Did anyone call Warner regarding canceled order? - Blu-ray Forum

Braktastic · 12-26-2007, 02:37 PM

bferr1,

Did you get the impression that if you hadn't opened the box you could've return it without being charged? Depending on how you opened the box, you might be able to reseal it cleanly. I would do that and then call back.

maximiza · 12-26-2007, 02:49 PM

I work in mail order electronics, if they did not want you to get it they have to contact you before delivery with a tracking number and tell you to refuse shipment, the UPS guy or gal has to take it back once you refused it and Warner would then have to pay shipping back. I would ask for a UPS call tag since they screwed up, which I know they can do but will they?

bferr1 · 12-26-2007, 03:35 PM

Quote:

Originally Posted by Paul Arnette

Did you get the impression that if you hadn't opened the box you could've return it without being charged?

Yes. The woman said that if the UPS box was unopened, I could just return to sender. Since I opened it, I now have to return it on my dime, and maybe they might reimburse me.

Quote:

Originally Posted by Paul Arnette

Depending on how you opened the box, you might be able to reseal it cleanly. I would do that and then call back.

It was one of those cardboard UPS mailer boxes that opens up by pull tab. There's no way to reseal it convincingly.

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12-26-2007, 02:37 PM	#1
Braktastic Blu-ray Samurai Member since:Nov 2007 4K collection:583 Blu-ray collection:583 Trading Score:13	bferr1, Did you get the impression that if you hadn't opened the box you could've return it without being charged? Depending on how you opened the box, you might be able to reseal it cleanly. I would do that and then call back.

12-26-2007, 02:49 PM	#2
maximiza Active Member Member since:Sep 2007 Location:Queens Village, NYC	I work in mail order electronics, if they did not want you to get it they have to contact you before delivery with a tracking number and tell you to refuse shipment, the UPS guy or gal has to take it back once you refused it and Warner would then have to pay shipping back. I would ask for a UPS call tag since they screwed up, which I know they can do but will they?

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