Damn Customs - Blu-ray Forum

BluMonkey · 01-23-2008, 11:46 AM

Ive bought over 90 BD from US BOGOF etc and have never been charged... most if not all for some reason have a German Postmark ...

I ordered 8 on the BOGOF of under the uk £18 per item threshold, but again because amazon have put the total none discounted price ive been hit with a £18.63 bill ... Ive refused to pay the postman who will hold onto it for a week...

Ive emailed amazon to ask to be credited for the charges .... will see what they come back with ...

Dick Turpin strikes again....

ground chuck · 01-23-2008, 11:54 AM

that really stinks, i'd suggest you move for your passion of blu rays .

Grisle · 01-23-2008, 11:58 AM

Yeah come to the US...BD will treat you better over here.

BluMonkey · 01-23-2008, 12:00 PM

Its defo in my mind to ... My Uncle lives in Washington & charlotes Ville ... Hmmm

grrr Im so angry ... the card says " Unfortunately" we cant deliver your item because there's a fee to pay ... It should say " Stand and Deliver " !!!

theyve even charged an extra £1 or $2 just for the card ...

TheTenth · 01-23-2008, 12:02 PM

Amazon has always refunded me for these problems - in France the "receiver" has ot pay a tax if the package was not labelled correctly (price, weight, category - DVD, CD, book ... all boxes have to be checked). I think Amazon keeps a copy of the label, allowing them to check if they were the ones doing the mistake.

BluMonkey · 01-23-2008, 12:30 PM

Thank you for writing to us at Amazon.com with your concern.

I would like to inform you that customs or import duties may be levied once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be.

I apologize if the above information has caused any inconvenience.

If you have any further questions do not hesitate to contact us via the following link:

http://www.amazon.com/contact-us

Thank you for your understanding and shopping at Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=reatgyfa3400867688
If not, click here:
http://www.amazon.com/rsvp-n?c=reatgyfa3400867688

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Khaja
Amazon.com Customer Service
http://www.amazon.com
==============================
Check your order and more: http://www.amazon.com/your-account

X400 · 01-23-2008, 12:49 PM

check "no" they get back to you, sometimes with better results

BluMonkey · 01-23-2008, 12:58 PM

Quote:

Originally Posted by X400

check "no" they get back to you, sometimes with better results

Thanks I was so angry I missed that ...

this was my reply

"The post Royal mail have said because of the way you have labeled it not showing the discount and individual items I have to pay on the full amount ... had it shown the correct infomation I would not have been charged as the individual amounts with the discount are under the £18 threshold
I have been a good customer because of your great customer service however in this instance I am very upset, please could you tell me how to obtain a refund if I dont accept the goods and the post office return to you as undelivered.

This has put me off ordering any further goods from you...

All my past orders have come via Germany and have not had to pay any charges despite how you have shown the info on the box . "

Kirsty_Mc · 01-23-2008, 12:59 PM

Quote:

Originally Posted by X400

check "no" they get back to you, sometimes with better results

I did that... No-one got in touch. They just left it at their standard mailing

.

bhampton · 01-23-2008, 01:00 PM

I'd def move if I were you.

Who would continue to live in Europe if they had a choice.

I go there in the Summer but I'm going to try to put an end to that,.. it's boring and expensive. Stuff that.

-Brian

eat_me_cool · 01-23-2008, 01:03 PM

Quote:

Originally Posted by BluMonkey

Ive bought over 90 BD from US BOGOF etc and have never been charged... most if not all for some reason have a German Postmark ...

I ordered 8 a value with the BOGOF of under the uk £18 per item threshold, but again because amazon have put the total none discounted price ive been hit with a £18.63 bill ... Ive refused to pay the postman who will hold onto it for a week...

Ive emailed amazon to ask to be credited for the charges .... will see what they come back with ...

Dick Turpin strikes again....

There is a simply answer to this.

Simply refuse delivery.

Email Amazon and they will send replacements (they are returned to amazon with charge). In the replacement Amazon put the full order value ($64) and did a CC charge/refund. But I got my discs a week later without the fees

eat_me_cool · 01-23-2008, 01:06 PM

You can also try this

http://www.volkszone.com/VZi/showthr...351900&page=18

The Post office have no legal right to with hold the package after you have paid for it and paid for delivery.

They are acting illegally.

BluMonkey · 01-23-2008, 01:30 PM

Quote:

Originally Posted by eat_me_cool

You can also try this

http://www.volkszone.com/VZi/showthr...351900&page=18

The Post office have no legal right to with hold the package after you have paid for it and paid for delivery.

They are acting illegally.

Interesting reading
section 104 of the Postal Services Act

Basically they have to by Law give me my parcel they cant hold it ransom ...

any monies due can only be recovered seperate from the parcel itself by way of a civil recovery process ...

"Duties (whether of customs or excise) charged on imported goods or other charges payable in respect of postal packets to which this section applies (whether payable to a postal operator or to a foreign administration) may be recovered by the postal operator concerned and in England and Wales and Northern Ireland may be so recovered as a civil debt due to him."

sections 103, 104, 83 and 84 of the act
http://www.opsi.gov.uk/acts/acts2000/00026--h.htm

Ive emailed the post office lets see what they come back with

hanser · 01-23-2008, 01:39 PM

I had the same problem in Germany. I had to pay the customs, elso the package would have gone back to the US. But I wrote a letter including a copy of the receipt to the custom office and got my money back from them. So you could try this.

BluMonkey · 01-23-2008, 02:14 PM

Ive emailed them a copy of the order ...

but not heard anything back yet

Bourne1 · 01-23-2008, 02:39 PM

Ahhh, customs...gotta love them. My mom sent a Christmass package one year to our family in Italy. It arrived in Germany for some reason before going to Italy. Anyway, once the package was delivered, they charged my Aunt an Uncle a customs charge; even though my mom paid for all the shipping charges, etc. It was because it went to Germany first for some unknown reason. This has never happended before because we always sent packages to Italy.

BluMonkey · 01-23-2008, 02:59 PM

Quote:

Greetings from Amazon.com.

I truly apologize for the inconvenience caused by this problem with order #
#########and ##########.

As we stated in an earlier message, your original shipment never passed through customs. As a result any customs or import duties owed on the value of the original shipment will be levied once the package reaches the destination country. Unfortunately, Amazon.com has no control over these charges.

You are welcome to refuse this package. Refusing the shipment allows you to return the unopened box without having to pay for return shipping.

If you are unable to refuse the shipment, you can the items back to us via an economical air mail method. Send the package to:

RETURNS CENTER - AMAZON.COM
172 Trade Street
Lexington, KY 40511

Once you have returned the item, please write again to let us know what your return shipping costs were. We will refund your credit card for this expense.

Please visit the following link to provide the information we
requested:

http://www.amazon.com/rsvp-mi

Once the package is returned to us, we will issue a full refund.

I'm sorry I was not able to be of more help. Thank you for shopping at Amazon.com. We look forward to your next visit to our store.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y
If not, click here:
http://www.amazon.com/rsvp-n

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Vidyasagar
Amazon.com Customer Service
http://www.amazon.com

I replied with no and protested again

mtl007 · 01-23-2008, 03:13 PM

You should be able to take your real Amazon bill to the customs and pay duty only on price paid and not value of goods.

Did you try that route? I don't believe arguing with Amazon will go too far about custom/duties.

BluMonkey · 01-23-2008, 03:25 PM

Quote:

Originally Posted by mtl007

You should be able to take your real Amazon bill to the customs and pay duty only on price paid and not value of goods.

Did you try that route? I don't believe arguing with Amazon will go too far about custom/duties.

it isnt customs its the Royal Mail acting on behalf of customs...

Ive emailed them the original order the point to amazon was why the hell they just couldnt devide the price paid between the 2 dvds or @ worse just put the price of one as in either case I wouldnt of had pay anything ....

mrdario64 · 01-23-2008, 03:27 PM

Quote:

Originally Posted by BluMonkey

"The post Royal mail have said because of the way you have labeled it not showing the discount and individual items I have to pay on the full amount ... had it shown the correct infomation I would not have been charged as the individual amounts with the discount are under the £18 threshold
"

This happened to me 3 times recently. I ordered 2 titles at a time, with discount the value would be under £18. On each occasion Amazon not only listed the full value without discount, but also added in the postage charges. As well as Tax and Import duty, in each case I had to pay an £8 post office handling charge.

This was the first time i've been had from Amazon, tho the first Blu's i've ordered. Perhaps I was unlucky.

01-23-2008, 11:46 AM	#1
BluMonkey Active Member Member since:Jan 2007 Location:UK Blu-ray collection:131	Damn Customs Ive bought over 90 BD from US BOGOF etc and have never been charged... most if not all for some reason have a German Postmark ... I ordered 8 on the BOGOF of under the uk £18 per item threshold, but again because amazon have put the total none discounted price ive been hit with a £18.63 bill ... Ive refused to pay the postman who will hold onto it for a week... Ive emailed amazon to ask to be credited for the charges .... will see what they come back with ... Dick Turpin strikes again.... Last edited by BluMonkey; 01-23-2008 at 04:14 PM.

01-23-2008, 12:00 PM	#4
BluMonkey Active Member Member since:Jan 2007 Location:UK Blu-ray collection:131	Its defo in my mind to ... My Uncle lives in Washington & charlotes Ville ... Hmmm grrr Im so angry ... the card says " Unfortunately" we cant deliver your item because there's a fee to pay ... It should say " Stand and Deliver " !!! theyve even charged an extra £1 or $2 just for the card ... Last edited by BluMonkey; 01-23-2008 at 12:25 PM.

01-23-2008, 12:30 PM	#6
BluMonkey Active Member Member since:Jan 2007 Location:UK Blu-ray collection:131	amazon reply Thank you for writing to us at Amazon.com with your concern. I would like to inform you that customs or import duties may be levied once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. I apologize if the above information has caused any inconvenience. If you have any further questions do not hesitate to contact us via the following link: http://www.amazon.com/contact-us Thank you for your understanding and shopping at Amazon.com. Please let us know if this e-mail resolved your question: If yes, click here: http://www.amazon.com/rsvp-y?c=reatgyfa3400867688 If not, click here: http://www.amazon.com/rsvp-n?c=reatgyfa3400867688 Please note: this e-mail was sent from an address that cannot accept incoming e-mail. To contact us about an unrelated issue, please visit the Help section of our web site. Best regards, Khaja Amazon.com Customer Service http://www.amazon.com ============================== Check your order and more: http://www.amazon.com/your-account Last edited by BluMonkey; 01-23-2008 at 12:47 PM.

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01-23-2008, 11:54 AM	#2
ground chuck Power Member Member since:May 2007 Location:Charm City Blu-ray collection:75 Blu-ray reviews:48 Trading Score:18	that really stinks, i'd suggest you move for your passion of blu rays .

01-23-2008, 11:58 AM	#3
Grisle Power Member Member since:Sep 2007 Location:Northern California 4K collection:18 Blu-ray collection:18 Trading Score:12	Yeah come to the US...BD will treat you better over here.

01-23-2008, 12:02 PM	#5
TheTenth Special Member Member since:Aug 2007 Location:Clermont-Ferrand, France Home Theater Gallery:9 4K collection:98 Blu-ray collection:681 DVD collection:1 Blu-ray reviews:11	Amazon has always refunded me for these problems - in France the "receiver" has ot pay a tax if the package was not labelled correctly (price, weight, category - DVD, CD, book ... all boxes have to be checked). I think Amazon keeps a copy of the label, allowing them to check if they were the ones doing the mistake.

01-23-2008, 12:49 PM	#7
X400 Blu-ray Samurai Member since:Jul 2007 Location:Kent Blu-ray collection:328 Blu-ray reviews:41 Trading Score:23	check "no" they get back to you, sometimes with better results

01-23-2008, 01:00 PM	#10
bhampton Blu-ray Count Member since:Aug 2007 4K collection:981 Blu-ray collection:2537 DVD collection:67 Blu-ray reviews: 6 Trading Score:18	I'd def move if I were you. Who would continue to live in Europe if they had a choice. I go there in the Summer but I'm going to try to put an end to that,.. it's boring and expensive. Stuff that. -Brian

01-23-2008, 01:06 PM	#12
eat_me_cool Active Member Member since:May 2007 Location:Battersea	You can also try this http://www.volkszone.com/VZi/showthr...351900&page=18 The Post office have no legal right to with hold the package after you have paid for it and paid for delivery. They are acting illegally.

01-23-2008, 01:39 PM	#14
hanser Active Member Member since:May 2007 Location:Heidelberg, Germany Blu-ray reviews:1	I had the same problem in Germany. I had to pay the customs, elso the package would have gone back to the US. But I wrote a letter including a copy of the receipt to the custom office and got my money back from them. So you could try this.

01-23-2008, 02:14 PM	#15
BluMonkey Active Member Member since:Jan 2007 Location:UK Blu-ray collection:131	Ive emailed them a copy of the order ... but not heard anything back yet

01-23-2008, 02:39 PM	#16
Bourne1 Senior Member Member since:Dec 2007	Ahhh, customs...gotta love them. My mom sent a Christmass package one year to our family in Italy. It arrived in Germany for some reason before going to Italy. Anyway, once the package was delivered, they charged my Aunt an Uncle a customs charge; even though my mom paid for all the shipping charges, etc. It was because it went to Germany first for some unknown reason. This has never happended before because we always sent packages to Italy.

01-23-2008, 03:13 PM	#18
mtl007 Active Member Member since:May 2007 Blu-ray collection:51 Trading Score:10	You should be able to take your real Amazon bill to the customs and pay duty only on price paid and not value of goods. Did you try that route? I don't believe arguing with Amazon will go too far about custom/duties.

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