Rant against Onkyo

[Sylin]

Originally Posted by Nooff

Sorry but after reading all of the comments I still don't think you can blame Onkyo for all this. They offer you a solution, so I'd say take it or leave it. Most brands don't even bother finding a solution for this, Onkyo does, so it's up to you if you wanna do it or not.

You should also consider it to be your own fault, since you purchased this Receiver and no one made you buy one. It's your decission and yours alone.

Dangerously close to a threadcrap, don'tcha think?

The fact of the matter is that I, and anyone else affected by this issue, CAN blame Onkyo because they marketed the product as having 1080p passthrough. You're absolutely right that no one forced me to buy it, but that's immaterial--Onkyo's product has not delivered on its advertised claims.

The problem, according to Onkyo's own reps, is a faulty chip on the circuit board that has trouble handshaking with certain devices.

Per US consumer law, they are obligated to fix it, or be liable for false advertising claims and/or potential class action. Don't mistake their own policy adherence with generosity.

And again, the crux of my issue is not their level of cooperation, but with their LACK of customer service. There is absolutely no excuse to spend over 2.5 hrs on hold waiting to talk to a rep with ANY consumer electronics company.

To address others who reference Onkyo's reviews recommending the 804 to PS3 owners, thanks for that link. However, the review doesn't make mention if the buyer even had 1080p support... he might have been using a 720p display.

My 804 works just fine in SD, and in 480p, 720p, and 1080i. But if you select 1080p in the PS3 settings, the display flickers repeatedly. This is only if the HDMI cable is routed through the receiver. If I run it directly to the TV, no such problem. But... no good audio.