Help needed with Direct Music on-line store.

[Paulo Elias]

Folks,

Last year I was seeking for an on-line store that could sell me a copy of the 5.1 SACD edition of Mike Oldfield's Tubullar Bells, and I found Music Direct.

I opened an account and placed an order to that effect on December 13th 2008. They back ordered the disc, time passed and nothing happened.

Then things started to become weird: I wrote them an e-mail. No answer, I waited for all the end-of-year festivities to end and wrote them another e-mail. No answer. So I wrote another e-mail asking them to cancel my order and close my account. No answer!

As you may have realized I don't live in the US, and I usually contact US on-line dealers by e-mail. It is the first time ever that I get no answer, except for the usual "auto" acknowledment that a message was received.

I would be pleased if anyone in this forum could tell me what is going on with Music Direct, if they are in trouble or something or if they always have this habit of acknowledging messages and not answering them.

By the way: my order still stands, and the disc is still on "backorder". As far as I know, the SACD Japanese version of this recording was discontinued, and the Virgin edition is difficult to get.

Any help is greatly appreciated. Thanks!