New Wal-Mart return/exchange policy...

[RedIsNotBlue]

Originally Posted by Hawknelson05

Well, I'm doing that deal, but I'm just going to re-sell it to someone for what I paid for it. And I dont think you'll be able to return it. There's always safety features that they have to prevent that from happening



and besides, wal mart is the dirtiest, most un-organized, rude staffed store I've ever been to.

Well thats fine thats just reselling. What I described is no different than just stealing movies from the store.

And while that may be the case for you it doesn't justify stealing period. I worked in a videostore and I had to deal with occasional customer who were the nitpickiest and always looking for deals and it just gets frustating and annoying dealing with them constantly so I feel for the employees.

[statikcat]

I returned 3 of my 5 movies to Wal-mart for 70$ just last week. The other two did not show up in their system. They suggested I try a Super Center Walmart

[martinstraka8282]

Screw Wal Mart... I hope they all burn to the ground, and the owners tortured! HaHa JK...not really

[bajor27]

I didn't even know they were doing this so it's no skin off my back. I tried to return a DVD to walmart I had received two of because of some mistake at columbia house once, and no go as I didn't have a receipt.

Never tried returning something without a receipt again.

[BTBuck1]

I returned The Gaurdian today to Wal-mart without a receipt and got a store credit.

Then went to CC with Blazing Saddles(because the gal at Wal-mart scanned it and said they didn't carry it) and exchanged it for The Aviator.

CC, at first said I would need a receipt, I talked to the manager and she allowed an even exchange.

It's hit or miss. I tried selling the titles I got free here, had succes with one, I kept the other 2 that I got, and these 3 were substitutions I never asked for on the 5 free deal. IMO in the big picture it's a small few that do this, the margin is the same wether it's Blazing sadles or The Aviator. It's not "Hurting" these big corporate conglomerates like Wal-Mart to have a few extra copies of titles in the 5 free offer per store, many will buy them regardless....They will all sell.

Those with extra copies etc, I can gaurantee you anyone will take any of these titles back the day after X-MAS so long as you are willing to stand in Line. They don't have time to argue with people etc over receipts that day and expedite you through the line. Working retail for nearly 10 years, I have seen some OLD shit come back after xmas new in the box, you wonder how many months/years they had it sitting arounf til they got around to exploited the holiday return policy. Should My 10 Free HDDVD's come before the holiday is over, a good portion of them are going back, getting sold etc.

Note:
The customer service Gal did inform me you may only return items without a receipt 3 x in a 6 month period per year. And for Exchange or Store Credit ONLY.

[BTBuck1]

Originally Posted by statikcat

I returned 3 of my 5 movies to Wal-mart for 70$ just last week. The other two did not show up in their system. They suggested I try a Super Center Walmart

We should compile a list of titles they (WalMart) doesn't carry. For future refrence.

Add your titles to this list,

Wal-Mart does not have in their system:

1) Blazing Saddles

[badboi]

Come on now, I thought only HD boys did this kind of stuff.

[Storm501]

Good for Walmart!!!

[goochspot]

Originally Posted by RedIsNotBlue

Well thats fine thats just reselling. What I described is no different than just stealing movies from the store.

And while that may be the case for you it doesn't justify stealing period. I worked in a videostore and I had to deal with occasional customer who were the nitpickiest and always looking for deals and it just gets frustating and annoying dealing with them constantly so I feel for the employees.

I think it's a big difference than stealing from a store. If the movies I return don't sell, they send it back and get credit for it. They are not losing out at all.

[blackhawktraffic]

That sucks but it was about time, Target has said hell no to that for years, of course everyone hates their return policies but none the less so many people were abusing the system for years.

[dialog_gvf]

Originally Posted by goochspot

I think it's a big difference than stealing from a store. If the movies I return don't sell, they send it back and get credit for it. They are not losing out at all.

There is a cost involved in handling the product and returning it to the shelf, or to the distributor. So, that needs to be considered.

Wal-mart must have realized that by accepting product without a receipt, they were open to receiving product that they didn't sell. But keeping the customer happy and loyal isn't a bad idea.

For example, if this was after Xmas, and you received a BD you already had as a gift, would Wal-mart prefer you return it to the specific store it was purchased from, or take back the unopened package, win some customer service points, AND get a shot at selling you a couple more movies along with the one you exchange?

Gary

[goochspot]

Originally Posted by dialog_gvf

There is a cost involved in handling the product and returning it to the shelf, or to the distributor. So, that needs to be considered.

Wal-mart must have realized that by accepting product without a receipt, they were open to receiving product that they didn't sell. But keeping the customer happy and loyal isn't a bad idea.

For example, if this was after Xmas, and you received a BD you already had as a gift, would Wal-mart prefer you return it to the specific store it was purchased from, or take back the unopened package, win some customer service points, AND get a shot at selling you a couple more movies along with the one you exchange?

Gary

True, about the cost of handleing. But, the money that Wal-Mart makes, it's a drop in the bucket. Like, I said, they get credit for the movies from the distributer. Plus, keeping the loyalty should be something they continue, not stop. I said earlier that I liked their return policy because I could buy a gift for someone from there and not have to worry about getting something the person already had because they could return it wit no worries.

[RedIsNotBlue]

Originally Posted by goochspot

I think it's a big difference than stealing from a store. If the movies I return don't sell, they send it back and get credit for it. They are not losing out at all.

You must have missed the situation I was referring to. I was talking about the PS3 sale they are doing this weekend which includes 10 free Blu-Ray's. I saw people asking if they could do the deal and later on return the PS3 at a later date and keep the Blu-Ray's for no cost. THAT IS THE STEALING.

[BTBuck1]

They play their games, we play ours.

They wanna act tough about the return policy, hold on to em til the week of Dec 26th, watch how differen't They act that week.
(They meaning just about every major retailer)

[goochspot]

Originally Posted by RedIsNotBlue

You must have missed the situation I was referring to. I was talking about the PS3 sale they are doing this weekend which includes 10 free Blu-Ray's. I saw people asking if they could do the deal and later on return the PS3 at a later date and keep the Blu-Ray's for no cost. THAT IS THE STEALING.

Oh...I did miss the point. I agree with you then.

[GooMan]

Originally Posted by goochspot

I think it's a big difference than stealing from a store. If the movies I return don't sell, they send it back and get credit for it. They are not losing out at all.

I tend to agree.
How is bringing in a movie to WalMart any different than selling it on Ebay or to a friend. It is not like they are lying about what they are bringing in (e.g., they are not bringing in a DVD and claiming its BluRay). Walmart sells new movies for price X, you bring in a new movie, Walmart gives you X dollars in credit for the movie, Walmart then later sells the movie for X dollars. Don't see how Walmart is hurt (at worst they break even, at best they make a little since they likely give you the lowest price), don't see where the customer did anything "bad" or cheated Walmart in any way (Walmart got exactly what they paid for a new, sealed movie).

From the perspective of the BDA (or whoever is sponsoring the 5 free movies) I doubt they care what movies you select, it probably is easier to stalk a limited number of movies for the promotion than trying to stock all available blurays. The point of the promotion was to entice people to purchase players by giving them 5 free movies, if I don't like the movies they have selected and exchange them for ones that I do like, the BDA's promotion is still working (i.e., I still have the player and I have five free movies to watch on it).

I think this is different from the situation where you buy the PS3, then try to return it without the free movies, in which case you are basically trying to get the 10 movies for free, which is not the point of the promotion.

whew, that was a lot of typing.

[BTBuck1]

Originally Posted by GooMan

I tend to agree.
How is bringing in a movie to WalMart any different than selling it on Ebay or to a friend. It is not like they are lying about what they are bringing in (e.g., they are not bringing in a DVD and claiming its BluRay). Walmart sells new movies for price X, you bring in a new movie, Walmart gives you X dollars in credit for the movie, Walmart then later sells the movie for X dollars. Don't see how Walmart is hurt (at worst they break even, at best they make a little since they likely give you the lowest price), don't see where the customer did anything "bad" or cheated Walmart in any way (Walmart got exactly what they paid for a new, sealed movie).

From the perspective of the BDA (or whoever is sponsoring the 5 free movies) I doubt they care what movies you select, it probably is easier to stalk a limited number of movies for the promotion than trying to stock all available blurays. The point of the promotion was to entice people to purchase players by giving them 5 free movies, if I don't like the movies they have selected and exchange them for ones that I do like, the BDA's promotion is still working (i.e., I still have the player and I have five free movies to watch on it).

I think this is different from the situation where you buy the PS3, then try to return it without the free movies, in which case you are basically trying to get the 10 movies for free, which is not the point of the promotion.

whew, that was a lot of typing.

That was a lot of typing, but it was worth it...Well said.

Some people think everything is wrong, and you should live life by a handbook Everything Black & white. I say F that, I love to hover in the "Grey"... I don't feel I am doing anything wrong, If they choose to return/exchange without a receipt...thats their policy. I didn't write it, they did. Besides, I've bought enough crap at Walmart in My life they could fill 3 or 4 Semi truck beds with. I wold say I am a pretty "loyal" customer.

[jw]

It took Wal-mart several years to learn , but I see they are wising up

[95pgtproject]

Originally Posted by RedIsNotBlue

Yeah it amazes me how openly people are here about scamming stores...unreal. Good for Wal-Mart.

I know exchanging brand new movies for different ones is such a scam people that do this should really get jail time espically since Walmart can still sell the ones you trade in so they dont loose a cent

whatever man..........

[chrisshea]

dam