Paramount Customer Service is top notch. - Blu-ray Forum

alomar · 02-25-2009, 02:24 AM

Just thought I would share my experience for anyone who might have issues with a blu ray they own.

About two months ago I encountered a issue with my copy of Cloverfield. It played fine numerous times on my BD30, Then finally on my parents sammy 1400 so they could watch it. It ended up freezing in the same spot everytime, so I placed it back into my BD30 and it would say "Copyright Violation". Kinda ticked me off since I spent $25 bucks on it at the time.

Emailed Paramount about the issue, got a E-mail in return within 8 hours of sending my first one. Requested my Name, address, and UPC from the package and they would possibly send a new one in 4-6 weeks. Well today, less than two weeks from the first E-mail sent, I have a brand new one in hand.

I was amazed at how easy they made the process and how fast it was handled. Definately a thumbs up on the Customer Service!!!!

Sussudio · 02-25-2009, 02:28 AM

that is awesome, i'm intrigued about your problem though....copyright violation? was it a bootleg or something

rwl04 · 02-25-2009, 02:45 AM

Things like that want you to give your business to a company

cartman781 · 02-25-2009, 03:03 AM

Quote:

Originally Posted by Sussudio

that is awesome, i'm intrigued about your problem though....copyright violation? was it a bootleg or something

I have heard of this happening with bad disc before.

singhcr · 02-25-2009, 03:29 AM

That happened to me with my Iron Man BD rental.

jw · 02-25-2009, 03:37 AM

Quote:

Originally Posted by cartman781

I have heard of this happening with bad disc before.

Yea, plus it would be kinda hard to get a replacement for a bootleg........

Fox is the same way, you have to mail the defective movie to some shady address(its a name and a house address) and they mail a new copy via UPS

alomar · 02-25-2009, 11:02 PM

No mine was not bootleg. Thats what confused me the most. It was bought from best buy brand new. I thought it was interesting also, that they did not request the defective disc back either. Just sent the new one and nothing in return. But definately makes me happy with them, and to know that if I have any issues with them that they will rectify it quickly.

bageleaterkkjji · 02-25-2009, 11:07 PM

i pictured the next word in the title being crap because usually people complain lol

unjichan · 02-26-2009, 12:50 PM

Well it was awesome

PepeGameblouse · 02-26-2009, 06:17 PM

usually they want the defective product so that you can destroy it. kind of strange.

02-25-2009, 02:24 AM	#1
alomar Active Member Member since:Apr 2008	Paramount Customer Service is top notch. Just thought I would share my experience for anyone who might have issues with a blu ray they own. About two months ago I encountered a issue with my copy of Cloverfield. It played fine numerous times on my BD30, Then finally on my parents sammy 1400 so they could watch it. It ended up freezing in the same spot everytime, so I placed it back into my BD30 and it would say "Copyright Violation". Kinda ticked me off since I spent $25 bucks on it at the time. Emailed Paramount about the issue, got a E-mail in return within 8 hours of sending my first one. Requested my Name, address, and UPC from the package and they would possibly send a new one in 4-6 weeks. Well today, less than two weeks from the first E-mail sent, I have a brand new one in hand. I was amazed at how easy they made the process and how fast it was handled. Definately a thumbs up on the Customer Service!!!!

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02-25-2009, 02:28 AM	#2
Sussudio Blu-ray Champion Member since:Sep 2008 Blu-ray collection:1 Blu-ray reviews:1 Trading Score:11	that is awesome, i'm intrigued about your problem though....copyright violation? was it a bootleg or something

02-25-2009, 02:45 AM	#3
rwl04 Active Member Member since:Jan 2008 Location:Seminole Nation Blu-ray collection:198 Trading Score:2	Things like that want you to give your business to a company

02-25-2009, 03:29 AM	#5
singhcr Blu-ray Samurai Member since:Sep 2008 Location:Apple Valley, MN Home Theater Gallery:11 4K collection:4 Blu-ray collection:26 Blu-ray reviews:4 Trading Score:42	That happened to me with my Iron Man BD rental.

02-25-2009, 11:02 PM	#7
alomar Active Member Member since:Apr 2008	No mine was not bootleg. Thats what confused me the most. It was bought from best buy brand new. I thought it was interesting also, that they did not request the defective disc back either. Just sent the new one and nothing in return. But definately makes me happy with them, and to know that if I have any issues with them that they will rectify it quickly.

02-25-2009, 11:07 PM	#8
bageleaterkkjji Blu-ray Ninja Top contributor Member since:Sep 2007 Location:in the garbage 4K collection:59 Blu-ray collection:322 Blu-ray reviews:3 Trading Score:4	i pictured the next word in the title being crap because usually people complain lol

02-26-2009, 12:50 PM	#9
unjichan Senior Member Top contributor Member since:Apr 2008 Location:Bangkok, Thailand 4K collection:452 Blu-ray collection:2464 Blu-ray reviews:1	Well it was awesome

02-26-2009, 06:17 PM	#10
PepeGameblouse Active Member Member since:May 2008 Location:Pennsylvania Blu-ray collection:277 Blu-ray reviews:2	usually they want the defective product so that you can destroy it. kind of strange.

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