Damn Customs

[jdc115]

Originally Posted by BluMonkey

Thanks I was so angry I missed that ...

this was my reply

"The post Royal mail have said because of the way you have labeled it not showing the discount and individual items I have to pay on the full amount ... had it shown the correct infomation I would not have been charged as the individual amounts with the discount are under the £18 threshold
I have been a good customer because of your great customer service however in this instance I am very upset, please could you tell me how to obtain a refund if I dont accept the goods and the post office return to you as undelivered.

This has put me off ordering any further goods from you...

All my past orders have come via Germany and have not had to pay any charges despite how you have shown the info on the box . "

This really is not their fault. Regardless of the discount they offered, they are suppose to declare the true value of the goods that the export to comply with all laws. Customs often compares like goods when auditing things being imported so they would have to be consistent on the value declared for each of the same goods.

If somebody send you a plasma TV for free, it still has to have a declared value that will have to be paid when it is imported. It is the same for other items, if they give you a discount but not your neighbor, as far as import department is concerned, that value declared should be the same as they are the same goods.