Will Sony Still Make SXRD Bulbs?

[Sylin]

Originally Posted by solarrdadd

i'm just saying that perhaps you had a badly put together lamp that could have happened at NioSales too. then you had the bad customer experience. i respect your review and what you said, i just wanted to get the other side out. perhaps a good deal could be purchased at either of these sites. everyone, to be fair, be cautious when making purchases, no matter where.

It's all good. And thanks for that eloquent reply, and not biting my head off or something. So many people react so personally on the Internet that I really appreciate it when people take the time to craft their comments benignly.

You are absolutely correct that bad and good experiences can be had with a variety of vendors. For example, I <3 Amazon, but I have had a few bad experiences with them. Thankfully, the good outweighs the bad. Unfortunately for AMoF, my lamp purchase is probably the one and only purchase I'll ever make from them, so it's a shame it was sullied by such a poor experience.

Just to clarify, when I bought my lamp from AMoF, they had two options: a refurbed housing + new bulb, or a new housing + new bulb. I bought the more expensive of the two (new housing + new bulb), so I was intending for it to be new. It's possible they just shipped me the wrong one, and I did get a poorly-installed refurb by mistake. But again, as we've agreed on, the customer service was crappy in my case. What's funny is their system keeps sending me auto-reminders to review them on sites like Bizrate.com. LOL.

One thing I will say about NioSales vs AMoF, or any other vendor: check their return policy and warranty. At the time of my purchase, the packing slip from AMoF said theirs was 14 days. NioSales gave me 6 months. I've seen others with 1 year, although those were much more expensive (usually $199-$250).

Best of luck when you do install that lamp, though. I hope it works out OK!