Rant against Onkyo

[Nooff]

Sorry but after reading all of the comments I still don't think you can blame Onkyo for all this. They offer you a solution, so I'd say take it or leave it. Most brands don't even bother finding a solution for this, Onkyo does, so it's up to you if you wanna do it or not.

You should also consider it to be your own fault, since you purchased this Receiver and no one made you buy one. It's your decission and yours alone.

[Sylin]

Originally Posted by Nooff

Sorry but after reading all of the comments I still don't think you can blame Onkyo for all this. They offer you a solution, so I'd say take it or leave it. Most brands don't even bother finding a solution for this, Onkyo does, so it's up to you if you wanna do it or not.

You should also consider it to be your own fault, since you purchased this Receiver and no one made you buy one. It's your decission and yours alone.

Dangerously close to a threadcrap, don'tcha think?

The fact of the matter is that I, and anyone else affected by this issue, CAN blame Onkyo because they marketed the product as having 1080p passthrough. You're absolutely right that no one forced me to buy it, but that's immaterial--Onkyo's product has not delivered on its advertised claims.

The problem, according to Onkyo's own reps, is a faulty chip on the circuit board that has trouble handshaking with certain devices.

Per US consumer law, they are obligated to fix it, or be liable for false advertising claims and/or potential class action. Don't mistake their own policy adherence with generosity.

And again, the crux of my issue is not their level of cooperation, but with their LACK of customer service. There is absolutely no excuse to spend over 2.5 hrs on hold waiting to talk to a rep with ANY consumer electronics company.

To address others who reference Onkyo's reviews recommending the 804 to PS3 owners, thanks for that link. However, the review doesn't make mention if the buyer even had 1080p support... he might have been using a 720p display.

My 804 works just fine in SD, and in 480p, 720p, and 1080i. But if you select 1080p in the PS3 settings, the display flickers repeatedly. This is only if the HDMI cable is routed through the receiver. If I run it directly to the TV, no such problem. But... no good audio.

[Nooff]

Originally Posted by ikcizokm

Dangerously close to a threadcrap, don'tcha think?

The fact of the matter is that I, and anyone else affected by this issue, CAN blame Onkyo because they marketed the product as having 1080p
passthrough. You're absolutely right that no one forced me to buy it, but that's immaterial--Onkyo's product has not delivered on its advertised claims.

It does have 1080p passthrough, you said so yourself when connected to a S300 BD player. Therefore Onkyo DOES deliver on it's advertised claim. That the Onkyo doesn't allow 1080p passthrough with the PS3 is a whole different thing. You're accusing them of false advertising when that clearly isn't so.

The problem, according to Onkyo's own reps, is a faulty chip on the circuit board that has trouble handshaking with certain devices.

See, that's what I'm talking about, it has nothing to do with false advertising

Per US consumer law, they are obligated to fix it, or be liable for false advertising claims and/or potential class action. Don't mistake their own policy adherence with generosity.

They're offering you a fix for this issue, I don't see the point you're trying to make.

And again, the crux of my issue is not their level of cooperation, but with their LACK of customer service. There is absolutely no excuse to spend over 2.5 hrs on hold waiting to talk to a rep with ANY consumer electronics company.

Of course, absolutely right about that, no question!

My 804 works just fine in SD, and in 480p, 720p, and 1080i. But if you select 1080p in the PS3 settings, the display flickers repeatedly. This is only if the HDMI cable is routed through the receiver. If I run it directly to the TV, no such problem. But... no good audio.

Well if the 804 is such a good Receiver I don't see why you wouldn't wanna upgrade it except for being without the unit "up to 7 weeks"

I'm not trying to start a flame here, let's make that clear

[Sylin]

Originally Posted by Nooff

It does have 1080p passthrough, you said so yourself when connected to a S300 BD player. Therefore Onkyo DOES deliver on it's advertised claim. That the Onkyo doesn't allow 1080p passthrough with the PS3 is a whole different thing. You're accusing them of false advertising when that clearly isn't so.

No, it doesn't--the feature is flawed and gimped so it's not fair to say it has a feature when that feature does not work as advertised.

If you bought a performance car that only ran half the time or only ran on Mondays, would you be so ignorant as to say the vehicle "delivered on its advertised claims", just because it worked SOMETIMES?

This isn't me making up some random FUD... it's Onkyo admitting their product is faulty. They just have a piss-poor way of addressing it with their customers. IMHO, the correct response would be a more expedited response or an advanced exchange available. Hell, I'd settle for them to let my local authorized Onkyo service center to fix it, but they won't--they demand you send it off to NY in a crap shoot timeframe.

And again, you really need to spend more time reading carefully before shooting off at the mouth. I didn't accuse Onkyo of false advertising. I said if they didn't offer to fix the problem, then they could be liable for false advertising claims, which is 100% accurate.

Before you go pissing in other people's threads, go read up on US Consumer Rights, Warranty Law, and False Advertising and stop gushing on Onkyo with rose-tinted fanboy glasses. They ARE capable of mistakes, as is evident from this issue.

For the record, it's not just the 804 that's fubar. This issue affects the TX-SR674, TX-SR804 and the DTR-7.7.

[MaleManGuy]

Originally Posted by ikcizokm

I love Onkyo receivers. I've had 3 myself over the last 10 years, have bought 2 as gifts for friends, and never hesitate to recommend them.

Until now.

Last June I bought a TX-SR804 and enjoyed having my Sony S300 Blu player hooked up to it. And it worked great, and still does, with one annoying flaw: it does not support 1080p passthrough from a PS3--just 1080i. I discovered this after buying a PS3 in January.

Now, Onkyo has been aware of this problem for some time. And due to consumer outcry, and their own warranty, they offer to fix this for free for all 804 owners who contact them with a concern.

The PROBLEM is that they want me to pay for shipping to a repair facility in New York. Said repair facility has told me it can take anywhere from 7 days to 7 weeks to get my receiver back.

Considering that my entire living room setup is run through the 804 (TiVo/cable, PS3, Blu-ray, etc.), this presents a daunting challenge and a supreme inconvenience to our family of 5.

Yes, I know I'm b*tching out loud, but this is ridiculous. I e-mail Onkyo support and asked if I could possibly have them send me a refurbished 804 on advanced exchange, or allow me to trade in my (what I consider) defective unit with them--anything to prevent being without our HT cornerstone for a month. The rep who responded gave me a canned response to call their toll-free support number. I've done this 3 times now over the last 10 days, and have waited on hold for over 45 minutes each time, without ever reaching a human being.

For these reasons, I'm seriously considering abandoning the 804 altogether and getting either a Denon or the new Pioneer Elite this June. It just rubs me the wrong way that a company is aware of a flaw in their product, but won't help customers expedite the servicing. For God's sake... it was a $1000 product, not some cheap $199 Sherwood. Am I expecting too much? Anyone else have issues with their customer service being non-existent?

Maybe if you can arrange to pay expedited shipping in both directions you'd have it quicker? Personally myself... i'd get a new receiver ;-)

[Sylin]

Originally Posted by MaleManGuy

Maybe if you can arrange to pay expedited shipping in both directions you'd have it quicker? Personally myself... i'd get a new receiver ;-)

Already trying. My 804 is up on Craigslist.

[desmond]

Originally Posted by dobyblue

I gotta say, if I waited three times that long and never spoke to a human, I'd be done with Onkyo products and would definitely move onto a Yamaha, Pioneer or Denon model for my next receiver.

Nothing pisses me off more about a company than brutal customer service when it comes to the phone.

so true. ebay the damn thing and be done with them. no use wasting your time/money on company that won't bother with proper customer support.

[Nooff]

Originally Posted by ikcizokm

No, it doesn't--the feature is flawed and gimped so it's not fair to say it has a feature when that feature does not work as advertised.

Is it me or did you post...

1.) The Onkyo 804 DOES indeed say it supports 1080p passthrough, and it DOES. Just not with a PS3 (and a few other devices, according to Onkyo). It did 1080p passthrough with my Sony S300 just fine.

you DID say it worked fine with your S300

I didn't accuse Onkyo of false advertising. I said if they didn't offer to fix the problem, then they could be liable for false advertising claims, which is 100% accurate.

So what's this then?

Onkyo's product has not delivered on its advertised claims.

I guess it did with your S300, just not with the PS3.

This isn't me making up some random FUD... it's Onkyo admitting their product is faulty. They just have a piss-poor way of addressing it with their customers. IMHO, the correct response would be a more expedited response or an advanced exchange available. Hell, I'd settle for them to let my local authorized Onkyo service center to fix it, but they won't--they demand you send it off to NY in a crap shoot timeframe.

I never said you did, that's you talking.

And again, you really need to spend more time reading carefully before shooting off at the mouth.

I think you need to spend more time reading your own posts before accusing other people they need to spend more time reading and maybe you just need to chill!