E-mail frm Disney regarding Pirates replacement - Blu-ray Forum

Garconis · 01-03-2008, 11:49 PM

FYI, those trying to milk Disney by getting a free disc - you will need to ship them your old one before they send you a new one. More of a hassle for us, but at least people wont be ripping them off:

Quote:

Thank you for the email. We have received your contact information and will be sending you a return mail label to return your disc to us. Please only return the disc and keep all original packaging. Upon receiving your disc we will send out a replacement to you.

If you have any other questions please reply with history to this email.

Thank you for your patience.

Walt Disney Home Entertainment Technical Support

Earn exciting rewards when you buy Disney DVDs! Join Disney Movie Rewards today -- earn points towards great merchandise and exclusive experiences only Disney can provide. It's fast, fun and easy! Find out more at www.DisneyMovieRewards.com.
03

Spider1981 · 01-04-2008, 12:24 AM

I wonder when they instated this?
All I had to do was call them and they shipped the disc to me within about 4 days. All they told me to do with my original was just destroy it.

Minimejer05 · 01-04-2008, 12:25 AM

What was wrong with the disc?

Downhere · 01-04-2008, 12:28 AM

I sent an e-mail on the 21st and still haven't received anything or gotten a response. Probably will have to e-mail them again or call them. Ugh.

jw · 01-04-2008, 12:29 AM

I saw this coming.......

bhampton · 01-04-2008, 12:30 AM

That's cause they know you're neutral. Disney is true Blu.

(Just kidding about the first part.)

=Brian

Rustmonsteru · 01-04-2008, 12:31 AM

It was bound to happen sooner than later. You have all those people that probably tried to exploit them to thank. I got my replacement without question, but that was early on; I held on to my old one just in case.

EricJ · 01-04-2008, 12:58 AM

Quote:

Originally Posted by Spider1981

I wonder when they instated this?
All I had to do was call them and they shipped the disc to me within about 4 days. All they told me to do with my original was just destroy it.

At the time, all you had to give them as "proof" was the title code # on the box--
That could easily be duplicated on the Net.

allanmejia · 01-04-2008, 01:07 AM

Quote:

Originally Posted by Downhere

I sent an e-mail on the 21st and still haven't received anything or gotten a response. Probably will have to e-mail them again or call them. Ugh.

same here, i did not get any type of response, i was about to call them today but then i checked the mail and it was there!!.

Funny thing is that both discs look exactly identical in the sense that the numbers (serial or whatever it is) are the same!!, thank god didnt mix them!! lol

GreenMotion · 01-04-2008, 01:09 AM

I didn't really give them any numbers .. just told them I had a defective disc, and they sent me a replacement. This was the most hassle free exchange I've ever had. But, I too saw this coming when people starting talking about trying to get a replacement disc without actually having this BD title or trying to ebay / sell the faulty disc.

I am glad I was able to enjoy such a wonderful and hassle free service and feel sorry for the folks that still have to go thru the exchange process. As usual, a select group of people has managed to ruin it for everyone else. Way to go guys!

u_nick · 01-04-2008, 01:16 AM

I'll send mine to them if they want it.

Garconis · 01-04-2008, 03:13 AM

FYI the original e-mail I sent them was on 12/19/2007, and I JUST heard back from them.

chan1490 · 01-04-2008, 03:22 AM

I sent my email on 12/18/2007 and I haven't heard back yet.

DepTii · 01-04-2008, 03:25 AM

Does anyone know if the current discs that are selling are the fixed ones? I haven't bought any of the POTC movies yet, I'd hate to buy em and have to send the first one back to get replaced.

TigerShark · 01-04-2008, 05:14 AM

Quote:

Originally Posted by Downhere

I sent an e-mail on the 21st and still haven't received anything or gotten a response. Probably will have to e-mail them again or call them. Ugh.

Same here, I emailed them on the 25th, still no response. I need at asap, I will be leaving for college soon.

Downhere · 01-04-2008, 05:25 AM

Quote:

Originally Posted by bhampton

That's cause they know you're neutral. Disney is true Blu.

(Just kidding about the first part.)

=Brian

Ha Ha...lol...

bicclick2002 · 01-04-2008, 05:28 AM

Quote:

Originally Posted by Spider1981

I wonder when they instated this?
All I had to do was call them and they shipped the disc to me within about 4 days. All they told me to do with my original was just destroy it.

Same here. . . ^

Joon · 01-04-2008, 05:52 AM

Guarantee there were people just calling in and getting a free movie. Disney finally said, enough, lets get the old discs back and give the new discs.

WickyWoo · 01-04-2008, 05:56 AM

Bingo. Too many people taking advantage

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01-04-2008, 12:24 AM	#2
Spider1981 Active Member Member since:Aug 2007 Location:Jefferson City, MO. Posts: Eleventy Billion Blu-ray collection:138	I wonder when they instated this? All I had to do was call them and they shipped the disc to me within about 4 days. All they told me to do with my original was just destroy it.

01-04-2008, 12:25 AM	#3
Minimejer05 Blu-ray Samurai Member since:Dec 2007 Location:Minnesota Home Theater Gallery:14 4K collection:532 Blu-ray collection:1995 Blu-ray reviews:28 Trading Score:6	What was wrong with the disc?

01-04-2008, 12:28 AM	#4
Downhere Power Member Member since:Sep 2007 Location:Central Florida Blu-ray collection:444 Blu-ray reviews: 2 Trading Score:8	I sent an e-mail on the 21st and still haven't received anything or gotten a response. Probably will have to e-mail them again or call them. Ugh.

01-04-2008, 12:29 AM	#5
jw Blu-ray Archduke Top contributor Member since:Apr 2007 Location:USA Trading Score:519	I saw this coming.......

01-04-2008, 12:30 AM	#6
bhampton Blu-ray Count Member since:Aug 2007 4K collection:981 Blu-ray collection:2537 DVD collection:67 Blu-ray reviews: 6 Trading Score:18	That's cause they know you're neutral. Disney is true Blu. (Just kidding about the first part.) =Brian

01-04-2008, 12:31 AM	#7
Rustmonsteru Expert Member Member since:Mar 2007	It was bound to happen sooner than later. You have all those people that probably tried to exploit them to thank. I got my replacement without question, but that was early on; I held on to my old one just in case.

01-04-2008, 01:09 AM	#10
GreenMotion Special Member Member since:Apr 2007 4K collection:82 Blu-ray collection:1064 Trading Score:10	I didn't really give them any numbers .. just told them I had a defective disc, and they sent me a replacement. This was the most hassle free exchange I've ever had. But, I too saw this coming when people starting talking about trying to get a replacement disc without actually having this BD title or trying to ebay / sell the faulty disc. I am glad I was able to enjoy such a wonderful and hassle free service and feel sorry for the folks that still have to go thru the exchange process. As usual, a select group of people has managed to ruin it for everyone else. Way to go guys!

01-04-2008, 01:16 AM	#11
u_nick Blu-ray Samurai Member since:Jan 2007 Location:CT, US Trading Score:27	I'll send mine to them if they want it.

01-04-2008, 03:13 AM	#12
Garconis Active Member Member since:Jan 2007 Location:NY Home Theater Gallery:1 Blu-ray collection:126 Blu-ray reviews:7 Trading Score:18	FYI the original e-mail I sent them was on 12/19/2007, and I JUST heard back from them.

01-04-2008, 03:22 AM	#13
chan1490 Active Member Member since:Jan 2007 Location:Canada Blu-ray reviews:5	I sent my email on 12/18/2007 and I haven't heard back yet.

01-04-2008, 03:25 AM	#14
DepTii Active Member Member since:Nov 2007 Blu-ray collection:154 Blu-ray reviews:26 Trading Score:3	Does anyone know if the current discs that are selling are the fixed ones? I haven't bought any of the POTC movies yet, I'd hate to buy em and have to send the first one back to get replaced.

01-04-2008, 05:52 AM	#18
Joon Expert Member Member since:Aug 2007 Blu-ray collection:208 Trading Score:1	Guarantee there were people just calling in and getting a free movie. Disney finally said, enough, lets get the old discs back and give the new discs.

01-04-2008, 05:56 AM	#19
WickyWoo Blu-ray Champion Member since:May 2007 Trading Score:2	Bingo. Too many people taking advantage

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