Question regarding retail return policy - Blu-ray Forum

jedisinclair · 07-08-2007, 01:57 PM

Anyone work retail or understand the "ins and outs", I have a question. I have a friend who bought a PS3 about 3 weeks ago. I talked him into it for the obvious Blu-ray abilities along with the fact that he wanted a new game system for his new hdtv. Anyway, he went on vacation and has NOT opened his PS3 yet. I told him to wait to open it because of the upcoming price drop and 5 free movie promotion. My question is this: if he takes his PS3 back to the store (I think he bought it at Game Stop)... with the receipt on July 12th and asks for a refund, would he get it? I mean, if the price drops on the 12th (he will turn around and buy one for $499, maybe from the same store) can they say "no" because it's cheaper? Or do they have to honor the fact that it's less than 30 days, he has the original receipt, and the box is still sealed and unopened? Just curious...

Guinness7 · 07-08-2007, 02:18 PM

If there return policy is 30 days and he returns it within that time unopened with the receipt they should refund him the price that is on the receipt or at least in most stores they normally do.

gamer4eva · 07-08-2007, 02:22 PM

depends on the store policy if it says 30 days then give it back straight away cause its sealed they won't say anything if you cross the 30 day mark then you have to convince the manager and make up a sensible excuse no probs.........
and they'll give him the amount on the receipt back not the current price

thats how things work here don't know abt US but might be similar

reiella · 07-08-2007, 02:30 PM

If it's still closed, you prolly don't have an issue.

They can still sell it as new.

[ add / edit ]
I wouldn't suggest buying it from the same store though.

You piss off management that way. You should be able to, I think the guy would be better off going in with it, saying upfront, that if he would either like to get a refund on the price-difference, or to flat out return the console.

Betamax · 07-08-2007, 02:43 PM

Sometimes all you have to do is just bring in your receipt and they will adjust the price if its within 30 days. I dunno if Game Stop has this same guarantee, but I'm sure he might be able to find their policy online. Much easier than returning and then repurchasing.

jedisinclair · 07-08-2007, 03:43 PM

Quote:

Originally Posted by Betamax

Sometimes all you have to do is just bring in your receipt and they will adjust the price if its within 30 days. I dunno if Game Stop has this same guarantee, but I'm sure he might be able to find their policy online. Much easier than returning and then repurchasing.

Yeah... I thought about telling him to ask for the $100 price difference, but if he does return and repurchase, then he can get the 5 free movies too.

jubaiweaponx · 07-08-2007, 04:58 PM

if its still sealed and he has the reciept no issues ,worst came to worst return it sooner for a credit

GasCat · 07-08-2007, 07:27 PM

It doesn't hurt to ask. They love repeat business and make more money off of selling games than the player.

jubaiweaponx · 07-08-2007, 07:33 PM

Quote:

Originally Posted by GasCat

It doesn't hurt to ask. They love repeat business and make more money off of selling games than the player.

indeed....

dmxoneiuv · 07-08-2007, 10:34 PM

i get a lot of my electronics from best buy and u just go in with your receipt (within 30 days) and theyll scan it, give u the difference in cash and print an updated receipt. u dont even need to take in the product. only problem is with this 5 free movie offer, are they gonna still honor it like that or do u need a refund and a new receipt showing the console was purchased during the special offer period?

jedisinclair · 07-09-2007, 01:25 AM

thanks for all the input... as always, everyone here rocks!

tr10av · 07-09-2007, 09:14 PM

Do you think Wal-Mart would accept a return of my PS3 that I bought on launch day? They'll pretty much take back anything I know and then I would be able to get a 60 gb and 5 movies for the same price as my 20gb.

07-08-2007, 01:57 PM	#1
jedisinclair Senior Member Member since:Nov 2006 Blu-ray collection:42 Trading Score:3	Question regarding retail return policy Anyone work retail or understand the "ins and outs", I have a question. I have a friend who bought a PS3 about 3 weeks ago. I talked him into it for the obvious Blu-ray abilities along with the fact that he wanted a new game system for his new hdtv. Anyway, he went on vacation and has NOT opened his PS3 yet. I told him to wait to open it because of the upcoming price drop and 5 free movie promotion. My question is this: if he takes his PS3 back to the store (I think he bought it at Game Stop)... with the receipt on July 12th and asks for a refund, would he get it? I mean, if the price drops on the 12th (he will turn around and buy one for $499, maybe from the same store) can they say "no" because it's cheaper? Or do they have to honor the fact that it's less than 30 days, he has the original receipt, and the box is still sealed and unopened? Just curious...

07-08-2007, 04:58 PM	#7
jubaiweaponx Special Member Member since:Mar 2007 Location:collingdale,pa Blu-ray collection:304	indeed if its still sealed and he has the reciept no issues ,worst came to worst return it sooner for a credit

07-08-2007, 10:34 PM	#10
dmxoneiuv Active Member Member since:May 2007 4K collection:12 Blu-ray collection:465 DVD collection:21 Trading Score:20	best buy policy i get a lot of my electronics from best buy and u just go in with your receipt (within 30 days) and theyll scan it, give u the difference in cash and print an updated receipt. u dont even need to take in the product. only problem is with this 5 free movie offer, are they gonna still honor it like that or do u need a refund and a new receipt showing the console was purchased during the special offer period?

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07-08-2007, 02:18 PM	#2
Guinness7 Power Member Top contributor Member since:Jan 2007 Location:NJ Blu-ray collection:259 Trading Score:59	If there return policy is 30 days and he returns it within that time unopened with the receipt they should refund him the price that is on the receipt or at least in most stores they normally do.

07-08-2007, 02:22 PM	#3
gamer4eva Special Member Member since:Apr 2007 Location:Sydney, Australia Blu-ray collection:64 Blu-ray reviews:18	depends on the store policy if it says 30 days then give it back straight away cause its sealed they won't say anything if you cross the 30 day mark then you have to convince the manager and make up a sensible excuse no probs......... and they'll give him the amount on the receipt back not the current price thats how things work here don't know abt US but might be similar

07-08-2007, 02:30 PM	#4
reiella Blu-ray Guru Member since:Dec 2006 Home Theater Gallery:1 Blu-ray collection:237 DVD collection:1	If it's still closed, you prolly don't have an issue. They can still sell it as new. [ add / edit ] I wouldn't suggest buying it from the same store though. You piss off management that way. You should be able to, I think the guy would be better off going in with it, saying upfront, that if he would either like to get a refund on the price-difference, or to flat out return the console.

07-08-2007, 02:43 PM	#5
Betamax Active Member Member since:Jan 2007 Blu-ray collection:493 Trading Score:2	Sometimes all you have to do is just bring in your receipt and they will adjust the price if its within 30 days. I dunno if Game Stop has this same guarantee, but I'm sure he might be able to find their policy online. Much easier than returning and then repurchasing.

07-08-2007, 07:27 PM	#8
GasCat Special Member Member since:Jan 2007 Blu-ray reviews:1	It doesn't hurt to ask. They love repeat business and make more money off of selling games than the player.

07-09-2007, 01:25 AM	#11
jedisinclair Senior Member Member since:Nov 2006 Blu-ray collection:42 Trading Score:3	thanks for all the input... as always, everyone here rocks!

07-09-2007, 09:14 PM	#12
tr10av Member Member since:Feb 2007	Do you think Wal-Mart would accept a return of my PS3 that I bought on launch day? They'll pretty much take back anything I know and then I would be able to get a 60 gb and 5 movies for the same price as my 20gb.

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