Bestbuy price diff between website and brick&mortar - Blu-ray Forum

CucamongaBlues · 10-02-2007, 09:18 PM

On the website it was 29.99. At the store, the gal rings me up for 34.99. Two things happened next. I spoke up about the difference and she went off to some back room and then came back ready to give me the website price. Second, when she was entering the info, I briefly saw a screen on her computer with a list of other stores and their prices.

My only question is, what's the story on this screen? Do they care if you ask to see it?

In other news, and the best part of the story, I've got another Blu-ray to watch on my PS3.

Almost forgot. I bought Fantastic 4: Rise of the Silver Surfer

bdrex28 · 10-02-2007, 09:23 PM

Quote:

Originally Posted by CucamongaBlues

On the website it was 29.99. At the store, the gal rings me up for 34.99. Two things happened next. I spoke up about the difference and she went off to some back room and then came back ready to give me the website price. Second, when she was entering the info, I briefly saw a screen on her computer with a list of other stores and their prices.

My only question is, what's the story on this screen? Do they care if you ask to see it?

In other news, and the best part of the story, I've got another Blu-ray to watch on my PS3.

Almost forgot. I bought Fantastic 4: Rise of the Silver Surfer

Same type thing happened as far as matches pricing on my 60A3000 tv. I went in with the TechDepot (officedepot) price and the dude said no problem, got into his computer selected "officedepot" automatically and put in the price.

done and I saved nearly $600.

SS316SRV · 10-02-2007, 09:24 PM

Quote:

Originally Posted by CucamongaBlues

On the website it was 29.99. At the store, the gal rings me up for 34.99. Two things happened next. I spoke up about the difference and she went off to some back room and then came back ready to give me the website price. Second, when she was entering the info, I briefly saw a screen on her computer with a list of other stores and their prices.

My only question is, what's the story on this screen? Do they care if you ask to see it?

Best Buy was sued because of this. If you ask to see the screen, they should show you. They cannot keep those prices hidden from you. If you ask to price match their website, they will, or at least they should.

ps3andlovinit · 10-02-2007, 09:39 PM

Quote:

Originally Posted by SS316SRV

Best Buy was sued because of this.

Yes they had two websites set up. The internal one showed the customer different prices than what the customer had seen on the public website. When the customer argued they showed them the internal website that had a higher price than the public one. Nice trick..until you get caught..I try to avoid doing business with them now.

Seperately - they are also charged under the RICO act along with Microsoft for MSN account sign-ups that weren't exactly what the customer expected.

Like I said I try to avoid sending them my business.

wisper9999 · 10-02-2007, 09:40 PM

well stupid me got it from Amazon because I wanted to save a few bucks. Turns out I will save a whole 2 dollars but I have to wait till the 9th before I recieve my order "FF2 on BD"

gr3y · 10-02-2007, 09:42 PM

they have two, i work at bb... and theyve never given an explination for why.... i guess the one online is 'competing' wiht online stores therefore less expensive. They DO (and i do) pricemath thier websites unlike other stores... (stupid frys)

gvortex7 · 10-02-2007, 09:44 PM

The price difference is between their local intranet and their internet (notice the difference) web pages. They were sued earlier this year because some customer accidentally saw their intranet web page (Tagzone) which had a lower product price then BestBuy.com. I guess the customer felt a bit deceived.

psx3man · 10-02-2007, 09:46 PM

so they have to show you the screen if you ask them?

CucamongaBlues · 10-02-2007, 09:53 PM

Fry's is a bizarre place. It's cold, and there's a such a feeling of paranoia about the place. Why is that? I don't think of myself as an apologist for BB or CC or any other brick & mortar. But at least at those other places, that paranoia feeling is pretty much absent.

blu-rayfan101 · 10-02-2007, 09:55 PM

Sorry just getting 100 posts.

!!!!!!!!!!!!

quetzalcoatl · 10-02-2007, 10:00 PM

Quote:

Originally Posted by gr3y

they have two, i work at bb... and theyve never given an explination for why.... i guess the one online is 'competing' wiht online stores therefore less expensive. They DO (and i do) pricemath thier websites unlike other stores... (stupid frys)

My guess with frys is that will change soon. Since they have bought the site from outpost.com to run it themselves. Once they get that worked out I would think they will price match. Not that is matters to me since I have to drive 50+ miles to get to them now. If they donot do it then I suspect they will be heading down the same road BB did.

SS316SRV · 10-02-2007, 10:04 PM

The two different sites were as follows: 1 was instore sale pricing and promotions with the corresponding stock. 2 was the nation pricing and promotions. These two sites wouldn't always match up. The trouble was was that a store in Conn. wouldn't allow customers to access the nation site which would occasionally have lower prices. So they got sued and lost. Best Buy will show you the national price and match that price in the store.

DAMNSAM77 · 10-02-2007, 10:06 PM

Quote:

Originally Posted by wisper9999

well stupid me got it from Amazon because I wanted to save a few bucks. Turns out I will save a whole 2 dollars but I have to wait till the 9th before I recieve my order "FF2 on BD"

Circuit city does also have FF2 for $29.99 plus tax, so you end up spending 3-4 bucks more but you get the movie right away!

CucamongaBlues · 10-02-2007, 10:35 PM

As far as saving a couple of dollars by buying through Amazon, it all depends on the movie. If you got to have it now, well, you got to do what you got to do. I pre-ordered 300 through Amazon, and it sucked to wait. However, even though it said it wasn't going to ship for something like a week later. I still got it about 2 days after it came out. So go figure.

All that being said, I'd be doing alot more Tuesday business with them if I could just go pick it up at a store (i.e. buy on CC's or BB's website and then pick it up at their store). I mean they seem to have a partnership with Target on some things...why not blu-rays?

BTBuck1 · 10-02-2007, 10:42 PM

Quote:

Originally Posted by CucamongaBlues

On the website it was 29.99. At the store, the gal rings me up for 34.99. Two things happened next. I spoke up about the difference and she went off to some back room and then came back ready to give me the website price.

when she went to the backroom she checked the external websites price.
The internal site, reflects in store pricing.

Quote:

Second, when she was entering the info, I briefly saw a screen on her computer with a list of other stores and their prices.
My only question is, what's the story on this screen? Do they care if you ask to see it?

The screen you saw is nothing but a drop down menu to select which store we are pricematching, In this instance...since our website isn't listed we generally select "Other" This is just for accountability purposes, trust me our POS terminals aren't high tech enough to show all our competitors pricing, I wish it were though

Quote:

In other news, and the best part of the story, I've got another Blu-ray to watch on my PS3.

Almost forgot. I bought Fantastic 4: Rise of the Silver Surfer

Good call, hope you have reward zone!

blackhawktraffic · 10-02-2007, 10:53 PM

Quote:

Originally Posted by CucamongaBlues

On the website it was 29.99. At the store, the gal rings me up for 34.99. Two things happened next. I spoke up about the difference and she went off to some back room and then came back ready to give me the website price. Second, when she was entering the info, I briefly saw a screen on her computer with a list of other stores and their prices.

My only question is, what's the story on this screen? Do they care if you ask to see it?

In other news, and the best part of the story, I've got another Blu-ray to watch on my PS3.

Almost forgot. I bought Fantastic 4: Rise of the Silver Surfer

Yeah they are asses about price matching some stuff, ive got a lecture from just about everyone at the local BB but thank god a new one is opening in town. If they would have said no for their site then you could have said target has it for 29.99 anyways but yeah.

frank_t · 10-02-2007, 11:58 PM

Quote:

Originally Posted by SS316SRV

Best Buy was sued because of this. If you ask to see the screen, they should show you. They cannot keep those prices hidden from you. If you ask to price match their website, they will, or at least they should.

when i bought my HD cam from them I had to have them match their website price. they told me they didn't have to, but would.

don't know what laws govern pricing between web and brick-n-mortar....

ground chuck · 10-02-2007, 11:59 PM

today @ bb i told the lady that i wasn't going to pay $34.99 for FF2 and that i could get it cheaper at target. she directed me to customer service were they looked it up and price matched to $27.95. saved some bucks and got it right away. now i wish they had the day after tomorrow too.

CucamongaBlues · 10-03-2007, 08:20 PM

Quote:

Originally Posted by BTBuck1

Good call, hope you have reward zone!

I do have this. We signed up for it when we bought our HDTV.

SS316SRV · 10-03-2007, 08:23 PM

Quote:

Originally Posted by frank_t

when i bought my HD cam from them I had to have them match their website price. they told me they didn't have to, but would.

don't know what laws govern pricing between web and brick-n-mortar....

They don't HAVE to, but if they really want your money in the store, they will match their own site.

10-02-2007, 09:18 PM	#1
CucamongaBlues Member Member since:Aug 2007 Location:Rancho Cucamonga	Bestbuy price diff between website and brick&mortar On the website it was 29.99. At the store, the gal rings me up for 34.99. Two things happened next. I spoke up about the difference and she went off to some back room and then came back ready to give me the website price. Second, when she was entering the info, I briefly saw a screen on her computer with a list of other stores and their prices. My only question is, what's the story on this screen? Do they care if you ask to see it? In other news, and the best part of the story, I've got another Blu-ray to watch on my PS3. Almost forgot. I bought Fantastic 4: Rise of the Silver Surfer Last edited by CucamongaBlues; 10-02-2007 at 09:21 PM. Reason: Forgot a detail.

Similar Threads
thread	Forum	Thread Starter	Replies	Last Post
Can your wife/gf tell the diff b/n Optical & HD audio?	Newbie Discussion	awongus	29	11-20-2009 10:21 PM
What's happening at the brick and mortar stores regarding HD DVD sales?	General Chat	Marcusarilius	15	02-11-2008 04:34 PM
About done with brick and mortar stores....	Blu-ray Technology and Future Technology	Blu-dock Saint	24	08-30-2007 12:41 PM
"Purchase Rallys" and Brick-n-Mortar buys.	Blu-ray Movies - North America	Matt X	14	04-19-2007 09:46 PM

10-02-2007, 09:40 PM	#5
wisper9999 Active Member Member since:Jul 2007 Location:MA Blu-ray collection:145 Blu-ray reviews:2	well stupid me got it from Amazon because I wanted to save a few bucks. Turns out I will save a whole 2 dollars but I have to wait till the 9th before I recieve my order "FF2 on BD"

10-02-2007, 09:42 PM	#6
gr3y Active Member Member since:Jun 2007 Location:California, USA Home Theater Gallery:28 4K collection:34 Blu-ray collection:1054 Blu-ray reviews:14 Trading Score:58	they have two, i work at bb... and theyve never given an explination for why.... i guess the one online is 'competing' wiht online stores therefore less expensive. They DO (and i do) pricemath thier websites unlike other stores... (stupid frys)

10-02-2007, 09:44 PM	#7
gvortex7 Blu-ray Champion Member since:Jan 2007 Location:Fort Lauderdale, FL Blu-ray reviews: 18 Trading Score:105	The price difference is between their local intranet and their internet (notice the difference) web pages. They were sued earlier this year because some customer accidentally saw their intranet web page (Tagzone) which had a lower product price then BestBuy.com. I guess the customer felt a bit deceived.

10-02-2007, 09:46 PM	#8
psx3man Senior Member Member since:Sep 2007 Location:Lima, Ohio Blu-ray collection:1172 Trading Score:92	so they have to show you the screen if you ask them?

10-02-2007, 09:53 PM	#9
CucamongaBlues Member Member since:Aug 2007 Location:Rancho Cucamonga	Fry's is a bizarre place. It's cold, and there's a such a feeling of paranoia about the place. Why is that? I don't think of myself as an apologist for BB or CC or any other brick & mortar. But at least at those other places, that paranoia feeling is pretty much absent.

10-02-2007, 09:55 PM	#10
blu-rayfan101 Expert Member Member since:Aug 2007 Location:The Universe.	Sorry just getting 100 posts. !!!!!!!!!!!!

10-02-2007, 10:04 PM	#12
SS316SRV Blu-ray Guru Member since:Sep 2007 Location:Appleton, WI Blu-ray collection:74	The two different sites were as follows: 1 was instore sale pricing and promotions with the corresponding stock. 2 was the nation pricing and promotions. These two sites wouldn't always match up. The trouble was was that a store in Conn. wouldn't allow customers to access the nation site which would occasionally have lower prices. So they got sued and lost. Best Buy will show you the national price and match that price in the store.

10-02-2007, 10:35 PM	#14
CucamongaBlues Member Member since:Aug 2007 Location:Rancho Cucamonga	As far as saving a couple of dollars by buying through Amazon, it all depends on the movie. If you got to have it now, well, you got to do what you got to do. I pre-ordered 300 through Amazon, and it sucked to wait. However, even though it said it wasn't going to ship for something like a week later. I still got it about 2 days after it came out. So go figure. All that being said, I'd be doing alot more Tuesday business with them if I could just go pick it up at a store (i.e. buy on CC's or BB's website and then pick it up at their store). I mean they seem to have a partnership with Target on some things...why not blu-rays?

10-02-2007, 11:59 PM	#18
ground chuck Power Member Member since:May 2007 Location:Charm City Blu-ray collection:75 Blu-ray reviews:48 Trading Score:18	today @ bb i told the lady that i wasn't going to pay $34.99 for FF2 and that i could get it cheaper at target. she directed me to customer service were they looked it up and price matched to $27.95. saved some bucks and got it right away. now i wish they had the day after tomorrow too.

Best Blu-ray Movie Deals