. Recently It stopped reading them... it doesn't even recognize them. If I try to open them from the "Computer" window it ejects the disc tray and asks for me to "Insert a disc", even if it is already inside.
My OS is Windows Vista Ultimate 64-bit. I have all Windows Updates up to today.
The software I use to try to play them is QuickPlay v3.7, the latest version as far as I know.
I've also tried to use Cyberlink PowerDVD 9 as was suggested by dadkins but the same problem happens. It says there's no disc in the drive, even if there is.
Device Manager says the driver for the Optiarc BD ROM BC-5500A ATA Device is up to date.

I don't have any problems with reading CDs or DVDs, only Blu-ray discs.

Any kind of help would be appreciated!

Billy Rickey · 08-02-2009, 05:25 AM

Quote:

Originally Posted by juanelias

I have the same BD drive and the exact same problem as the original poster.
My pc is an HP HDX Dragon. I got it last year and back then I had no problem with playing Blu-ray discs. Recently It stopped reading them... it doesn't even recognize them. If I try to open them from the "Computer" window it ejects the disc tray and asks for me to "Insert a disc", even if it is already inside.
My OS is Windows Vista Ultimate 64-bit. I have all Windows Updates up to today.
The software I use to try to play them is QuickPlay v3.7, the latest version as far as I know.
I've also tried to use Cyberlink PowerDVD 9 as was suggested by dadkins but the same problem happens. It says there's no disc in the drive, even if there is.
Device Manager says the driver for the Optiarc BD ROM BC-5500A ATA Device is up to date.

I don't have any problems with reading CDs or DVDs, only Blu-ray discs.

Any kind of help would be appreciated!

Is it every blu or is it one

juanelias · 08-02-2009, 05:43 AM

Quote:

Originally Posted by Billy Rickey

Is it every blu or is it one

I have tried with six different discs (all Blu-ray discs), everytime I get the same result... I had previously played them all before in this same pc.

Billy Rickey · 08-02-2009, 07:04 AM

Quote:

Originally Posted by juanelias

I have tried with six different discs (all Blu-ray discs), everytime I get the same result... I had previously played them all before in this same pc.

I had the same problem I just rebooted my computer and it work and if that does not work than it is the discs

torb · 08-02-2009, 12:03 PM

Seem to have the same problem... Blu-ray discs are not recognized anymore. HP HDX Dragon with Optiarc BD ROM BC-5500A. I have upgraded QuickPlay to the latest version (even though it continues to say a newer version is available). Have not installed any other third party playback software. Any clues?

juanelias · 08-03-2009, 07:59 AM

Yes... QuickPlay always says there's a new update... I downloaded it ten times myself before I realized it was the same one...
Got advice from other forum (NotebookReview) and they say I should try cleaning the drive with one of those special drive cleaners... Maybe I'll try it later.

torb · 08-03-2009, 09:08 AM

Please keep us updated...

I find it interesting that others with the same hardware seems to have the same problem as me....

Nigh7hawk19 · 08-05-2009, 08:25 PM

yesterday i bought the acer aspire 7738 and the sample blu-ray disc worked without any problems so today i bought the blu-ray version of benjamin button and well had the same problem-disc is inserted the 'computer' shows the files but the acer player i used yesterday too does not recognize the disc-wether benjamin button nor the sample disc

i've read that you can change codes or something in settings->bd but instead of getting to another menu by clicking on bd it just goes back to saying no disc recognized..
and yes it's all new and up-to-date of course!

is there anybody who ever solved that problem???

mfanelli81 · 08-05-2009, 08:38 PM

Quote:

Originally Posted by Nigh7hawk19

yesterday i bought the acer aspire 7738 and the sample blu-ray disc worked without any problems so today i bought the blu-ray version of benjamin button and well had the same problem-disc is inserted the 'computer' shows the files but the acer player i used yesterday too does not recognize the disc-wether benjamin button nor the sample disc

i've read that you can change codes or something in settings->bd but instead of getting to another menu by clicking on bd it just goes back to saying no disc recognized..
and yes it's all new and up-to-date of course!

is there anybody who ever solved that problem???

I had this same problem but it was my ps3. The laser was shot....had to be replaced....Just like everyone has said, worked with one disc and would fail with another, then all would fail. Power off and it works again....but that was temporary untill it didnt read any discs anymore....I'm guessing its busted and you should bring it in for service or to have it looked at by a pro.

07-12-2009, 10:21 PM	#1
reaper3369 New Member Member since:Jul 2009	Blu-ray discs not recognized? I have an acer aspire 8920G laptop with build in blue ray reader, now it workt in the past when i played the mummy 3 on blue ray but i just got back from holiday in the UK and have resident evil degeneration region free on blue ray decided to watch in but the laptop will not see the disk, when i try to open the disk to browse the files it just asks me to insert a disk. I thought mabye it's the movie, tried the mummy agian and it was a no-go, It will not see the disk. Anyone have a clue? Before i forget it's a BD-ROM BC-5500A ATA-Device as far as i can understand thats Sony NEC?

07-14-2009, 09:45 PM	#11
kccarl Active Member Member since:Mar 2008 Location:colorado	blu ray's not recognized The equipment is different, but I've written about this the last few weeks. Mine is on a PS3 and recently I am legend has stopped being recognized, as if it wasn't inserted at all. Its the only movie that it does it on. Marine Mike said that he has had a few disks get in this mode and when he replaced the laser in the PS3, all the disk started working again. What I have a problem with is one movie not being recognized while many other do. And if I put I Am Legend in, and its not recognized, the next few movies won't be recognized either, then they all start to work after power cycling, all expect I Am Legend. How does this apply to your problem. Is it the laser? I don't know, but I hate having a problem that makes no sense. Kccarl

08-02-2009, 12:03 PM	#16
torb New Member Member since:Aug 2009	Not recognized... Seem to have the same problem... Blu-ray discs are not recognized anymore. HP HDX Dragon with Optiarc BD ROM BC-5500A. I have upgraded QuickPlay to the latest version (even though it continues to say a newer version is available). Have not installed any other third party playback software. Any clues?

08-03-2009, 09:08 AM	#18
torb New Member Member since:Aug 2009	Keep us updated.... Please keep us updated... I find it interesting that others with the same hardware seems to have the same problem as me....

Similar Threads
thread	Forum	Thread Starter	Replies	Last Post
Matroska file not recognized	Home Theater General Discussion	vector18	0	09-13-2009 12:20 AM
Blue Ray Discs not recognized	Blu-ray PCs, Laptops, Drives, Media and Software	LJM17	18	01-04-2009 02:26 AM
Smallville S 7 Blu-ray from Blockbuster/6 discs or 3 discs question	Blu-ray Movies - North America	connect42	22	09-05-2008 02:18 AM
PlayStation 3 Recognized by Guinness for Petaflop Distributed Computing	PS3	Matt X	2	11-06-2007 03:25 PM
Exchanging Blue Ray Discs for Traditional DVD discs	Blu-ray PCs, Laptops, Drives, Media and Software	ScarletCape	1	12-18-2006 03:32 PM

07-13-2009, 08:23 AM	#3
reaper3369 New Member Member since:Jul 2009	acer arcade deluxe that was pre-installed on the laptop always kept it up to date

07-13-2009, 07:35 PM	#5
reaper3369 New Member Member since:Jul 2009	the problem isn't that it won't play the drive won't find the disk and the last update, not sure, not to long ago. tried other software, still nothing

07-14-2009, 07:06 PM	#7
reaper3369 New Member Member since:Jul 2009	nope nothing new, it tries to id the disk but fails and stops

07-14-2009, 07:54 PM	#8
dadkins Blu-ray Samurai Member since:Jan 2007 Location:Hercules, CA Blu-ray collection:35 Blu-ray reviews:2	I recommend getting a full version player and discarding the OEM player software. PowerDVD 9 Ultra or ArcSoft TMT 3 Platinum. The machine usually doesn't have to be able to see or ID the diosc, only thing that really matters is if it will play. MOST of my discs can be seen by the OS, but not all of them. ALL of my discs will play.

07-14-2009, 08:37 PM	#9
wingshockey19 Junior Member Member since:Mar 2008 Blu-ray collection:32 Blu-ray reviews:2	its because your not using blu-ray discs. but other than that try what everyone else said.

08-01-2009, 05:10 AM	#12
juanelias New Member Member since:Aug 2009	I have the same BD drive and the exact same problem as the original poster. My pc is an HP HDX Dragon. I got it last year and back then I had no problem with playing Blu-ray discs. Recently It stopped reading them... it doesn't even recognize them. If I try to open them from the "Computer" window it ejects the disc tray and asks for me to "Insert a disc", even if it is already inside. My OS is Windows Vista Ultimate 64-bit. I have all Windows Updates up to today. The software I use to try to play them is QuickPlay v3.7, the latest version as far as I know. I've also tried to use Cyberlink PowerDVD 9 as was suggested by dadkins but the same problem happens. It says there's no disc in the drive, even if there is. Device Manager says the driver for the Optiarc BD ROM BC-5500A ATA Device is up to date. I don't have any problems with reading CDs or DVDs, only Blu-ray discs. Any kind of help would be appreciated!

08-03-2009, 07:59 AM	#17
juanelias New Member Member since:Aug 2009	Yes... QuickPlay always says there's a new update... I downloaded it ten times myself before I realized it was the same one... Got advice from other forum (NotebookReview) and they say I should try cleaning the drive with one of those special drive cleaners... Maybe I'll try it later.

08-05-2009, 08:25 PM	#19
Nigh7hawk19 New Member Member since:Aug 2009	yesterday i bought the acer aspire 7738 and the sample blu-ray disc worked without any problems so today i bought the blu-ray version of benjamin button and well had the same problem-disc is inserted the 'computer' shows the files but the acer player i used yesterday too does not recognize the disc-wether benjamin button nor the sample disc i've read that you can change codes or something in settings->bd but instead of getting to another menu by clicking on bd it just goes back to saying no disc recognized.. and yes it's all new and up-to-date of course! is there anybody who ever solved that problem???

Best Blu-ray Movie Deals