Prince Caspian Audio Problem - Page 2 - Blu-ray Forum

thefarouk · 12-11-2008, 03:03 PM

Samsung BR + Marantz Decoder/Amp

I had the same issue with this sound track... perhaps even worse. In my case, the audio would actually cut in and out (about 3 seconds of sound, about 5 seconds of silence), and when the audio was there, it contained a significant quantity of hissy/popping sounds.

I'd upgraded to latest firmware, but had the same problem.

Finally I threw an old disk into the player (Silverado), and it suddenly had the same sound issues! I decided to power down my entire stack, doing a hard reboot.

Interestingly, this cured the problem. Even the Prince Caspian disk sounds great now. I'm a little puzzled as to why, though, unless the upgrade to the firmware caused some software problem between the player and the amp/decoder (connected via HDMI) which wasn't cleared until the decoder/amp was also rebooted... but that seems extreme.

robertc88 · 12-11-2008, 03:06 PM

Welcome to the forum. Glad you were able to fix it because this is one great audio track!

aramis109 · 12-11-2008, 03:27 PM

Just a casual observation, but between the two threads I've noticed most of you having this issue have Pioneer receivers. Maybe there's an issue here with the current firmware?

lrankine · 12-13-2008, 11:08 AM

Well, received my replacement BD from Amazon and, as suspected, no change. Interesting observation about the Pioneer Receivers. I've checked previously and can't find any information on firmware updates for receivers. I'm continously checking to insure I've got the latest firmware for my BD player. Maybe there is one waiting "in the wings." In any event I'll keep watching to see if anyone comes up with a fix for this. I'm sure this is a fundamental question but if one BD 7.1 DTS master audio disc plays ok on your equipment, why wouldn't another one play ok?

Seems to me it would point to a disc problem.

lrankine · 12-16-2008, 04:29 PM

Bump. Anyone else come up with anything on this yet?

robertc88 · 12-16-2008, 04:41 PM

I suggest calling Pioneer. Maybe another BD forum can help out also.

BaronVH · 12-16-2008, 07:34 PM

I spoke with Pionner extensively. What Pioneer is saying is that the DTS-HD MA was encoded in a strange way that causes the glitch. The only thing that they can do is to force me to mail my reciever in for service. This I will not do. Further, I question whether it is anything but an error in the actual encode of the disc, as all of my other DTS-HD MA 7.1 discs play fine. I have heard the problem is replicated on other receivers and people that can bitstream it by PCM is a work around, but I don't think I can do this. Wall-E is on right now for my kids, and it is fine (although I think it is 5.1). The audio problem with Caspian makes it completely unwatchable. Disney is very good at customer support, so hopefully this will be corrected soon.

BaronVH · 12-16-2008, 10:22 PM

I have also tried to force my BD player to send all DTS as PCM, but that either did not work, or I failed to do it properly. I don't know that I believe that it is a hardware fault, but I suppose it is possible. I have well over 200 Blu-ray disks with many having 7.1 DTS-HD MA and this is the only title with a problem.

lrankine · 12-17-2008, 10:46 AM

Thanks for responding Baron! I too have Wall-E and haven't had any trouble with any other 7.1 DTS MA disc I have. So I'm also inclined to believe it's an encoding problem with the discs themselves. Have you tried contacting Disney directly?

BaronVH · 12-17-2008, 11:42 AM

Quote:

Originally Posted by lrankine

Thanks for responding Baron! I too have Wall-E and haven't had any trouble with any other 7.1 DTS MA disc I have. So I'm also inclined to believe it's an encoding problem with the discs themselves. Have you tried contacting Disney directly?

Yes. I could only do the email support, but one was sent. I will update once they respond. I will say that Disney does a really good job responding to issues, so hopefully they can correct this or at least make sure it isn't a problem in the future.

robertc88 · 12-17-2008, 01:09 PM

Quote:

Originally Posted by BaronVH

I have also tried to force my BD player to send all DTS as PCM, but that either did not work, or I failed to do it properly. I don't know that I believe that it is a hardware fault, but I suppose it is possible. I have well over 200 Blu-ray disks with many having 7.1 DTS-HD MA and this is the only title with a problem.

What BD player do you have? You should be able to get PCM.

BaronVH · 12-17-2008, 07:39 PM

Quote:

Originally Posted by robertc88

What BD player do you have? You should be able to get PCM.

A Pioneer Elite BDP-95. I tried the initial setup, audio output, then DTS-PCM and that didn't do it, but I need to mess around with it more. Any suggestions would be welcome.

BaronVH · 12-17-2008, 11:59 PM

Got it to work. In my BD player's home menu, I set the HDMI audio out to PCM instead of auto. It works just fine. I just have to remember to set it back to auto when I am done. Hooray.

lrankine · 12-18-2008, 10:52 AM

Terrific!

I'll give that a try ASAP! Damn shame you have to go through a bunch of "Stuff" to get the disc to play correctly......

lrankine · 12-20-2008, 11:31 AM

Well, it worked like a champ!

Also picked up the latest firmware version for the 95FD yesterday (3.37) and that did not fix this issue.

So I'm still of the opinion that this "problem" is with the disc and not the hardware.

Pellaeon · 12-20-2008, 02:47 PM

Threw this in last night had the same issues, boy was I pissed ! I have the Pioneer Elite 94 receiver.

aramis109 · 12-20-2008, 03:06 PM

Quote:

Originally Posted by lrankine

Well, it worked like a champ!

Also picked up the latest firmware version for the 95FD yesterday (3.37) and that did not fix this issue.

So I'm still of the opinion that this "problem" is with the disc and not the hardware.

I'm more inclined to believe it's how Pioneer is decoding the track, since PCM (where the player does the decoding) plays it fine. I'd be contacting Pioneer for a firmware update.

Pellaeon · 12-20-2008, 03:15 PM

Quote:

Originally Posted by BaronVH

A Pioneer Elite BDP-95. I tried the initial setup, audio output, then DTS-PCM and that didn't do it, but I need to mess around with it more. Any suggestions would be welcome.

I dont see this option in my players menu (Sony S350).

lrankine · 12-22-2008, 11:44 AM

Quote:

Originally Posted by aramis109

I'm more inclined to believe it's how Pioneer is decoding the track, since PCM (where the player does the decoding) plays it fine. I'd be contacting Pioneer for a firmware update.

Ok, I think I see what you mean.........so when the BD player audio is set to "auto" what piece of hardware is doing the decoding? The Receiver or the player?

Pellaeon · 12-24-2008, 02:26 PM

Anyone hear from Pioneer or Disney on this? I watched it through my PS3 since the sony BD players only fix would have been 2ch PCM.

12-11-2008, 03:03 PM	#21
thefarouk New Member Member since:Feb 2008	Had same issue, but is cleared up now Samsung BR + Marantz Decoder/Amp I had the same issue with this sound track... perhaps even worse. In my case, the audio would actually cut in and out (about 3 seconds of sound, about 5 seconds of silence), and when the audio was there, it contained a significant quantity of hissy/popping sounds. I'd upgraded to latest firmware, but had the same problem. Finally I threw an old disk into the player (Silverado), and it suddenly had the same sound issues! I decided to power down my entire stack, doing a hard reboot. Interestingly, this cured the problem. Even the Prince Caspian disk sounds great now. I'm a little puzzled as to why, though, unless the upgrade to the firmware caused some software problem between the player and the amp/decoder (connected via HDMI) which wasn't cleared until the decoder/amp was also rebooted... but that seems extreme.

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12-11-2008, 03:06 PM	#22
robertc88 Blu-ray Guru Member since:Sep 2007	Welcome to the forum. Glad you were able to fix it because this is one great audio track!

12-11-2008, 03:27 PM	#23
aramis109 Blu-ray Ninja Member since:Mar 2008 Location:Milwaukee, WI Home Theater Gallery:10 4K collection:4 Blu-ray collection:360 Trading Score:18	Just a casual observation, but between the two threads I've noticed most of you having this issue have Pioneer receivers. Maybe there's an issue here with the current firmware?

12-13-2008, 11:08 AM	#24
lrankine Member Member since:Dec 2007 Location:Asheville, NC Blu-ray reviews:3	Well, received my replacement BD from Amazon and, as suspected, no change. Interesting observation about the Pioneer Receivers. I've checked previously and can't find any information on firmware updates for receivers. I'm continously checking to insure I've got the latest firmware for my BD player. Maybe there is one waiting "in the wings." In any event I'll keep watching to see if anyone comes up with a fix for this. I'm sure this is a fundamental question but if one BD 7.1 DTS master audio disc plays ok on your equipment, why wouldn't another one play ok? Seems to me it would point to a disc problem.

12-16-2008, 04:29 PM	#25
lrankine Member Member since:Dec 2007 Location:Asheville, NC Blu-ray reviews:3	Bump. Anyone else come up with anything on this yet?

12-16-2008, 04:41 PM	#26
robertc88 Blu-ray Guru Member since:Sep 2007	I suggest calling Pioneer. Maybe another BD forum can help out also.

12-16-2008, 07:34 PM	#27
BaronVH Power Member Member since:Oct 2007	I spoke with Pionner extensively. What Pioneer is saying is that the DTS-HD MA was encoded in a strange way that causes the glitch. The only thing that they can do is to force me to mail my reciever in for service. This I will not do. Further, I question whether it is anything but an error in the actual encode of the disc, as all of my other DTS-HD MA 7.1 discs play fine. I have heard the problem is replicated on other receivers and people that can bitstream it by PCM is a work around, but I don't think I can do this. Wall-E is on right now for my kids, and it is fine (although I think it is 5.1). The audio problem with Caspian makes it completely unwatchable. Disney is very good at customer support, so hopefully this will be corrected soon.

12-16-2008, 10:22 PM	#28
BaronVH Power Member Member since:Oct 2007	I have also tried to force my BD player to send all DTS as PCM, but that either did not work, or I failed to do it properly. I don't know that I believe that it is a hardware fault, but I suppose it is possible. I have well over 200 Blu-ray disks with many having 7.1 DTS-HD MA and this is the only title with a problem.

12-17-2008, 10:46 AM	#29
lrankine Member Member since:Dec 2007 Location:Asheville, NC Blu-ray reviews:3	Thanks for responding Baron! I too have Wall-E and haven't had any trouble with any other 7.1 DTS MA disc I have. So I'm also inclined to believe it's an encoding problem with the discs themselves. Have you tried contacting Disney directly?

12-17-2008, 11:59 PM	#33
BaronVH Power Member Member since:Oct 2007	Got it to work. In my BD player's home menu, I set the HDMI audio out to PCM instead of auto. It works just fine. I just have to remember to set it back to auto when I am done. Hooray.

12-18-2008, 10:52 AM	#34
lrankine Member Member since:Dec 2007 Location:Asheville, NC Blu-ray reviews:3	Terrific! I'll give that a try ASAP! Damn shame you have to go through a bunch of "Stuff" to get the disc to play correctly......

12-20-2008, 11:31 AM	#35
lrankine Member Member since:Dec 2007 Location:Asheville, NC Blu-ray reviews:3	Well, it worked like a champ! Also picked up the latest firmware version for the 95FD yesterday (3.37) and that did not fix this issue. So I'm still of the opinion that this "problem" is with the disc and not the hardware.

12-20-2008, 02:47 PM	#36
Pellaeon Active Member Member since:Dec 2007 Location:East Coast Blu-ray collection:138 Trading Score:1	Threw this in last night had the same issues, boy was I pissed ! I have the Pioneer Elite 94 receiver.

12-24-2008, 02:26 PM	#40
Pellaeon Active Member Member since:Dec 2007 Location:East Coast Blu-ray collection:138 Trading Score:1	Anyone hear from Pioneer or Disney on this? I watched it through my PS3 since the sony BD players only fix would have been 2ch PCM.

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