HD DVD troubles on XBox

[atomik kinder]

Speaking of XBOX, my nephews XBOX died for the third time. They are sending them a re-manufactured one and some BONUS stuff because of all their problems. They said they wouldn't send them a new one because it would just break down again. So I thought, what about all those people buying new ones? That's just plain stupid to buy one new considering they just pretty much stated it will break down on you. Also, I went to Best Buy today and they had tons of PS3s on a table display, like they were planning on selling a bunch of them quickly. BTW they were all the 80GB version.

[WickyWoo]

Speaking of XBOX, my nephews XBOX died for the third time. They are sending them a re-manufactured one and some BONUS stuff because of all their problems. They said they wouldn't send them a new one because it would just break down again

The new ones hitting the stores all have the new heatsink installed in them

[darkpoet25]

Originally Posted by WickyWoo

The new ones hitting the stores all have the new heatsink installed in them

Actually I read in EGM that the only 360's with the premium components are the Elite's, and not the Core or Premium. I work at a Wal-Mart, and our electronics department has a set up for a Madden 08 tournament for tomorrow night. Well there were 3 360's in the claims department in the back. David, a guy I work with said they were for the Madden 08 demo, and all three had the Red Ring Of Death. They were all BRAND NEW systems. Even if people still buy the lower priced systems, and have to return them M$ is still getting money from the consumer. We had plenty of all three versions in the electronics department but absolutely no PS3's in stock, of either version.

[WickyWoo]

Actually I read in EGM that the only 360's with the premium components are the Elite's, and not the Core or Premium.

There's no "premium components", and all Premium systems are now shipping with HDMI ports

They either have the heatsinks or they don't, but it's not listed on the box whether they do or not. You have to peek in and see

All the premiums with HDMI have heatsinks.

They were all BRAND NEW systems. Even if people still buy the lower priced systems, and have to return them M$ is still getting money from the consumer. We had plenty of all three versions in the electronics department but absolutely no PS3's in stock, of either version.

Microsoft is covering shipping both ways and fixing them for 3 years from date of purchase. How are they profiting from that?

[darkpoet25]

They are still profiting because they are still selling the systems irreguardless of the red ring problem.

[j3yq]

i still have my lauch 360 and its working fine i seen now problems thats why i bout 2 moe for the rest oft the rooms in my place!

[warhawk21114]

Originally Posted by WickyWoo

Newsflash: Rare is the company that gives two craps about their customers beyond emptying their wallets and making as much as possible.

By what you're asking for, MS is BETTER than Sony because the mass PS1 and PS2 drive failures both required class action lawsuits to get a limited window of free repair, instead of a blanket 3 year warranty.

just stating the reasoning MS is "apparently" showing. not necessarily saying its better, just i think thats their train of thought in pulling a fast one on the public that "oh we made a defective machine"

[T-Town Oil]

my atari 2600 still works after 25 years!!!!

[warhawk21114]

Originally Posted by WickyWoo

Microsoft is covering shipping both ways and fixing them for 3 years from date of purchase. How are they profiting from that?

by appearing they actually care about customers in their time of griping so maybe one would see, oh they have a generous warranty, maybe we should buy from them in the future. shallow i know but thats the reasoning as they want to keep that buisness going

[whippersnapper]

Originally Posted by WickyWoo

There's no "premium components", and all Premium systems are now shipping with HDMI ports

They either have the heatsinks or they don't, but it's not listed on the box whether they do or not. You have to peek in and see

All the premiums with HDMI have heatsinks.



Microsoft is covering shipping both ways and fixing them for 3 years from date of purchase. How are they profiting from that?

How are they profiting from that?

They avoid the cost of recalling and fixing the 70% of units that are estimated to not fail during the warrantee period. Even some unknown percentage of the 30% that fail won't be returned for repair (due to customer ignorance or the customer just figuring it's not worth the hassle). To not issue a general recall is simply a calculated business decision.

[BluBerry]

Originally Posted by atomik kinder

Speaking of XBOX, my nephews XBOX died for the third time. They are sending them a re-manufactured one and some BONUS stuff because of all their problems. They said they wouldn't send them a new one because it would just break down again. So I thought, what about all those people buying new ones? That's just plain stupid to buy one new considering they just pretty much stated it will break down on you.

Microsoft should have ordered a recall of the XBOX 360. Keeping a product on the market with a 30% failure rate is just unethical.

[LeoneFan]

Originally Posted by BluBerry

Microsoft should have ordered a recall of the XBOX 360. Keeping a product on the market with a 30% failure rate is just unethical.

Since when has M$ been ethical about anything?

[WickyWoo]

Microsoft should have ordered a recall of the XBOX 360. Keeping a product on the market with a 30% failure rate is just unethical.

They effectively did, covering all decks for 3 years against the problem

[warhawk21114]

thats somewhat ethical, more done cause they HAD to. If it threatens their cash flow then they gotta adjust. if they let that slide that would be throwing buisness away as in the videogame industry there is meanigful compettion. as who wants to by a defective console with little or no gurantee it would work for so long.

[ps3andlovinit]

Originally Posted by WickyWoo

They effectively did, covering all decks for 3 years against the problem

For the lurkers, they aren't covering the other problems for 3 years just the RROD one. And to the 30% failure rate everyone is throwing around, it's more a guess at this point. I say it's much much higher.