stuck pixel on my new sammy850 - Blu-ray Forum

definitivejx · 03-01-2009, 08:53 PM

its only been 1 month and i have a white dot on the top right corner of my LCD is there a way to fix this problem or am i stuck with this.. i mean you will only see it if you look for it but knowing its there.. i always look for it while im watching a movie and its irritating..

Big N' Tasty · 03-01-2009, 09:21 PM

Risky but I have in the past have pushed on them and they have gone away. I guess I un stuck them.

crackinhedz · 03-01-2009, 09:37 PM

connect your PC to the LCD, and run JScreenFix: "Launch JScreenFix"

...not guaranteed to work, but that's what its designed for.

Sussudio · 03-01-2009, 09:43 PM

Quote:

Originally Posted by Big N' Tasty

Risky but I have in the past have pushed on them and they have gone away. I guess I un stuck them.

ive fixed a few stuck pixels by taking a micro fiber cloth, carefully placing it over the area of the stuck pixel, and very gently pushing down with the eraser end of a pencil.

Quote:

Originally Posted by crackinhedz

connect your PC to the LCD, and run JScreenFix: "Launch JScreenFix"

...not guaranteed to work, but that's what its designed for.

i can vouch for this program. it fixed one pixel, didn't do anything for another. definitely worth a shot.

CRMA · 03-01-2009, 10:23 PM

It should have a 2 year warranty too. Has that expired? If all else fails see what Samsung will do. I have heard good and bad about their CSRs. I havent had any trouble with them personally.

dadkins · 03-02-2009, 12:15 AM

Computer to HDTV...

UDPix - Undead Pixel 2.2
http://udpix.free.fr/

Might convince it to start working.

Sonny · 03-02-2009, 12:26 AM

If none of those tricks work for you(I hope they do) , has it been 30 days for sure ? Where did you buy it from? Best Buy gives You 30 days , silver 45 days & so on so you could still trade it out if this is the case?

definitivejx · 03-02-2009, 03:09 AM

Quote:

Originally Posted by Sonny

If none of those tricks work for you(I hope they do) , has it been 30 days for sure ? Where did you buy it from? Best Buy gives You 30 days , silver 45 days & so on so you could still trade it out if this is the case?

thanks for the help guys.. its past the amazon 30 day return window but i called them and told me to call samsung so i did that and they said the one year manufacter warranty does not cover amazon purchases

Themoth · 03-02-2009, 03:17 AM

any program for mac's?

definitivejx · 03-02-2009, 03:22 AM

Quote:

Originally Posted by crackinhedz

connect your PC to the LCD, and run JScreenFix: "Launch JScreenFix"

...not guaranteed to work, but that's what its designed for.

would it be the same if i got on the internet on the playstation 3 and open the program?

Underworld54 · 03-02-2009, 12:54 PM

Quote:

Originally Posted by definitivejx

thanks for the help guys.. its past the amazon 30 day return window but i called them and told me to call samsung so i did that and they said the one year manufacter warranty does not cover amazon purchases

I just took the time to check for you on this and Amazon is indeed an authorized internet dealer for Samsung. Doesn't this mean they have to stand behind their warranty? I'd call back and talk with someone else.

CRMA · 03-02-2009, 01:55 PM

Quote:

Originally Posted by Underworld54

I just took the time to check for you on this and Amazon is indeed an authorized internet dealer for Samsung. Doesn't this mean they have to stand behind their warranty? I'd call back and talk with someone else.

I would like to hear the outcome of this answer

Sussudio · 03-02-2009, 02:23 PM

Quote:

Originally Posted by definitivejx

thanks for the help guys.. its past the amazon 30 day return window but i called them and told me to call samsung so i did that and they said the one year manufacter warranty does not cover amazon purchases

that's completely ridiculous, definitely call back

Bluubyu · 03-02-2009, 03:16 PM

boy if thats the case Amazon probably won't be selling many Sammy's in the future.

Sonny · 03-02-2009, 03:23 PM

Quote:

Originally Posted by definitivejx

thanks for the help guys.. its past the amazon 30 day return window but i called them and told me to call samsung so i did that and they said the one year manufacter warranty does not cover amazon purchases

You have to be kidding ME!!! Samsung F-ing sucks! This is why I would not touch a Sammy product with a 10' pole. Damn this pisses me off, this OP has had the very nice very pricy HDTV for a little over a month a Sammy won't fix it! I had nothing bad to say about Samsung in this thread till I got this info!

This is why people who have been burned by Samsung try to stir people in other directions...Call Samsung back & demand that the fix the TV!

chasswen · 03-02-2009, 03:44 PM

contact amazon also i am sure they will give samsung a ear full also.
i had trouble getting the 1200 serviced by those idiots also.
also if you used a credit card contact them also they may be able to yell abit also.
samsung is beginning to sound like blue crap aka blue cross blue shield.
grrrrrr

raw nerve · 03-02-2009, 05:31 PM

I don't think they fix dead pixals inless there X amount in a small section of the tv. I could be wrong.

Sussudio · 03-02-2009, 06:52 PM

Quote:

Originally Posted by raw nerve

I don't think there fix dead pixals inless there X amount in a small section of the tv. I could be wrong.

that is 100% correct...they might be lenient though since he just bought the tv...

Underworld54 · 03-05-2009, 02:15 AM

Are you gonna update us on your progress regarding the return? We gave you advice, the least you could do is update us. It may help Samsung owners in the future when it comes to dealing with these sorts of issues.

FreddieFerric · 03-05-2009, 03:09 AM

Quote:

Originally Posted by raw nerve

I don't think they fix dead pixals inless there X amount in a small section of the tv. I could be wrong.

You're right. One or two dead or stuck pixels is not a defect in their eyes. I believe my sammy manual even says so. My first sammy had a blue line across the top. About 100 dead pixels in a line. I brought it back to Sam's after 3 months and they exhanged it with no questions asked.

I don't think I could bring myself to ordering a big ticket item like a tv from any internet site. Good luck dude.

03-01-2009, 08:53 PM	#1
definitivejx Senior Member Member since:Dec 2007 Location:California Home Theater Gallery:15 Blu-ray collection:665 Blu-ray reviews:7 Trading Score:48	stuck pixel on my new sammy850 its only been 1 month and i have a white dot on the top right corner of my LCD is there a way to fix this problem or am i stuck with this.. i mean you will only see it if you look for it but knowing its there.. i always look for it while im watching a movie and its irritating..

03-02-2009, 05:31 PM	#17
raw nerve Member Member since:Sep 2008 Location:Bayonne NJ Home Theater Gallery:4	I don't think they fix dead pixals inless there X amount in a small section of the tv. I could be wrong. Last edited by raw nerve; 03-02-2009 at 07:41 PM.

Similar Threads
thread	Forum	Thread Starter	Replies	Last Post
Help, stuck pixel on my Plasma TV!	Plasma TVs	fronk777	13	03-30-2010 06:40 PM
Bright stuck pixel???	LCD TVs	Underworld54	3	10-24-2009 11:52 PM
Stuck/dead pixel?	Plasma TVs	Go Blue	27	04-24-2008 07:40 AM
Stuck pixel on Panny 32LX70	Display Theory and Discussion	Vamp	1	03-01-2008 11:14 AM
Stuck Pixel! Help Please.	Blu-ray Technology and Future Technology	Leopold BUTTERS	13	12-29-2007 01:37 AM

03-01-2009, 09:21 PM	#2
Big N' Tasty Senior Member Member since:Sep 2007 Location:FL USA Blu-ray collection:1861 Trading Score:117	Risky but I have in the past have pushed on them and they have gone away. I guess I un stuck them.

03-01-2009, 09:37 PM	#3
crackinhedz Super Moderator Member since:Feb 2007 Home Theater Gallery:10 Blu-ray reviews:8 Trading Score:19	connect your PC to the LCD, and run JScreenFix: "Launch JScreenFix" ...not guaranteed to work, but that's what its designed for.

03-01-2009, 10:23 PM	#5
CRMA Expert Member Top contributor Member since:Jan 2008 Home Theater Gallery:22 Blu-ray collection:156 Blu-ray reviews: 46 Trading Score:1	It should have a 2 year warranty too. Has that expired? If all else fails see what Samsung will do. I have heard good and bad about their CSRs. I havent had any trouble with them personally.

03-02-2009, 12:15 AM	#6
dadkins Blu-ray Samurai Member since:Jan 2007 Location:Hercules, CA Blu-ray collection:35 Blu-ray reviews:2	Computer to HDTV... UDPix - Undead Pixel 2.2 http://udpix.free.fr/ Might convince it to start working.

03-02-2009, 12:26 AM	#7
Sonny Blu-ray Ninja Member since:Aug 2007 Home Theater Gallery:8 Blu-ray reviews:6 Trading Score:1	If none of those tricks work for you(I hope they do) , has it been 30 days for sure ? Where did you buy it from? Best Buy gives You 30 days , silver 45 days & so on so you could still trade it out if this is the case?

03-02-2009, 03:17 AM	#9
Themoth Active Member Top ranked HT gallery Member since:May 2008 Location:Chicago Home Theater Gallery:23 Blu-ray collection:6	any program for mac's?

03-02-2009, 03:16 PM	#14
Bluubyu Active Member Member since:Apr 2008 Location:Scottsdale, Arizona Home Theater Gallery:3 4K collection:7 Blu-ray collection:208	boy if thats the case Amazon probably won't be selling many Sammy's in the future.

03-02-2009, 03:44 PM	#16
chasswen Active Member Member since:Jun 2007 Blu-ray collection:275 Blu-ray reviews:2	contact amazon also i am sure they will give samsung a ear full also. i had trouble getting the 1200 serviced by those idiots also. also if you used a credit card contact them also they may be able to yell abit also. samsung is beginning to sound like blue crap aka blue cross blue shield. grrrrrr

03-05-2009, 02:15 AM	#19
Underworld54 Blu-ray Count Member since:Dec 2008 Location:Albany NY Blu-ray collection:163 Blu-ray reviews:4 Trading Score:15	Are you gonna update us on your progress regarding the return? We gave you advice, the least you could do is update us. It may help Samsung owners in the future when it comes to dealing with these sorts of issues.

Best Blu-ray Movie Deals