Sony Vaio Blu-ray problems - Blu-ray Forum

Roymus · 10-23-2007, 12:12 AM

All: I scanned the threads for an answer to this question but didn't see anything directly. I bought a new Sony Vaio VGNFZ285U (Windows Ultimate with WinDVD 8 and a Blu-Ray drive). The laptop has an HDMI connector so you can watch Blu-Ray movies on your 1080P HDTV (in my case a Mitsubishi 75831). I bought "300" and popped it into the Sony to see how it looked on the laptop...ok but not impressive (the screen does not support 1080P). I then hooked up the laptop to my HDTV via HDMI. The laptop display looks great on my TV, but when I tried to play the movie using WinDVD I received the message "Stop. Your display environment does not support protected content" and playback stops. I tested playing a regular DVD and it worked fine. I assume this is some kind of newfangled macrovision copy protection to prevent routing the signal to another device and copying the movie. So here's my questions:

1. Is it possible to play the movie on my HDTV using another player besides WinDVD? If so, which one? I don't mind buying another software player if I know it works.

2. Is the copy protection specific to Mitsubishi (i.e., is there something in the TV firmware that's telling WinDVD to stop playing)? If so, is there a way to defeat it?

3. If #2 is correct, are there Blu-Ray movies that don't have this kind of protection? If not, shouldn't Sony compensate me for selling me a player that won't work under any circumstances?

Sorry if this has been covered...thanks!

Roy

Papi4baby · 10-23-2007, 12:14 AM

Soounds like that, the ACCS and such stuff. Get on the insiders thread and see what paid can tell you about it, i doub it be much. But on the other hand, did you try it on another TV? Also do you have all the newest drivers for video card and everything.

P.S. Call Sony tech support see what they tell you. I myself almost pull the trigger on their top model BD laptop, but they didn't have the burner option available, it was there, but you could not buy the laptop. As soon as it comes out im getting one with the burner, yay i can't wait.

Roymus · 10-23-2007, 12:45 AM

Already updated all the drivers. Where's the insider's thread?

Riverside666 · 10-23-2007, 12:45 PM

http://files.filefront.com/Cyberlink.../fileinfo.html

Thank me later.

Roymus · 10-23-2007, 06:07 PM

Riverside: Sent you a PM.

HDTV1080P · 10-23-2007, 06:15 PM

Since you said that you are able to play BLU-RAY discs fine on your Notebook then this would not be an AACS issue.This sounds like a incompatibility with HDCP (High Definition Content Protection). Your Sony VGN-FZ285U has a Geforce 8400M graphics card inside that supports HDCP computer monitors and displays that are HDCP. You need to verify that your model of HDTV display is HDCP compatible. Most likely it is if your using a HDMI connection but the manual will verify that. Also even if your HDTV display has HDCP there could be a in compatibility issue.
Other things you need to check is to see if you have resolution settings on your computer for the HDMI jack. If you are using a 1080P display then you need to set the HDMI jack to output at 1920 X 1080 P at 60HZ. The HZ settings is very important since it should always be set to 60HZ if the HDMI settings is adjustable. If you have a 1080I or 720P display you need to adjust the HDMI jack to the correct settings.
You might want to try another HDTV display to see if things work with that. Sometimes there can be incompatibilities between the display and graphics card that prevent you from making the connection.

http://www.sonystyle.com/wcsstore/SonyStyleStorefrontAssetStore/pdf/VGN-FZ285UB_SpecSheet.pdf

http://www.nvidia.com/object/geforce_8M_techspecs.html

Roymus · 10-23-2007, 09:50 PM

Good ideas. I do have a Samsung LCD TV I can test against tonight. I should also point out that even though the Blu-Ray movie ("300") plays on my laptop, the resolution is actually pretty poor (looks like 480p). I read that HDCP incompatibility will force the player to display at the lower 480p resolution in some cases, which is why I thought it might be the card.

interested · 10-25-2007, 12:53 PM

Quote:

Originally Posted by Riverside666

http://files.filefront.com/Cyberlink.../fileinfo.html

Thank me later.

This softaware allowed the Blueray movies to play on Sony viao (I have VGNFZ280E). However, when I connect to Sony Full HD TV (either through HDMI or serial/VGA port), the moment movie start playing, the TV Screen is blank and then player stops movie indicating compability issue. Sony Viao has NVIDIA® GeForce® 8400M GT GPU graphics card with 1GB graphics memory.

jaybird · 11-20-2007, 04:25 AM

Hello All:

Not sure what to make of this. System was working fine yesterday (Sony VGN-AR190G) When I threw in Night at the museum I got an update message from Cyberlink to upgrade to Ultra 7.3 which I did. I had watched a couple other movies before and never received this message??. I had 7.2 prior which worked fine and after I performed the upgrade I had no problem watching it either. Today I received CARS and wanted to give it a look and it does not play. The drive after the disc is in shows no data like it is a blank disc??????. Has anyone had an issue with CARS???. Now I am getting graphic driver error message when I put back in Night at the Museum. I Verfied that the graphic driver did not change....WTF!!!

sarnell2 · 11-20-2007, 04:31 AM

Quote:

Originally Posted by jaybird

Hello All:

Not sure what to make of this. System was working fine yesterday (Sony VGN-AR190G) When I threw in Night at the museum I got an update message from Cyberlink to upgrade to Ultra 7.3 which I did. I had watched a couple other movies before and never received this message??. I had 7.2 prior which worked fine and after I performed the upgrade I had no problem watching it either. Today I received CARS and wanted to give it a look and it does not play. The drive after the disc is in shows 0 bytes like it is a blank disc??????. Has anyone had an issue with CARS???. Now I am getting graphic driver error message when I put back in Night at the Museum. I Verfied that the graphic driver did not change....WTF!!!

If the drive is showing the disc as 0 bytes, it is not reading the disc. That is a separate error than the graphic driver error. I googled your laptop and it uses the nVidia GeForce Go 7600 video card. Go to nvidia.com and download the latest video driver if you continue to get a "graphic driver errror."

jaybird · 11-20-2007, 04:41 AM

Quote:

Originally Posted by sarnell2

If the drive is showing the disc as 0 bytes, it is not reading the disc. That is a separate error than the graphic driver error. I googled your laptop and it uses the nVidia GeForce Go 7600 video card. Go to nvidia.com and download the latest video driver if you continue to get a "graphic driver errror."

Hi Sarnell2,

Already did that when I received the laptop last week. Nvidia redirects you back to the Sony support update web page and I had upgraded to the lastest driver available last week. Not sure why this is happening now since it was working fine yesterday?. The CARS disc is baffeling. I popped in Night at the Museum and it shows 21.5gb, CARS is reading ZERO!. Maybe a blank disc.

sarnell2 · 11-20-2007, 04:44 AM

Quote:

Originally Posted by jaybird

Hi Sarnell2,

Already did that when I received the laptop last week. Nvidia redirects you back to the Sony support update web page and I had upgraded to the lastest driver available last week. Not sure why this is happening now since it was working fine yesterday?. The CARS disc is baffeling. I popped in Night at the Museum and it shows 21.5gb, CARS is reading ZERO!. Maybe a blank disc.

This sounds like the incident is related directly to Cars. Are your other Blu-Ray movies still working OK? The Cars disc is not empty, but could potentially be scratched or unreadable w/ your BD Drive. I've had problems in the past where my PC DVD drive could not read certain DVD's for whatever reason. Give the disc a good cleaning and try again.

supersix4 · 11-20-2007, 04:46 AM

Quote:

Originally Posted by sarnell2

This sounds like the incident is related directly to Cars. Are your other Blu-Ray movies still working OK? The Cars disc is not empty, but could potentially be scratched or unreadable w/ your BD Drive. I've had problems in the past where my PC DVD drive could not read certain DVD's for whatever reason. Give the disc a good cleaning and try again.

or there could actually be 0 bites on the disk lol

jaybird · 11-20-2007, 05:01 AM

Quote:

Originally Posted by sarnell2

This sounds like the incident is related directly to Cars. Are your other Blu-Ray movies still working OK? The Cars disc is not empty, but could potentially be scratched or unreadable w/ your BD Drive. I've had problems in the past where my PC DVD drive could not read certain DVD's for whatever reason. Give the disc a good cleaning and try again.

No luck so far. still getting incompatible graphic driver error message when playing night at the museum. It was working fine yesterday with this graphics driver. I am going to reinstall pwerdvd and see what happens.

jaybird · 11-21-2007, 06:28 PM

From my earlier previous post, I am at my wits end with this problem. Both Windvd and powerdvd just lock up after they initiate. Both players were working the other day and for some reason just freeze up. I did a windows restore once and had windvd and powerdvd working. Again after powering up the laptop today It is back to the same $^##@$ thing. What the hell is going on with this????????????????????. Nothing has been installed or changed other than the players updates to get it to work after the restore. It worked fine after the updates and after powering it up today,nothing!!!, locks up my system. This is a VGN-AR190G

Looking for some input on this very,very frustraiting issue.

kaliraver · 11-21-2007, 06:30 PM

Why do you have two decoders? Maybe you are running into problem since you have both WinDVD & PowerDVD?

jaybird · 11-21-2007, 06:42 PM

Quote:

Originally Posted by kaliraver69

Why do you have two decoders? Maybe you are running into problem since you have both WinDVD & PowerDVD?

Both players were working originally and also after the restore so it is not a conflict issue.

dadkins · 11-21-2007, 07:53 PM

I have to wonder what is being done that kills off playback overnight.
Restore again is all I can suggest.
I figured that it would work, something is changing during the day or when you power up the next morning.

Sorry I cannot be of more help.

For the record, WinDVD BD For VAIO *AND* PowerDVD Ultra 7.3.3104 work fine side by side.
There is no conflict between the two - at least not here.

jlee562 · 12-21-2007, 12:10 PM

Ok, I'm having BD problems on my VAIO as well...

I've got the VGC-RC310, which has dual core Pentium D 3.20 ghz processorsm 2gb RAM, GeForce 7600 GT, and the Matshita BD-MLT SW-5582. The program is WinDVD BD which came bundled with the computer. Everything is updated with drivers and what not. Hooked up via DVI to a Viewsonic VX225wmb 720P monitor. XP MCE.

House of Flying Daggers, Jay and Silent Bob Strike Back, and Black Hawk Down all play fine.

The Simpsons Movie, Live In Dublin: Bruce Springsteen With The Sessions Band both skip and thus get out of sync with the audio. These discs also don't show up in "my computer" and the BD Drive reads as a "CD-ROM" drive when they are.

I've no clue what's going on, and as it is, I'm already somewhat clueless about the whole HD thing. I've downloaded the pertinent updates from Sony, but these movies still skip.

Consequently, when Win DVD BD is running, it takes up 100% of my CPU load, it does this for the movies that play fine as well as those that don't.

Anybody? Thanks in advance.

CW69 · 03-15-2008, 11:10 AM

Quote:

Originally Posted by jlee562

Ok, I'm having BD problems on my VAIO as well...

I've got the VGC-RC310, which has dual core Pentium D 3.20 ghz processorsm 2gb RAM, GeForce 7600 GT, and the Matshita BD-MLT SW-5582. The program is WinDVD BD which came bundled with the computer. Everything is updated with drivers and what not. Hooked up via DVI to a Viewsonic VX225wmb 720P monitor. XP MCE.

House of Flying Daggers, Jay and Silent Bob Strike Back, and Black Hawk Down all play fine.

The Simpsons Movie, Live In Dublin: Bruce Springsteen With The Sessions Band both skip and thus get out of sync with the audio. These discs also don't show up in "my computer" and the BD Drive reads as a "CD-ROM" drive when they are.

I've no clue what's going on, and as it is, I'm already somewhat clueless about the whole HD thing. I've downloaded the pertinent updates from Sony, but these movies still skip.

Consequently, when Win DVD BD is running, it takes up 100% of my CPU load, it does this for the movies that play fine as well as those that don't.

Anybody? Thanks in advance.

I have the same system. My monitor is a Sony KDL-40S2000. I am using a DVI to HDMI cable. I did put a Ge force 8500 GT in thinking the card couldn't handle the video (corels site listed it for min. requirments for the WinDVD 8, and sony support recomended it). It didn't do anything for it. CPU load is still spiking to 100%. The sound is ahead of the picture and sound cuts out every 5 seconds. The picture is freezing up every couple hundreths of a second as well. The only two movies I have tried are Meet the Robinsons, and Fantastic Four Rise of the Silver Surfer. I have installed all the updates provided by sony for the player (WinDVD 8 BD). I am now thinking of purchasing PowereDVD Ultra. I read that it will use the purevideo on the 8500 GT, and think this might get the CPU usage down? Since WinDVD 6 was installed with the operating system, I am worried that it might conflict with PowerDVD even if I delete it?
I also read that the sound qaulity with the SPIDIF has problems on the PowerDVD Ultra? Would it be better to hold out for WinDVD 9? Any one Know if WinDVD 9 will be able to run with Windows XP operating system, or will it be Vista only? To use the purevideo on the Nvidia card, does PowerDVD Ultra require Vista as an operating system? I was also looking for a place to purchase a hard copy of PowerDVD Ultra. Cyberlinks site said that they are out of stock. Thanks

10-23-2007, 12:12 AM	#1
Roymus Junior Member Member since:Oct 2007	Sony Vaio Blu-ray problems All: I scanned the threads for an answer to this question but didn't see anything directly. I bought a new Sony Vaio VGNFZ285U (Windows Ultimate with WinDVD 8 and a Blu-Ray drive). The laptop has an HDMI connector so you can watch Blu-Ray movies on your 1080P HDTV (in my case a Mitsubishi 75831). I bought "300" and popped it into the Sony to see how it looked on the laptop...ok but not impressive (the screen does not support 1080P). I then hooked up the laptop to my HDTV via HDMI. The laptop display looks great on my TV, but when I tried to play the movie using WinDVD I received the message "Stop. Your display environment does not support protected content" and playback stops. I tested playing a regular DVD and it worked fine. I assume this is some kind of newfangled macrovision copy protection to prevent routing the signal to another device and copying the movie. So here's my questions: 1. Is it possible to play the movie on my HDTV using another player besides WinDVD? If so, which one? I don't mind buying another software player if I know it works. 2. Is the copy protection specific to Mitsubishi (i.e., is there something in the TV firmware that's telling WinDVD to stop playing)? If so, is there a way to defeat it? 3. If #2 is correct, are there Blu-Ray movies that don't have this kind of protection? If not, shouldn't Sony compensate me for selling me a player that won't work under any circumstances? Sorry if this has been covered...thanks! Roy

11-20-2007, 04:25 AM	#9
jaybird Junior Member Member since:Nov 2007	Blu Ray Issue!! Hello All: Not sure what to make of this. System was working fine yesterday (Sony VGN-AR190G) When I threw in Night at the museum I got an update message from Cyberlink to upgrade to Ultra 7.3 which I did. I had watched a couple other movies before and never received this message??. I had 7.2 prior which worked fine and after I performed the upgrade I had no problem watching it either. Today I received CARS and wanted to give it a look and it does not play. The drive after the disc is in shows no data like it is a blank disc??????. Has anyone had an issue with CARS???. Now I am getting graphic driver error message when I put back in Night at the Museum. I Verfied that the graphic driver did not change....WTF!!! Last edited by jaybird; 11-20-2007 at 04:30 AM.

11-21-2007, 06:28 PM	#15
jaybird Junior Member Member since:Nov 2007	$%#@%$^%$ Vaio blu ray!!! From my earlier previous post, I am at my wits end with this problem. Both Windvd and powerdvd just lock up after they initiate. Both players were working the other day and for some reason just freeze up. I did a windows restore once and had windvd and powerdvd working. Again after powering up the laptop today It is back to the same $^##@$ thing. What the hell is going on with this????????????????????. Nothing has been installed or changed other than the players updates to get it to work after the restore. It worked fine after the updates and after powering it up today,nothing!!!, locks up my system. This is a VGN-AR190G Looking for some input on this very,very frustraiting issue.

11-21-2007, 07:53 PM	#18
dadkins Blu-ray Samurai Member since:Jan 2007 Location:Hercules, CA Blu-ray collection:35 Blu-ray reviews:2	I have to wonder what is being done that kills off playback overnight. Restore again is all I can suggest. I figured that it would work, something is changing during the day or when you power up the next morning. Sorry I cannot be of more help. For the record, WinDVD BD For VAIO AND PowerDVD Ultra 7.3.3104 work fine side by side. There is no conflict between the two - at least not here. Last edited by dadkins; 11-21-2007 at 09:01 PM.

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10-23-2007, 12:14 AM	#2
Papi4baby Special Member Member since:Aug 2007 Location:That man from Nantucket Blu-ray collection:32	Soounds like that, the ACCS and such stuff. Get on the insiders thread and see what paid can tell you about it, i doub it be much. But on the other hand, did you try it on another TV? Also do you have all the newest drivers for video card and everything. P.S. Call Sony tech support see what they tell you. I myself almost pull the trigger on their top model BD laptop, but they didn't have the burner option available, it was there, but you could not buy the laptop. As soon as it comes out im getting one with the burner, yay i can't wait.

10-23-2007, 12:45 AM	#3
Roymus Junior Member Member since:Oct 2007	Already updated all the drivers. Where's the insider's thread?

10-23-2007, 12:45 PM	#4
Riverside666 Active Member Member since:Sep 2007	http://files.filefront.com/Cyberlink.../fileinfo.html Thank me later.

10-23-2007, 06:07 PM	#5
Roymus Junior Member Member since:Oct 2007	Riverside: Sent you a PM.

10-23-2007, 06:15 PM	#6
HDTV1080P Blu-ray Champion Top contributor Member since:Jan 2007 Blu-ray reviews: 205	Since you said that you are able to play BLU-RAY discs fine on your Notebook then this would not be an AACS issue.This sounds like a incompatibility with HDCP (High Definition Content Protection). Your Sony VGN-FZ285U has a Geforce 8400M graphics card inside that supports HDCP computer monitors and displays that are HDCP. You need to verify that your model of HDTV display is HDCP compatible. Most likely it is if your using a HDMI connection but the manual will verify that. Also even if your HDTV display has HDCP there could be a in compatibility issue. Other things you need to check is to see if you have resolution settings on your computer for the HDMI jack. If you are using a 1080P display then you need to set the HDMI jack to output at 1920 X 1080 P at 60HZ. The HZ settings is very important since it should always be set to 60HZ if the HDMI settings is adjustable. If you have a 1080I or 720P display you need to adjust the HDMI jack to the correct settings. You might want to try another HDTV display to see if things work with that. Sometimes there can be incompatibilities between the display and graphics card that prevent you from making the connection. http://www.sonystyle.com/wcsstore/SonyStyleStorefrontAssetStore/pdf/VGN-FZ285UB_SpecSheet.pdf http://www.nvidia.com/object/geforce_8M_techspecs.html

10-23-2007, 09:50 PM	#7
Roymus Junior Member Member since:Oct 2007	Good ideas. I do have a Samsung LCD TV I can test against tonight. I should also point out that even though the Blu-Ray movie ("300") plays on my laptop, the resolution is actually pretty poor (looks like 480p). I read that HDCP incompatibility will force the player to display at the lower 480p resolution in some cases, which is why I thought it might be the card.

11-21-2007, 06:30 PM	#16
kaliraver Blu-ray Samurai Member since:May 2007 Location:San Francisco Bay Blu-Ray SteelBooks™: (150+) Blu-ray collection:373 Blu-ray reviews:1 Trading Score:285	Why do you have two decoders? Maybe you are running into problem since you have both WinDVD & PowerDVD?

12-21-2007, 12:10 PM	#19
jlee562 New Member Member since:Dec 2007	Ok, I'm having BD problems on my VAIO as well... I've got the VGC-RC310, which has dual core Pentium D 3.20 ghz processorsm 2gb RAM, GeForce 7600 GT, and the Matshita BD-MLT SW-5582. The program is WinDVD BD which came bundled with the computer. Everything is updated with drivers and what not. Hooked up via DVI to a Viewsonic VX225wmb 720P monitor. XP MCE. House of Flying Daggers, Jay and Silent Bob Strike Back, and Black Hawk Down all play fine. The Simpsons Movie, Live In Dublin: Bruce Springsteen With The Sessions Band both skip and thus get out of sync with the audio. These discs also don't show up in "my computer" and the BD Drive reads as a "CD-ROM" drive when they are. I've no clue what's going on, and as it is, I'm already somewhat clueless about the whole HD thing. I've downloaded the pertinent updates from Sony, but these movies still skip. Consequently, when Win DVD BD is running, it takes up 100% of my CPU load, it does this for the movies that play fine as well as those that don't. Anybody? Thanks in advance.

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