Sad day. - Blu-ray Forum

Iceman_II · 01-07-2009, 02:07 AM

Its a sad, sad day.

I just completed the online RMA form to send my PS3 in for service/replacement

I have had it for just over two years, so I figure I really can't complain... well, at least not complain TOO much.

I have never had any problems with the Blu-ray playback, but with games it has had difficulties for a while. Some demo's would never load (tiger woods golf) but there were no other issues.

When the demo for mirrors edge came out, it started to develop a "flickering" of some parts of the picture, large portions which were obviously drawn as a polygon would all of a sudden turn black, then would get painted again.

Tonight, I started seeing that flickering on other games, and she has developed a definite shift to the color green.

I have a question for anyone who has sent in their PS3 for service. I completely expect that they WON'T fix and return the one I send, they ship out a replacement, and fix mine to send to someone else. That said, will they send me the same model back again? I have an original backwards compatible 60gb, and would kind of like to stick with that model if you know what I mean.

Marine Mike · 01-07-2009, 02:21 AM

Are you sure its not your TV? My parent's old TV did that in its later years.

Iceman_II · 01-07-2009, 02:46 AM

Yep, sure its not the TV... its only 11 months old.... and the flickering polygons in game play DEFINITELY tell me something is wrong. But thanks for the suggestion. On the upside, with shipping and tax, it will only cost $160 to get it repaired. Less than even a cheap player, and less by far than a new PS3

Marine Mike · 01-07-2009, 02:54 AM

Quote:

Originally Posted by Iceman_II

Yep, sure its not the TV... its only 11 months old.... and the flickering polygons in game play DEFINITELY tell me something is wrong. But thanks for the suggestion. On the upside, with shipping and tax, it will only cost $160 to get it repaired. Less than even a cheap player, and less by far than a new PS3

Well good luck with that man. I've never heard of a PS3 with that issue before. I'm sure that customer support was just as surprised as you were with this issue.

At least they will be replacing it with another 60GB model? I've heard horror stories, but typically they are warned first before they send in their PS3 that they aren't getting the same model back.

Uniquely · 01-07-2009, 02:56 AM

Quote:

Originally Posted by Marine Mike

Well good luck with that man. I've never heard of a PS3 with that issue before. I'm sure that customer support was just as surprised as you were with this issue.

At least they will be replacing it with another 60GB model? I've heard horror stories, but typically they are warned first before they send in their PS3 that they aren't getting the same model back.

I thought they had to send the same model back? I'd be mad as sin if I sent in a 60gig with BC, memory card, etc... and got a stripped down version back.

Marine Mike · 01-07-2009, 03:01 AM

Quote:

Originally Posted by robinandtami

I thought they had to send the same model back? I'd be mad as sin if I sent in a 60gig with BC, memory card, etc... and got a stripped down version back.

I've heard people on here get told from Sony that they currently didn't have any of the model in question in stock so they sent out a 'Brand New' (

) one instead.

EDIT: Its actually one of the biggest reasons why I would never send my PS3 in for service to Sony if I can fix the issue myself.

FIDDYPOP · 01-07-2009, 03:04 AM

I sent my Ps3 for service, and I beleive that I was sent back the same system.

X-Ninja · 01-07-2009, 03:08 AM

Quote:

Originally Posted by FIDDYPOP

I sent my Ps3 for service, and I beleive that I was sent back the same system.

Same here. ...sort of, well, mine was kind of literally broken. As in, physically, so i obviously didn't get my exact same 60 gig launch unit back. However, they DID send me a 60GB model with backwards compatibility.

And yes, that was after they had been discontinued for whatever stupid idiotic reason.

becomingwater · 01-07-2009, 04:07 AM

Quote:

Originally Posted by Iceman_II

Yep, sure its not the TV... its only 11 months old.... and the flickering polygons in game play DEFINITELY tell me something is wrong. But thanks for the suggestion. On the upside, with shipping and tax, it will only cost $160 to get it repaired. Less than even a cheap player, and less by far than a new PS3

I have an original PS3 and mine did the same thing and found out it was an HDMI cable..no problems since. Good luck though

melocubs · 01-07-2009, 09:04 AM

this happenned to me exactly a year ago i sent my ps3 for repair i was heartbroken

but my new one hasnt broken down ever since

Maximus · 01-07-2009, 01:07 PM

Quote:

Originally Posted by robinandtami

I thought they had to send the same model back? I'd be mad as sin if I sent in a 60gig with BC, memory card, etc... and got a stripped down version back.

No, they can send out a non-b/c model, but you don't have to accept it. Also you can ask for a refund of $200...

mikejet · 01-07-2009, 01:11 PM

Quote:

Originally Posted by Iceman_II

Yep, sure its not the TV... its only 11 months old.... and the flickering polygons in game play DEFINITELY tell me something is wrong. But thanks for the suggestion. On the upside, with shipping and tax, it will only cost $160 to get it repaired. Less than even a cheap player, and less by far than a new PS3

You didn't buy an extended warranty from where you bought it? Those come in handy to prevent things like this.

FIDDYPOP · 01-07-2009, 01:28 PM

Quote:

Originally Posted by melocubs

this happenned to me exactly a year ago i sent my ps3 for repair i was heartbroken

but my new one hasnt broken down ever since

Lets go Cubbies! Man, you can never get used to heartache. I hate the term lovable loosers.

Tig Ol Bitties 08 · 01-07-2009, 04:01 PM

Dude, heart goes out to you truly. I have an original also that has been around since the first week of launch and I'm kind of thinking and waiting for the same thing to happen. Maybe Ill get lucky.

Hey Iceman you never heard of the MMA tracker have you?:

xanderville · 01-07-2009, 05:39 PM

When I sent my 60gb PS3 in this last summer, the customer rep told me they keep an X amount of new 60gb PS3 in their inventory to replace ones that have gone out. Sure enough they sent me a brand new one that still had all plastic film on it.

bilbravo · 01-07-2009, 05:48 PM

I had to send my 60gb back, and got a 60gb back. Not the same unit, but it was definitely nice knowing I got the same BC back.

Milksnake · 01-07-2009, 05:48 PM

Does anybody know if you can send your PS3 back without the hard drive? I have pictures of my son that I can't afford to lose.

Marine Mike · 01-07-2009, 05:59 PM

Quote:

Originally Posted by Milksnake

Does anybody know if you can send your PS3 back without the hard drive? I have pictures of my son that I can't afford to lose.

Thats a question to ask Sony actually as it depends on the circumstance of you sending in your PS3.

Also, just plug in a USB drive and copy it to it.

the photo and select Copy and then USB drive.

dk3dknight · 01-07-2009, 06:16 PM

Wow that sounds like what my video card did before it died... for my computer..

chnandler_bong · 01-07-2009, 07:38 PM

Quote:

Originally Posted by Milksnake

Does anybody know if you can send your PS3 back without the hard drive? I have pictures of my son that I can't afford to lose.

I think they will complain about it if you don't include it, so I would definitely back them all up to a USB drive. In fact, I would back up the whole PS3 HDD and wipe it clean so that in case you don't get the same PS3 or HDD back you can rest assured that the pictures and anything else you have on it aren't floating around somewhere else in the world.

01-07-2009, 02:07 AM	#1
Iceman_II Expert Member Member since:Jan 2007 Location:Ft. Worth Home Theater Gallery:2 Blu-ray collection:308 Blu-ray reviews: 4	Sad day. Its a sad, sad day. I just completed the online RMA form to send my PS3 in for service/replacement I have had it for just over two years, so I figure I really can't complain... well, at least not complain TOO much. I have never had any problems with the Blu-ray playback, but with games it has had difficulties for a while. Some demo's would never load (tiger woods golf) but there were no other issues. When the demo for mirrors edge came out, it started to develop a "flickering" of some parts of the picture, large portions which were obviously drawn as a polygon would all of a sudden turn black, then would get painted again. Tonight, I started seeing that flickering on other games, and she has developed a definite shift to the color green. I have a question for anyone who has sent in their PS3 for service. I completely expect that they WON'T fix and return the one I send, they ship out a replacement, and fix mine to send to someone else. That said, will they send me the same model back again? I have an original backwards compatible 60gb, and would kind of like to stick with that model if you know what I mean.

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01-07-2009, 02:21 AM	#2
Marine Mike The Busey Member since:Apr 2008 Location:Ohio Home Theater Gallery:10 Blu-ray collection:120 Blu-ray reviews:4 Trading Score:4	Are you sure its not your TV? My parent's old TV did that in its later years.

01-07-2009, 02:46 AM	#3
Iceman_II Expert Member Member since:Jan 2007 Location:Ft. Worth Home Theater Gallery:2 Blu-ray collection:308 Blu-ray reviews: 4	Yep, sure its not the TV... its only 11 months old.... and the flickering polygons in game play DEFINITELY tell me something is wrong. But thanks for the suggestion. On the upside, with shipping and tax, it will only cost $160 to get it repaired. Less than even a cheap player, and less by far than a new PS3

01-07-2009, 03:04 AM	#7
FIDDYPOP Expert Member Member since:Jan 2008 Location:Chi-Town Home Theater Gallery:8 Blu-ray collection:444 Blu-ray reviews:1	I sent my Ps3 for service, and I beleive that I was sent back the same system.

01-07-2009, 09:04 AM	#10
melocubs Active Member Member since:Nov 2008 Location:Chicago,IL Blu-ray collection:11	this happenned to me exactly a year ago i sent my ps3 for repair i was heartbroken but my new one hasnt broken down ever since

01-07-2009, 04:01 PM	#14
Tig Ol Bitties 08 Member Member since:Oct 2008 Location:California	Dude, heart goes out to you truly. I have an original also that has been around since the first week of launch and I'm kind of thinking and waiting for the same thing to happen. Maybe Ill get lucky. Hey Iceman you never heard of the MMA tracker have you?:

01-07-2009, 05:39 PM	#15
xanderville Senior Member Member since:Nov 2007 Location:ewwwwtahhhh Blu-ray collection:595 Digital collection:158 iTunes collection:275 Trading Score:372	When I sent my 60gb PS3 in this last summer, the customer rep told me they keep an X amount of new 60gb PS3 in their inventory to replace ones that have gone out. Sure enough they sent me a brand new one that still had all plastic film on it.

01-07-2009, 05:48 PM	#16
bilbravo Expert Member Member since:Oct 2007 Location:MD, USA Blu-ray collection:28	I had to send my 60gb back, and got a 60gb back. Not the same unit, but it was definitely nice knowing I got the same BC back.

01-07-2009, 05:48 PM	#17
Milksnake Member Member since:Feb 2008	Does anybody know if you can send your PS3 back without the hard drive? I have pictures of my son that I can't afford to lose.

01-07-2009, 06:16 PM	#19
dk3dknight Blu-ray Ninja Member since:May 2007 Location:Arlington, Texas PSNetwork: dk3dknight PostCount: 0001 Blu-ray collection:44 Blu-ray reviews: 2	Wow that sounds like what my video card did before it died... for my computer..

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