[URGENT] Steelbook damage - need help in a PayPal dispute

[roach_rch]

Hello everyone,

recently I purchased German MediaMarkt John Rambo, but because of the insufficient packaging it arrived heavily damaged. You can see the detailed photos attached - the dent is the size of a golf ball. Although I wanted to keep this Steel sealed, I opened it to try to push this dent back, but it is too deep. It would have to be repaired with a rubber hammer, but I am a bit affraid that the paint will chip off... so I guess this Steelbook is wasted.

I opened a PayPal dispute to get my money back, but since the seller is very stubborn, I recieved a following e-mail from some PayPal employee, that handles my dispute:

Was brauchen wir von Ihnen?

Wenn Sie einen Antrag auf Käuferschutz für Ware stellen, die erheblich von
der Artikelbeschreibung abweicht, bitten wir Sie um eine schriftliche
Bestätigung eines unabhängigen Dritten. Der Grund: Wir wissen nicht, was
Sie sehen, wenn Sie Ihr Paket geöffnet in den Händen halten. Deshalb sind
wir auf die Aussage einer unabhängigen dritten Partei angewiesen. Zum
Beispiel die eines Händlers, Sachverständigen oder einer anderen
anerkannten Organisation.

Und so geht es jetzt auf Ihrer Seite weiter:

1. Bitte wenden Sie sich an einen Händler, Sachverständigen, Gutachter oder
eine andere anerkannte Organisation Ihres Vertrauens.
2. Lassen Sie sich bitte schriftlich das Ausmaß des Schadens bestätigen.
Eine Warenbeschreibung, Seriennummer sowie geschätzte Reparaturkosten
helfen uns ebenfalls bei der Prüfung Ihres Falls.
3. Und das kommt auch noch auf die schriftliche Bestätigung: Der Briefkopf
mit dem Namen, der Adresse sowie der Telefonnummer (so können wir bei
Rückfragen Kontakt aufnehmen). Ausstellungsdatum, Stempel und Unterschrift
des Händlers/Sachverständigen bitte auch nicht vergessen.

Die Bestätigung dann an uns faxen oder oder direkt in Ihrem PayPal-Konto

Wichtig: Es ist wichtig, dass wir die schriftliche Bestätigung innerhalb
der nächsten zehn Tage erhalten, weil wir anderenfalls Ihren Antrag auf
Käuferschutz schließen. Es gibt leider auch keine Möglichkeit, diesen
Zeitraum zu verlängern. Und: Nehmen Sie bitte keine Reparaturen oder
Veränderungen vor. Ansonsten sind wir leider nicht in der Lage, diesen
Antrag zu Ihren Gunsten zu entscheiden, denn uns fehlt der
Vorher-Vergleich.

I don't speak German, so I had to use Google Translator:

What we need from you?

If you submit an application for protection for purchasers of goods, which greatly from
the item description is different, we ask for a written
Confirmation by an independent third party. The reason: We do not know what
You see, if you hold your package open in my hands. Therefore
We rely on the testimony of an independent third party. For
Example of a dealer, expert or other
recognized organization.

And so do we go to your page:

1. Please contact a dealer, expert reviewers or
other recognized organization you trust.
2. Do please confirm in writing the extent of the damage.
A product description, serial number and estimated repair costs
also help us in assessing your case.
3. And that is still on the written confirmation: The letterhead
with the name, address and phone number (so we can at
Inquiries) to contact. Issue date, stamp and signature
the dealer / expert please do not forget.

Confirmation then return to us or send a fax or directly into your PayPal account

Important: It is important that we have the written confirmation within
get the next ten days, because we otherwise your application for
Buyer protection close. Unfortunately, there is no possibility of these
To extend the period. And please do not make any repairs or
Changes before. Otherwise, we are unfortunately not in a position to operate this
Request to decide in your favor, because we lack the
Before comparison.

What I understood from it I need some kind of written testimony from a dealer or expert reviewers, that the damage done to this Steel, caused by the insufficient packaging, is irreversible, unsealing it removed half of the value, any tries to repair it may cause with the paint damage, etc. Dealer is not an option, because I have no contact with German MediaMarkt whatsoever, so I came up with an idea to get a testimony from a Steelbook expert, experienced collector, reseller, etc., hence I created this thread. To be honest, I thought particularly about howwon and jwbbud for the occupation reasons (SB forums admins), I don't know if testimonies from just expert collectors like crashkelly or tiger_qc will be considered reliable enough by PayPal, but I'm willing to take my chances.

So guys, could I ask any of you to prepare such a testimony (preferably with a hand-written signature), scan it, and e-mail it to me, so I could fax it to PayPal and recieve my money back? It is very important for me to fax such testimonies within max 10 days from today, so I'd really appreciate a straight yes/no answer. Of course no hard feelings if you would mind, but I would be really grateful for this kind of help. I guess the best way to talk about it would be via PMs, but I wanted to spread the word out, because maybe any other forum member could help in any way - write his own testimony or maybe assist in a way I didn't think or know about.

Thanks a lot in advance.