Panasonic TH-58PZ750U question - Blu-ray Forum

MyBlu-rayBrotherEd · 02-09-2008, 05:11 AM

So, I finally got my dream TV, and midway through the second movie I noticed a vertical line down the screen where there was a noticable difference in the color level from one side of the screen the other. Has anyone else had this problem? Is it normal for the first part of the breakin period? What do you think?

turboLAZER · 02-09-2008, 05:14 AM

try unplugging the tv and plugging it back in

martinstraka8282 · 02-09-2008, 05:17 AM

It's not normal. try different sources, cables, etc. before panicking.

DetroitSportsFan · 02-09-2008, 03:42 PM

As the other posters said, unplug it and check the different sources.

If it's still there, contact the store you bought it from and exchange it.

I remember reading on AVS that its a video board problem that usually happens very early in the TVs lifetime.

MyBlu-rayBrotherEd · 02-09-2008, 05:46 PM

I called Panasonic. Man, the lady there at customer service was rude! She did end up setting up an appointment for me to have a repairman come fix my TV. She said that they WILL NOT replace the TV no matter what, that it can be repaired. We all know that guarantee cannot be made. I contacted Vann's. They were much easier to deal with and gave me an extension on the return police so that if it cannot be repaired by the Panasonic representative that they will get me a replacement. Why are most people in customer service so rude these days? What ever happened to "the customer is always right?" What happened to standing behind your product? I think that Panasonic makes a desent product, but with customer service like that I'll think twice about buying from them again. The rep at Vann's said they have even had trouble dealing with Panasonic.

DetroitSportsFan · 02-09-2008, 08:28 PM

Quote:

Originally Posted by ed4246

Why are most people in customer service so rude these days? What ever happened to "the customer is always right?" What happened to standing behind your product?

It's just laziness.

The rep was probably surfing the web or taking a nap and got pissed that they actually had to work.

David Craig · 02-09-2008, 08:50 PM

I have the identical TV.

I love it. The problem you described does not happen on my set.

Must be a defect.

I have my color settings at Standard instead of Vivid.

MyBlu-rayBrotherEd · 02-09-2008, 09:54 PM

Ya. There is definitely something wrong with the left half of my screen. It looks like it's more pixilated, a lighter shade of color, the contrast isn't as sharp, and when turn on the bluray player, parts of the screen look like water between 2 panes of glass that are mashed together, like in science class, almost like there is a sparation somewhere in there. I can see it on the green "Preview" screens too. I'll have to wait until the 18th to see if they can repair it, if not Vann's said they will replace it for me. Eventually, I think the issue will be resolved...but rude people suck.

Cory108 · 02-09-2008, 10:21 PM

How long have you had this television?

MyBlu-rayBrotherEd · 02-09-2008, 11:42 PM

2 days

David Craig · 02-11-2008, 02:25 PM

Quote:

Originally Posted by ed4246

Ya. There is definitely something wrong with the left half of my screen. It looks like it's more pixilated, a lighter shade of color, the contrast isn't as sharp, and when turn on the bluray player, parts of the screen look like water between 2 panes of glass that are mashed together, like in science class, almost like there is a sparation somewhere in there. I can see it on the green "Preview" screens too. I'll have to wait until the 18th to see if they can repair it, if not Vann's said they will replace it for me. Eventually, I think the issue will be resolved...but rude people suck.

Sorry to hear about all the trouble. Even if the support has turned you off, you will definitely enjoy the set in the end.

Hang in there. My set is like heaven on earth. You will see once you get a repair or replacement.

Hope you get a replacement!

debo · 02-15-2008, 01:04 AM

i was just looking at either this or the samsung t5894w they are both priced the same at best buy did any of you guys compare the panasonic to this tv before buying?

MyBlu-rayBrotherEd · 02-15-2008, 04:25 AM

I didn't. According to CNET and Consumer Reports, the only better TV is the Pioneer.

TV repair man is coming tomorrow to fix the TV. He says the tech guys at Panasonic say "the half screen thing is usually one of two boards." Seems like I heard that somewhere before.

Thanks

MyBlu-rayBrotherEd · 02-15-2008, 09:06 PM

Repair man came, replaced one of the boards. I'll watch some movies tonight to see what's up, but for now it looks like it's fixed.

turboLAZER · 02-15-2008, 09:25 PM

Quote:

Originally Posted by ed4246

Repair man came, replaced one of the boards. I'll watch some movies tonight to see what's up, but for now it looks like it's fixed.

YAY!!!!!!

02-09-2008, 05:11 AM	#1
MyBlu-rayBrotherEd Blu-ray Samurai Member since:Jan 2008 Location:Billings, MT Home Theater Gallery:10 4K collection:132 Blu-ray collection:1057 DVD collection:1 Blu-ray reviews:13	Panasonic TH-58PZ750U question So, I finally got my dream TV, and midway through the second movie I noticed a vertical line down the screen where there was a noticable difference in the color level from one side of the screen the other. Has anyone else had this problem? Is it normal for the first part of the breakin period? What do you think?

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02-09-2008, 05:14 AM	#2
turboLAZER Active Member Member since:May 2007 Home Theater Gallery:9 Blu-ray collection:63	try unplugging the tv and plugging it back in

02-09-2008, 05:17 AM	#3
martinstraka8282 Expert Member Member since:Jul 2007 4K collection:401 Blu-ray collection:1466 DVD collection:1 Trading Score:1	It's not normal. try different sources, cables, etc. before panicking.

02-09-2008, 03:42 PM	#4
DetroitSportsFan Hot Deals Moderator Top contributor Member since:Aug 2007 Location:Michigan 4K collection:439 Blu-ray collection:2226 Trading Score:93	As the other posters said, unplug it and check the different sources. If it's still there, contact the store you bought it from and exchange it. I remember reading on AVS that its a video board problem that usually happens very early in the TVs lifetime.

02-09-2008, 05:46 PM	#5
MyBlu-rayBrotherEd Blu-ray Samurai Member since:Jan 2008 Location:Billings, MT Home Theater Gallery:10 4K collection:132 Blu-ray collection:1057 DVD collection:1 Blu-ray reviews:13	I called Panasonic. Man, the lady there at customer service was rude! She did end up setting up an appointment for me to have a repairman come fix my TV. She said that they WILL NOT replace the TV no matter what, that it can be repaired. We all know that guarantee cannot be made. I contacted Vann's. They were much easier to deal with and gave me an extension on the return police so that if it cannot be repaired by the Panasonic representative that they will get me a replacement. Why are most people in customer service so rude these days? What ever happened to "the customer is always right?" What happened to standing behind your product? I think that Panasonic makes a desent product, but with customer service like that I'll think twice about buying from them again. The rep at Vann's said they have even had trouble dealing with Panasonic.

02-09-2008, 08:50 PM	#7
David Craig Active Member Member since:Aug 2007 Location:Canada Blu-ray reviews: 5	I have the identical TV. I love it. The problem you described does not happen on my set. Must be a defect. I have my color settings at Standard instead of Vivid.

02-09-2008, 09:54 PM	#8
MyBlu-rayBrotherEd Blu-ray Samurai Member since:Jan 2008 Location:Billings, MT Home Theater Gallery:10 4K collection:132 Blu-ray collection:1057 DVD collection:1 Blu-ray reviews:13	Ya. There is definitely something wrong with the left half of my screen. It looks like it's more pixilated, a lighter shade of color, the contrast isn't as sharp, and when turn on the bluray player, parts of the screen look like water between 2 panes of glass that are mashed together, like in science class, almost like there is a sparation somewhere in there. I can see it on the green "Preview" screens too. I'll have to wait until the 18th to see if they can repair it, if not Vann's said they will replace it for me. Eventually, I think the issue will be resolved...but rude people suck.

02-09-2008, 10:21 PM	#9
Cory108 Active Member Member since:Dec 2007 Blu-ray collection:63 Blu-ray reviews:1 Trading Score:2	How long have you had this television?

02-09-2008, 11:42 PM	#10
MyBlu-rayBrotherEd Blu-ray Samurai Member since:Jan 2008 Location:Billings, MT Home Theater Gallery:10 4K collection:132 Blu-ray collection:1057 DVD collection:1 Blu-ray reviews:13	2 days

02-15-2008, 01:04 AM	#12
debo Member Member since:Jun 2007 Location:bartonville IL Trading Score:10	i was just looking at either this or the samsung t5894w they are both priced the same at best buy did any of you guys compare the panasonic to this tv before buying?

02-15-2008, 04:25 AM	#13
MyBlu-rayBrotherEd Blu-ray Samurai Member since:Jan 2008 Location:Billings, MT Home Theater Gallery:10 4K collection:132 Blu-ray collection:1057 DVD collection:1 Blu-ray reviews:13	I didn't. According to CNET and Consumer Reports, the only better TV is the Pioneer. TV repair man is coming tomorrow to fix the TV. He says the tech guys at Panasonic say "the half screen thing is usually one of two boards." Seems like I heard that somewhere before. Thanks

02-15-2008, 09:06 PM	#14
MyBlu-rayBrotherEd Blu-ray Samurai Member since:Jan 2008 Location:Billings, MT Home Theater Gallery:10 4K collection:132 Blu-ray collection:1057 DVD collection:1 Blu-ray reviews:13	Repair man came, replaced one of the boards. I'll watch some movies tonight to see what's up, but for now it looks like it's fixed.

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