Will Sony Still Make SXRD Bulbs?

[solarrdadd]

Originally Posted by Sylin

Well, Sony doesn't make the bulbs anyway. They're made by Philips, Osram, and a few other bulb makers.

Also, and I know everyone is entitled to their opinion, but I would STAY AWAY from amatteroffax.com.

Taking the recommendation of another forum member, I bought my first SXRD replacement lamp from them (approx. $100). About 3 days after installing it (it was an Osram lamp + housing), my TV started to flicker terribly. I tried to contact amatteroffax several times by phone, and 3 times via email, and they NEVER responded to any of those attempts.

About a month later, I made another effort, and they replied back with... "Your refund/return period has expired."

I ended up getting a Philips lamp + housing from an eBay dealer called NioSales, after seeing hundreds of stellar reviews about them. The price was good ($112 at the time), the shipping was fast, and the packaging was sealed.

The difference in packaging leads me to believe amatteroffax.com was hocking refurbs as "new" because their box was not sealed, nor was their lamp sealed within the box, and there were no markings or branding on the box--just plain cardboard. (It also took about 2 weeks to get it delivered.)

The Philips lamp from NioSales arrived in 3 days, came in a sealed Philips-branded box, and inside the lamp housing was sealed as well. It has worked flawlessly for several months now.

i believe everything you said happend between you and amof is true. i will say that this was your experience with them. others have also said they had trouble. i did some googling and checked reviews before i bought from them. i found more reviews for and less against. the ones against were like you and had a very bad experience with them, but, the ones that were good were very good. i took the chance and had my lamp within 3 - 4 days of ordering. this was the second thing i ordered from them with the same delivery time frame. when i place my order, i received an email confirmation of the order, got email that my card was accepted and processed then got a final email with shipping & tracking info and a couple of days later it was delivered. i've ordered replacement parts online from other places before and even from the maker of that equipment and most didn't come in a retail package that said "sony" or anything else like that. most came in a plain brown or white box with a packing invoice and instructions if it was supposed to come with them. i, unlike you have not installed my lamp because i bought it as a spare, my current lamp of 3.5 years was replaced under an extended warranty. so, i can't tell you if the lamp won't fail once installed; no one can tell you that. i can tell you it doesn't look like it's been used, refurbished or anything like that, it looks new.

i only recommended them because the lamp thing came up and i had just purchased one from them and had a great experience. i'm not gonna swear by them i can only go by the thus far good experiences i've had using them twice.

Here is something interesting from the site you recommended that they had to say about their lamps:


"This is a brand new, never been used, XL-5200 / XL-5200U / XL5200/ F-9308-860-0 / F93088600 replacement lamp. Sony uses Philips Original Lamps. This is a recycled Sony OEM housing with a BRAND NEW PHILIPS LAMP INSTALLED BY OUR SERVICE PROFESSIONALS! Don't let your TV go dark, buy a spare lamp now so when that day comes, you are ready with this certified BRAND NEW replacement lamp, Factory fresh, with a



FULL 6 MONTH WARRANTY!




WE ARE THE MOST EXPERIENCED LAMP SELLER ON EBAY FOR OVER 5 YEARS, BUY FROM THE PROS, WE HAVE BEEN IN THE PARTS BUSINESS FOR 44 YEARS AND CUSTOMER SERVICE AND SATISFACTION IS OUR #1 GOAL!"

based on that lets say that is how amof does it, fine, perhaps you got a badly installed new lamp which would fail, no excuse for your bad customer service but you accused them of "hocking refurbs as "new" because their box was not sealed, nor was their lamp sealed within the box, and there were no markings or branding on the box--just plain cardboard" when they admitted that they gave you a new lamp in a refurbished housing put together by their staff so they put the lamps into "sealed boxes" not sony or anyone else, them. the picture of the lamp shown at the site, http://cgi.ebay.com/ws/eBayISAPI.dll...m=390072876429 looks just like the lamp assembly i purchased from amof.

i'm just saying that perhaps you had a badly put together lamp that could have happened at NioSales too. then you had the bad customer experience. i respect your review and what you said, i just wanted to get the other side out. perhaps a good deal could be purchased at either of these sites. everyone, to be fair, be cautious when making purchases, no matter where.

[Sylin]

Originally Posted by solarrdadd

i'm just saying that perhaps you had a badly put together lamp that could have happened at NioSales too. then you had the bad customer experience. i respect your review and what you said, i just wanted to get the other side out. perhaps a good deal could be purchased at either of these sites. everyone, to be fair, be cautious when making purchases, no matter where.

It's all good. And thanks for that eloquent reply, and not biting my head off or something. So many people react so personally on the Internet that I really appreciate it when people take the time to craft their comments benignly.

You are absolutely correct that bad and good experiences can be had with a variety of vendors. For example, I <3 Amazon, but I have had a few bad experiences with them. Thankfully, the good outweighs the bad. Unfortunately for AMoF, my lamp purchase is probably the one and only purchase I'll ever make from them, so it's a shame it was sullied by such a poor experience.

Just to clarify, when I bought my lamp from AMoF, they had two options: a refurbed housing + new bulb, or a new housing + new bulb. I bought the more expensive of the two (new housing + new bulb), so I was intending for it to be new. It's possible they just shipped me the wrong one, and I did get a poorly-installed refurb by mistake. But again, as we've agreed on, the customer service was crappy in my case. What's funny is their system keeps sending me auto-reminders to review them on sites like Bizrate.com. LOL.

One thing I will say about NioSales vs AMoF, or any other vendor: check their return policy and warranty. At the time of my purchase, the packing slip from AMoF said theirs was 14 days. NioSales gave me 6 months. I've seen others with 1 year, although those were much more expensive (usually $199-$250).

Best of luck when you do install that lamp, though. I hope it works out OK!

[Vampyro]

Incase anyone else needs bulb replacment intsructions (SXRD1) here it is
Click Here

Just replaced my bulb Tv looks as good as when 1st purchased

[solarrdadd]

Originally Posted by Sylin

It's all good. And thanks for that eloquent reply, and not biting my head off or something. So many people react so personally on the Internet that I really appreciate it when people take the time to craft their comments benignly.

You are absolutely correct that bad and good experiences can be had with a variety of vendors. For example, I <3 Amazon, but I have had a few bad experiences with them. Thankfully, the good outweighs the bad. Unfortunately for AMoF, my lamp purchase is probably the one and only purchase I'll ever make from them, so it's a shame it was sullied by such a poor experience.

Just to clarify, when I bought my lamp from AMoF, they had two options: a refurbed housing + new bulb, or a new housing + new bulb. I bought the more expensive of the two (new housing + new bulb), so I was intending for it to be new. It's possible they just shipped me the wrong one, and I did get a poorly-installed refurb by mistake. But again, as we've agreed on, the customer service was crappy in my case. What's funny is their system keeps sending me auto-reminders to review them on sites like Bizrate.com. LOL.

One thing I will say about NioSales vs AMoF, or any other vendor: check their return policy and warranty. At the time of my purchase, the packing slip from AMoF said theirs was 14 days. NioSales gave me 6 months. I've seen others with 1 year, although those were much more expensive (usually $199-$250).

Best of luck when you do install that lamp, though. I hope it works out OK!

I am not out to bite anyones head off and yes your welcome because I don't want mine bit off! one good thing that comes from this type of dialouge is we all become more knowledgeable, savay and informed users and consumers in our hobby. I suspect, as i already see someone has posted another vendor who sells lamps for our RPTV's. as long as we all stay in a positive frame of mind, only good will come of this.

again, thanks buddy for your understanding, i think we can walk away knowing we helped ourselves and others!

[Craiger]

Is this an official Sony lamp I can use? I am thinking about buying two of these too stock up on. These are $89.00 each they also have the housing.

http://www.advancedlamps.com/Genuine...cc689a07307115


I thought about stocking up because I saw Ultra HD TV might be coming in 2017.

http://www.engadgethd.com/2009/11/04...vision-coming/