This list will contain UHDs where a disc replacement program is started for.
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Quote:
Problem: ”At approximately around the 00:40:52, we can distinctly see that Willis's dialogue while being interviewed by the scientists is slightly out of sync. Immediately after, a few shots from 00:41:13 - 00:41:25 are strangely repeated ten seconds earlier at 00:41:00 - 00:41:12.”
Problem: The final finished master was missing an original film editorial fade to black insert in the film. Warner Bros is pressing new discs. https://forum.blu-ray.com/showpost.p...postcount=7374 No idea, if Warner Bros will start a replacement program for it? Will update this topic.
Problem: “Universal Pictures Home Entertainment (UPHE) has identified an issue with the home entertainment releases of Psycho - 60th Anniversary Edition and The Alfred Hitchcock Classics Collection, that specifically impacts copies of Psycho’s Blu-ray and 4K UHD versions made available on September 8, 2020. The initial run of the film’s Blu-ray and 4K UHD discs produced inadvertently omitted Psycho’s original 1960 mono track. UPHE’s goal is to always deliver the best possible product to its consumers. To that end, a replacement program is being established in the U.S. and Canada to ensure that those who have purchased this recent release of Psycho on Blu-ray or 4K UHD receive a corrected disc. To receive an updated Psycho disc, please visit the UPHE Support website (https://www.uphe.com/contact-support) or directly email USHEConsumerRelations@visionmediamgmt.com.”
Problem: Our team have investigated these issues with the disc, and it would appear that our authoring facility used the incorrect inferior audio file when completing the disc.
To rectify this, we are speaking with our facility regarding a replacement UHD disc with the corrected audio. We will be in touch shortly to confirm timeframes regarding their production and shipping.
Quote:
Problem: There are missing frames and a duplicate shot between 15:16-15:50. The theatrical cut is fine.
You can contact Arrow about it and share:
Proof of Purchase
Quantity of replacement discs required (must be proof for each)
SKU/Cat No. beginning FCD (for UK products) or AV (for US/CA products) [AV633 appears to be the US UHD product code]
Delivery Name
Delivery Address
Email Address
Phone Number (inc. international dialling code)
Quote:
Problem: "We discovered this weekend that there is a problem with Blu-ray disc 1 in all of our Citizen Kane editions that affects the contrast in the feature film, starting around the 30-minute mark and lasting until the end of the film. The 4K UHD disc is not affected. We are in the process of manufacturing corrected copies and will be making replacements available to all of our customers. We hope to have replacement discs ready to ship before the end of the year."
Problem: "It has come to our attention that due to a technical error, the set includes an incorrect bonus materials disc for 'Lawrence of Arabia' with fewer pieces of content than intended. We are working with our operations team to determine a solution for consumers who are purchasing the collection, and will communicate that to you as soon as possible." ~Sony Pictures https://www.blu-ray.com/movies/Lawre...266975/#Review
Quote:
Problem: Known on the UK release: compatibility issues with some players with the 4K Blu-ray disc. Plus the included standard Blu-ray was an old release.
D
Quote:
Problem: Unfortunately, it has come to our attention that the soundtrack for the US theatrical cut of DEMONS contains an error. At around the 62-minute mark, the audio incorrectly reverts to the separate international English soundtrack for approximately 12 minutes.
This affects both the UHD and Blu-ray versions of the title (catalogue numbers FCD2035 and FCD2090).
We understand that this is disappointing for fans who were looking forward to experiencing this distinct version of the film in the form in which it was originally shown in US cinemas in 1985.
We are pleased to say that we have corrected the issue and we now have replacement discs ready to send out to any customer who has purchased a 2021 release of this title. This issue only affects the DEMONS disc in the set, there is no replacement needed for the DEMONS 2 disc. https://arrowfilms.com/news/demons-r...ent-programme/
Quote:
Problem: On select players, the theatrical cut exhibits persistent jerky motion/stuttering through its running time.
Problem: "It has come to our attention that there is an English audio encoding error on the new 4K Ultra HD Disc of John Carpenter’s Escape from L.A. Paramount Home Entertainment has corrected the issue and is immediately creating new discs, however the initial shipment of discs has reached some retail outlets. Fans who purchase a disc with a white UPC barcode on the package and would like a replacement should email PHE_CustomerService@Paramount.com for instructions. The corrected product will be shipped free of charge. If your disc package has a yellow UPC barcode, then it is the corrected version and you do not need a replacement."
F
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Problem: We are aware there was a production error on the Rambo 40th Anniversary Steelbook and that the 2 new extras were not included on the UHD disc:
-A Long Road: 40 years of First Blood
-The hunter and the hunted: Scoring First Blood
We will be implementing a disc replacement service early 2023.
Please be assured as soon as we have full details we will get back to you directly.
Problem: At timecode: 1:00.58 there are playback issues and weird jumps. Only the UK HMV Exclusive Cine Edition is affected. The 4K disc on the UK standard edition is not affected. Rest of the world is fine too. https://forum.blu-ray.com/showpost.p...&postcount=825
We will have replacement discs on hand in March. If you'd like a replacement, please email us back with the following:
Your name and a mailing address that will be valid for at least the next 3 months
A photo of the defective A HARD DAY'S NIGHT 4K UHD disc with your name and date written on the front/art side (using a sharpie or paint marker - you can write this info on the lighter portion of the disc, and take a photo against a light source so your name and date are visible). You do not need to break the disc.
The Blu-ray and DVD of A HARD DAY'S NIGHT are not affected and do not need to be replaced.
Quote:
Problem: December 8, 2021:
It has come to our attention that there is an audio error on the Kino Lorber Studio Classics 4K/UHD Disc of HARD TARGET (o-card edition). Please note that the enclosed Blu-ray disc has no problem.
If you ordered from the Kino Lorber store there is no need to fill in this form, we will send to your shipping address on file.
Please enter your address accurately and use a safe/secure mailing address. Be patient, we expect discs to be re-authored, tested, replicated, and ready to send in 30-45 days.
We can only ship replacements to the USA and Canada.
Hell of the Living Dead
REPLACEMENT SCHEME
ULTRAHD
HOUSE ON THE EDGE
OF THE PARK
THE HELL
IMPROVED DISCS WILL BE READY FOR HELL OF THE LIVING DEAD
IN THE MIDDLE OF SEPTEMBER, HOUSE ON THE EDGE OF THE PARK WILL FOLLOW SOON AFTER
IF YOU HAVE PURCHASED FROM OUR WEBSITE, PLEASE DO NOTHING, WE WILL IDENTIFY YOUR ORDER AND SEND OUT AS SOON AS WE CAN.
IF YOU BOUGHT ELSEWHERE, PLEASE E-MAIL ORDERS@88FILMS.CO.UK WITH YOUR PROOF OF PURCHASE AND PREFERRED DELIVERY ADDRESS.
IF YOU NO LONGER HAVE PROOF OF PURCHASE, PLEASE RETURN YOUR OLD DISCS ALONG WITH YOUR PREFERRED DELIVERY ADDRESS TO:
88 Films
Manor House
14 Market Street
Lutterworth
LE17 4EH United Kingdom
(please note, we are unable to reimburse any postage costs no notification will be sent when discs are dispatched, Scheme ends
31st March 2024)
Quote:
Problem:
- A brief shot that incorrectly repeats over a different scene, appearing in the feature of both UHD and Blu-ray
releases (FCD2197 & FCD2285)
- The incorrect colour space being presented on the Blu-ray release (FCD2285)
We are investigating how these faults occurred and will work to put measures into place so issues like this can
be avoided in the future. For now we recommend holding on to your copy and we will follow up with further
information as soon as we can on social and email.
House on the Edge of the Park
REPLACEMENT SCHEME
ULTRAHD
HOUSE ON THE EDGE
OF THE PARK
THE HELL
IMPROVED DISCS WILL BE READY FOR HELL OF THE LIVING DEAD
IN THE MIDDLE OF SEPTEMBER, HOUSE ON THE EDGE OF THE PARK WILL FOLLOW SOON AFTER
IF YOU HAVE PURCHASED FROM OUR WEBSITE, PLEASE DO NOTHING, WE WILL IDENTIFY YOUR ORDER AND SEND OUT AS SOON AS WE CAN.
IF YOU BOUGHT ELSEWHERE, PLEASE E-MAIL ORDERS@88FILMS.CO.UK WITH YOUR PROOF OF PURCHASE AND PREFERRED DELIVERY ADDRESS.
IF YOU NO LONGER HAVE PROOF OF PURCHASE, PLEASE RETURN YOUR OLD DISCS ALONG WITH YOUR PREFERRED DELIVERY ADDRESS TO:
88 Films
Manor House
14 Market Street
Lutterworth
LE17 4EH United Kingdom
(please note, we are unable to reimburse any postage costs no notification will be sent when discs are dispatched, Scheme ends
31st March 2024)
Thank you for your inquiry. We apologize for the delay in response. We are aware of the issuewith Love Actually and are working to rectify.
To receive a replacement, please email a copy of your sales receipt OR a photo of the disc and the packaging with the information requested below.
Your shipping address
Daytime telephone number
Retailer
Selection (Spine) number
(8-digit number found at the base of the spine, under the Universal logo)*If unable to find a spine number, please provide the UPC #
A replacement will be shipped to you once available. Please allow 4-6 weeks for delivery of the updated product.
We apologize for your inconvenience and hope that you will continue to enjoy Universal releases.
Thank you,
Universal Support
M
Quote:
Problem: Warner Bros. Home Entertainment has taken immediate steps to correct the unintentional audio file error on Mad Max 2 The Road Warrior and Mad Max Anthology 4K UHD products. The company has recalled all inventory currently in stores
and the manufacturing of new discs has begun. Replacement discs will be made available for consumers who purchased the affected product. Due to concurrent supply chain delays, replacement product will become available in mid-January.
For more information and to receive a replacement disc, please contact customer support at WHV@warnerbros.com.
Quote:
It has been brought to our attention that customers who purchased our recent release of The Man From Nowhere & The Wailing (4K edition) received an incorrect disc that was missing the Dolby Atmos feature. We take full responsibility for this error, and to make things right as quickly as possible, we would be happy to immediately replace your existing copy with the correct disc free of charge.
How to Request Your Replacement Copy
Please reply with:
1.) Proof of purchase (e.g. screenshot of receipt). We cannot replace discs without valid proof of purchase.
2.) Your full name and current mailing address. To ensure timely and accurate delivery, please type your full name and complete mailing address within the body of the email.
Thank you for your patience, as well as your ongoing support of indie and international films like this one. We greatly value Well Go USA customers like you, so please accept our sincere apology, and as always, feel free to reach out with any additional questions.
Problem: We have an update for you! We received additional reports of playback issues for select copies of these discs (primarily on select players, including Panasonic DP-UB820, PlayStation 5 consoles, Oppo UDP-205 and 203 players, and some Sony UBP-X700). The issue usually presents itself as skipping, freezing and pixelation. The timeframe for the error varies.
Newly pressed replacement discs are now available and we are starting by contacting folks who were in touch with us previously.
Please write your name and current date on the faulty PRINCESS BRIDE 4K UHD disc using a sharpie or paint marker and send us a photo. Also provide your shipping address within the email. Do not mark up the Blu-ray disc(s) or the packaging, as only the 4K UHD disc will be replaced.
You do not need to return the defective disc to us but please hold on to it until your replacement is received.
Quote:
Problem: “Universal Pictures Home Entertainment (UPHE) has identified an issue with the home entertainment releases of Psycho - 60th Anniversary Edition and The Alfred Hitchcock Classics Collection, that specifically impacts copies of Psycho’s Blu-ray and 4K UHD versions made available on September 8, 2020. The initial run of the film’s Blu-ray and 4K UHD discs produced inadvertently omitted Psycho’s original 1960 mono track. UPHE’s goal is to always deliver the best possible product to its consumers. To that end, a replacement program is being established in the U.S. and Canada to ensure that those who have purchased this recent release of Psycho on Blu-ray or 4K UHD receive a corrected disc. To receive an updated Psycho disc, please visit the UPHE Support website (https://www.uphe.com/contact-support) or directly email USHEConsumerRelations@visionmediamgmt.com.”
Q
Quote:
Problem: Discs did not recognized in some players. All copies around the world are affected.
Problem: There are issues on the German audio track. The discs are worldwide the same so all are affected. But if you don't care for German audio, you can leave it that way.
Paramount Germany is offering replacement discs. Simply contact info@universal-pictures.de with a receipt of purchase plus your street address.
Problem: Due to an issue with the 5.1 surround track on our SHOWGIRLS Blu-ray and UHD discs, we will be implementing an automated replacement program for customers that purchased direct from VinegarSyndrome.com. If you purchased from another retailer, please contact us with proof of purchase to qualify for the replacement discs. We expect the replacement Blu-ray and UHD discs to ship out starting July 17th. Thank you for understanding. https://vinegarsyndrome.com/collecti...ucts/showgirls
T
Quote:
Problem: Original Italian disc came with Italian Dolby Digital 5.1 audio. New V2 disc comes with Italian DTS-HD MA 5.1 audio.
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Problem: @ParamountMovies has been made aware of an error on their TITANIC #4K #UltraHD (missing off-screen dialogue) and is going to correct it with a disc replacement program. If you have this title, visit the online form linked below.��Select issue type “Other,” format “UHD,” put “Titanic 4K Ultra HD” in the title field, and in the brief description box add “Replacement Disc.” You’ll be asked for your shipping info and a proof of purchase. Discs will be shipped out soon.
It has been brought to our attention that customers who purchased our recent release of The Man From Nowhere & The Wailing (4K edition) received an incorrect disc that was missing the Dolby Atmos feature. We take full responsibility for this error, and to make things right as quickly as possible, we would be happy to immediately replace your existing copy with the correct disc free of charge.
How to Request Your Replacement Copy
Please reply with:
1.) Proof of purchase (e.g. screenshot of receipt). We cannot replace discs without valid proof of purchase.
2.) Your full name and current mailing address. To ensure timely and accurate delivery, please type your full name and complete mailing address within the body of the email.
Thank you for your patience, as well as your ongoing support of indie and international films like this one. We greatly value Well Go USA customers like you, so please accept our sincere apology, and as always, feel free to reach out with any additional questions.
Your text for 2001 says replacement program unknown, but you've added it to this list. Do you have some new info?
I have no info yet. That's why I left it open and placed a question mark. But Warner Bros is pressing new discs. With this info, consumers can always contact Warner Bros. We will have to wait when it's December 18th, 2018 when new stock is expected to arrive.
Crouching Tiger Hidden Dragon (UK) could be added. First press only worked on a select few players and the included blu-ray was the older release, not from the new 4k master.
Crouching Tiger Hidden Dragon (UK) could be added. First press only worked on a select few players and the included blu-ray was the older release, not from the new 4k master.
Do we know anything about 2001 yet? I emailed WB Tuesday about it and haven't heard anything.
No announced replacement program because our discs weren't supposed to go out in the first place. They might replace them through support emails, might not. You know as much as anyone.
No announced replacement program because our discs weren't supposed to go out in the first place. They might replace them through support emails, might not. You know as much as anyone.
I wouldn't get that "Grease" disc exchanged just yet. For a split second blip you may not catch, you now instead get a whole section of the movie with HDR encoding errors that can cause brightness fluctuations.
Crouching Tiger Hidden Dragon (UK) could be added. First press only worked on a select few players and the included blu-ray was the older release, not from the new 4k master.
Don't you know if it is problem only of first pressing, and it is fixed now? I have the UK version - and it does not play on any of my Panasonic players (even with newest update).
I wouldn't get that "Grease" disc exchanged just yet. For a split second blip you may not catch, you now instead get a whole section of the movie with HDR encoding errors that can cause brightness fluctuations.
Not just section but sections, plural. The flickering is minimised in Dolby Vision but quite blatant in HDR10.
I don't think a pressing with an error is THAT desirable.
It has a unique cover, and the error actually ads a couple seconds of footage rather than remove anything. So yes, I bet it's desirable to some. Whether it'll be worth any kind of real money though, I dunno.
Your text for 2001 says replacement program unknown, but you've added it to this list. Do you have some new info?
I know it's late, but honestly, don't.
1) It was literally 1 scene with a hard transition instead of fade. (Discs got sent out just before they were able to recall them)
2)Can always buy a corrected disc later, but again, it's one transition.
3) Think of resell, or just collector's value later on.
It has a unique cover, and the error actually ads a couple seconds of footage rather than remove anything. So yes, I bet it's desirable to some. Whether it'll be worth any kind of real money though, I dunno.
Honestly i can see it as a "cool thing i have in my collection" deal. But still.
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List of UHDs with a disc replacement program
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