Samsung Fun, or not...

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So this might be beating a dead horse but I thought some people would find this interesting. In February 2008 I bought a Samsung BD P1400. It never worked correctly. After a few software updates and a few calls to Samsung technical support over next few months the player finally failed totally in August.

Now anyone that owns a Samsung player knows the labor warranty expires after 3 months (parts 1 year). They wouldn't fix it. At the time they informed me I had to personally take it to a local authorized Samsung repair facility. Well, I decided after paying $389.00 on it initially, I wasn't willing to put another $200 into repairs.

Well, In November 2008 the Samsung BD P1500 went on sale at Wal-Mart for $199.00. I decided rather then fork out $200 to fix the 1400, I'd get the slightly better model instead. The 1500 failed on February 23, 2009 (within the Warranty date).

I contacted Samsung they asked me to ship both players to them and said they would work something out with me on the repairs.

What they worked out for me was fixing the 1500 warranty-able one for free and a $85 charge for the 1400. I asked them if they could help me out on the repair bill for the 1400 since, within the year, not only did I buy the two players but a Samsung 52" inch television also. Thats some product loyalty right there :-/

They told me on 3 separate occassions they would call me back on the outcome but each time a couple weeks went by with no call. Finally, I demanded to talk to a supervisor. After a 1 hour hold time, a woman answered my call and agreed to fix the 1400 for $60 flat. I begrudgingly agreed, they took my credit card number....then charged me the full $85 a week later!

At this time, they won't return my calls OR refund me the $25 difference after acknowledging and admitting their misquote documented in their notes (Apparently the repair facility they WERE using had changed as did their repair rate during this time).The players ended up being unrepairable and they sent me (2) 1500's as a replacement. This ordeal took almost 9 months now.

So here I am, with 2 probably refurbished players. One of which I really don't need. $674.00 poorer. And a sour taste in my mouth for Samsung.

With my luck, these new 1500's will fail juuuuuust after the manufacturer's warranty date....*crosses fingers and prays*