Samsung BDP-1000 problem - Blu-ray Forum

FrankZ · 01-07-2007, 09:50 PM

I've had mine for a couple of months and have watched a few BR movies without any problems to speak of till this evening. I put in a brand new BR DVD and the player would not load the disc. There was a message on the screen saying the disc could not be played.

I tried a few more BR DVD's that we've watched with out any problems in the past...none of them will load!

Next step was to try a SD DVD...loaded without any problems at all.

Went back to another previously viewed BR DVD...same damn thing! Front panel display says NO DISC!

I even tried pulling the plug and letting the unit sit for a minute or two before plugging it back in. Same problem.

Before you ask, yes I installed the firmware update the same day I bought the player.

Anyone else experience this mess?

FWIW, It won't even read a CD-R for a Firmware update now.

FrankZ · 01-07-2007, 09:54 PM

The player won't even do a firmware update now.

I think I'll ebay it after it comes back from the shop and stick with a name I've had better luck with in the past.

PurpleAardvark · 01-07-2007, 10:12 PM

Contact samsung. I had the same problem and after I sent it in it hasn't done it.

C6 Z06 · 01-07-2007, 11:16 PM

Don't waste your time and just get a different player. I went through 3 Sammy players with the firmware update and they WILL NOT PLAY SOME MOVIES no matter how many times you call Samsung or send it in for service.

Best Buy thought I was nuts with the problems I was having because no one else had returned theirs yet. Most had not bought over 60 movies in the first 3 weeks either and watched one every night to find problems. I then took the time to go to two other BB's and test my equiptment and all the players they sell(or will sell). The only players the worked for all movies and cd's were the PS3 and the Panasonic. The phillips, Samsung AND the Pioneer locked up solid with some movies.

A friend (manager of Circuit City) was well aware of the Sammy problem even though the Best Buy's were not. Good luck.

FrankZ · 01-08-2007, 02:11 AM

I talked to the Samsung CS folks today, they said send it in for service. I wish this had happened within the BB 30 day return window...I'd get my money back.

Unfortunetly getting another player just isn't in the cards right now.

I've got a Pioneer Elite DV-47 that has performed flawlessly since my wife bought it for me about 5 years ago. I've got a Sony 5 disc cd player that still performs beautifully.

Guess it was time to buy a POS.

C6 Z06 · 01-08-2007, 02:22 AM

Frank, I ended up getting the PS3 in place of the Sammy at Best Buy and a few hundred $'s back. I had no intention on getting a PS3, but it turns out the PQ with the game console is better than the Sammy and cheaper to boot. I even bought a PS3 game (Resistance- fall of man)

PurpleAardvark · 01-08-2007, 04:03 AM

Well I can say that the sammy has been nice for me. No problems other than the spirt of not playing certain movies. It was fixed permently. Problems with the sammy seems to be a minority for the HD (high def) players. I have seen more sony than sammy players come in for service. Even more than that would be Toshiba players. The A1 was bad but the A2 has been even worse. One was even thrown at our geek squad members. Tis the season. Either way I would say the sammy is a pretty solid player. It however should be updated right out of the box.
Sorry to here you went through 3 players, but honestly that is more of a rarity than anything else. I would just chalk it up to bad luck or you got it the first week it came out. Samsung is always good about fixing/replacing there stuff. Much better than toshiba which in a round about way told me to go f myself. So rember this what you may thing is bad could be worse, it could have the toshiba logo on it.

C6 Z06 · 01-08-2007, 10:36 AM

I think they are aware of the problems and I'm sure the Gen 2 will correct any issues. If you have the movies Behind Enemy Lines and The League of Extraordinary Gentlemen try those and tell me how they do. With the firmware I still could not play both of those movies.

PurpleAardvark · 01-08-2007, 05:17 PM

I have The League of Extraordinary Gentlemen and I have had no problems playing it. I have wached it about 3 times. It takes a few extra seconds to load but other than that it is fine. Fire down below, well I don't have that one but all the new movies are playing without a problem.

FrankZ · 01-15-2007, 04:28 PM

Well this just keeps getting better and better. I dropped off the player at a UPS store on 1-9-07. I made it's way to Denver on the same day (Arrival Scan) and no further moveemnt.

I called UPs and they told me a trace has to be requested but I'm not allowed to request it because I didn't pay for shipping. WTF!?!?

I called Samsung and and made it through 3 different levels of Customer Service before getting a trace started. I was told that if UPS has lost the player that Samsung will file a claim and I'll get a replacement. If a claim is filed it will take 1-8 days for UPS to process it.

Great way to start the week.

FrankZ · 01-18-2007, 12:51 AM

Well mine FINALLY made it to CEV in New Jersey. No activity on the UPS site for 7 days and after I called Samsung the Package Trace verified the box was actually in NJ.

FrankZ · 01-27-2007, 01:32 AM

Just got it back this afternoon from CVE.

The unit sure as shit didn't come back the same way it left my house. It WAS flawless. Not a speck of dust on it, and no scratches. Now the top is scratched and dinged up.

Think that's bad...IT STILL DOESN'T WORK!!!!

Un-Freakin'-Believable! I talked to the Level One tech support person at Samsung before plugging the unit in and trying it out. I didn't want to do anything until I talked to them about the cosmetic condition. She agreed that the unit should have been returned in the same condition I sent it in. She told me to try the unit to see if it now worked. I tried calling back but they had already closed. You can bet your arse that I'll be on the phone at Zero Dark Thirty in the morning!

Gawd I'm pissed!

FrankZ · 01-27-2007, 10:00 PM

I think I've been a good little customer, but as of today I'm beginning to get the urge to choke the snot outta somebody.

As instructed yesterday by Samsung Tech Support, I called back this morning to talk to someone in the "Extended Customer Care" department. After trying for 2 HOURS to get through on their 800 number I finally get to the point where I'm on hold for the next available operator. I'm not makin' this up...I sat on hold for 30 minutes! The guy answers the phone and I go through 5 minutes of who I am, where I live, what my phone numbers are, etc, etc, etc..."Have you ever called Samsung Tech Support before?" They've got a record of all of calls every customer makes to them!!!

So I tell the tech-guy about the direction I received to call back today and ask for the other department so that I can get some resolution.

I get "Sorry Sir, That department is closed on the weekends. Are you sure you were told to call back today?" Heavy sigh from me and I ask to talk to his supervisor. The supervisor won't get on the phone to talk to me so the guy I'm talking to tries to put me through to the next department's voice mail, problem is that there is no voice mail system. All I got was a message saying that they are closed for the weekend (probably at home watching a good BR Player) and to call back when they're open.

Mr. Tech Support gives me some lame B.S. about how he's gonna send the other person that told me to call today a "Nasty Email" about all of this. Well La-tee-Freakin' da! What the heck is a "Nasty Email" gonna do for me and my BR Player that doesn't work....STILL!

I'll say it again, I'm not doin' this for a "Freebie" or anything like that. I just want my damn player to work and I want in the same condition that it was in when I sent it out.

Is that asking too much

ivanheng · 01-29-2007, 12:34 AM

Hey Guys! you want the set to work??? very simple turn it off for a while and use a fan to blow, Once it get cool down.....it will works.......

bbrain · 01-29-2007, 06:26 AM

Frank.

i'm so sorry but you'll have to please excuse me.

LLLLLLLLLLOOOOOOOOOOOOOOLLLLLLLLLLLLLLLLLLLLLLLLLL

i truly feel sorry for you, lol.

i have the same player, i think you and i are S.O.L.

i bought mine and brandsmart and tried to take it back after 2 weeks. i didnt realize the reciept said 5 day return policy. Maybe i'll try to sell it on ebay..

anyways, best wishes with that ordeal.

01-07-2007, 09:50 PM	#1
FrankZ Junior Member Member since:Jan 2007	Samsung BDP-1000 problem I've had mine for a couple of months and have watched a few BR movies without any problems to speak of till this evening. I put in a brand new BR DVD and the player would not load the disc. There was a message on the screen saying the disc could not be played. I tried a few more BR DVD's that we've watched with out any problems in the past...none of them will load! Next step was to try a SD DVD...loaded without any problems at all. Went back to another previously viewed BR DVD...same damn thing! Front panel display says NO DISC! I even tried pulling the plug and letting the unit sit for a minute or two before plugging it back in. Same problem. Before you ask, yes I installed the firmware update the same day I bought the player. Anyone else experience this mess? FWIW, It won't even read a CD-R for a Firmware update now.

01-27-2007, 01:32 AM	#12
FrankZ Junior Member Member since:Jan 2007	STILL not working, and now beat up! Just got it back this afternoon from CVE. The unit sure as shit didn't come back the same way it left my house. It WAS flawless. Not a speck of dust on it, and no scratches. Now the top is scratched and dinged up. Think that's bad...IT STILL DOESN'T WORK!!!! Un-Freakin'-Believable! I talked to the Level One tech support person at Samsung before plugging the unit in and trying it out. I didn't want to do anything until I talked to them about the cosmetic condition. She agreed that the unit should have been returned in the same condition I sent it in. She told me to try the unit to see if it now worked. I tried calling back but they had already closed. You can bet your arse that I'll be on the phone at Zero Dark Thirty in the morning! Gawd I'm pissed!

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01-07-2007, 09:54 PM	#2
FrankZ Junior Member Member since:Jan 2007	The player won't even do a firmware update now. I think I'll ebay it after it comes back from the shop and stick with a name I've had better luck with in the past.

01-07-2007, 10:12 PM	#3
PurpleAardvark Active Member Member since:Jul 2006 Location:Cross Plains, WI	Contact samsung. I had the same problem and after I sent it in it hasn't done it.

01-07-2007, 11:16 PM	#4
C6 Z06 Special Member Member since:Dec 2006 Location:Virginia 4K collection:427 Blu-ray collection:1695 Trading Score:18	Don't waste your time and just get a different player. I went through 3 Sammy players with the firmware update and they WILL NOT PLAY SOME MOVIES no matter how many times you call Samsung or send it in for service. Best Buy thought I was nuts with the problems I was having because no one else had returned theirs yet. Most had not bought over 60 movies in the first 3 weeks either and watched one every night to find problems. I then took the time to go to two other BB's and test my equiptment and all the players they sell(or will sell). The only players the worked for all movies and cd's were the PS3 and the Panasonic. The phillips, Samsung AND the Pioneer locked up solid with some movies. A friend (manager of Circuit City) was well aware of the Sammy problem even though the Best Buy's were not. Good luck.

01-08-2007, 02:11 AM	#5
FrankZ Junior Member Member since:Jan 2007	I talked to the Samsung CS folks today, they said send it in for service. I wish this had happened within the BB 30 day return window...I'd get my money back. Unfortunetly getting another player just isn't in the cards right now. I've got a Pioneer Elite DV-47 that has performed flawlessly since my wife bought it for me about 5 years ago. I've got a Sony 5 disc cd player that still performs beautifully. Guess it was time to buy a POS.

01-08-2007, 02:22 AM	#6
C6 Z06 Special Member Member since:Dec 2006 Location:Virginia 4K collection:427 Blu-ray collection:1695 Trading Score:18	Frank, I ended up getting the PS3 in place of the Sammy at Best Buy and a few hundred $'s back. I had no intention on getting a PS3, but it turns out the PQ with the game console is better than the Sammy and cheaper to boot. I even bought a PS3 game (Resistance- fall of man)

01-08-2007, 04:03 AM	#7
PurpleAardvark Active Member Member since:Jul 2006 Location:Cross Plains, WI	Well I can say that the sammy has been nice for me. No problems other than the spirt of not playing certain movies. It was fixed permently. Problems with the sammy seems to be a minority for the HD (high def) players. I have seen more sony than sammy players come in for service. Even more than that would be Toshiba players. The A1 was bad but the A2 has been even worse. One was even thrown at our geek squad members. Tis the season. Either way I would say the sammy is a pretty solid player. It however should be updated right out of the box. Sorry to here you went through 3 players, but honestly that is more of a rarity than anything else. I would just chalk it up to bad luck or you got it the first week it came out. Samsung is always good about fixing/replacing there stuff. Much better than toshiba which in a round about way told me to go f myself. So rember this what you may thing is bad could be worse, it could have the toshiba logo on it.

01-08-2007, 10:36 AM	#8
C6 Z06 Special Member Member since:Dec 2006 Location:Virginia 4K collection:427 Blu-ray collection:1695 Trading Score:18	I think they are aware of the problems and I'm sure the Gen 2 will correct any issues. If you have the movies Behind Enemy Lines and The League of Extraordinary Gentlemen try those and tell me how they do. With the firmware I still could not play both of those movies.

01-08-2007, 05:17 PM	#9
PurpleAardvark Active Member Member since:Jul 2006 Location:Cross Plains, WI	I have The League of Extraordinary Gentlemen and I have had no problems playing it. I have wached it about 3 times. It takes a few extra seconds to load but other than that it is fine. Fire down below, well I don't have that one but all the new movies are playing without a problem.

01-15-2007, 04:28 PM	#10
FrankZ Junior Member Member since:Jan 2007	Well this just keeps getting better and better. I dropped off the player at a UPS store on 1-9-07. I made it's way to Denver on the same day (Arrival Scan) and no further moveemnt. I called UPs and they told me a trace has to be requested but I'm not allowed to request it because I didn't pay for shipping. WTF!?!? I called Samsung and and made it through 3 different levels of Customer Service before getting a trace started. I was told that if UPS has lost the player that Samsung will file a claim and I'll get a replacement. If a claim is filed it will take 1-8 days for UPS to process it. Great way to start the week.

01-18-2007, 12:51 AM	#11
FrankZ Junior Member Member since:Jan 2007	Well mine FINALLY made it to CEV in New Jersey. No activity on the UPS site for 7 days and after I called Samsung the Package Trace verified the box was actually in NJ.

01-27-2007, 10:00 PM	#13
FrankZ Junior Member Member since:Jan 2007	I think I've been a good little customer, but as of today I'm beginning to get the urge to choke the snot outta somebody. As instructed yesterday by Samsung Tech Support, I called back this morning to talk to someone in the "Extended Customer Care" department. After trying for 2 HOURS to get through on their 800 number I finally get to the point where I'm on hold for the next available operator. I'm not makin' this up...I sat on hold for 30 minutes! The guy answers the phone and I go through 5 minutes of who I am, where I live, what my phone numbers are, etc, etc, etc..."Have you ever called Samsung Tech Support before?" They've got a record of all of calls every customer makes to them!!! So I tell the tech-guy about the direction I received to call back today and ask for the other department so that I can get some resolution. I get "Sorry Sir, That department is closed on the weekends. Are you sure you were told to call back today?" Heavy sigh from me and I ask to talk to his supervisor. The supervisor won't get on the phone to talk to me so the guy I'm talking to tries to put me through to the next department's voice mail, problem is that there is no voice mail system. All I got was a message saying that they are closed for the weekend (probably at home watching a good BR Player) and to call back when they're open. Mr. Tech Support gives me some lame B.S. about how he's gonna send the other person that told me to call today a "Nasty Email" about all of this. Well La-tee-Freakin' da! What the heck is a "Nasty Email" gonna do for me and my BR Player that doesn't work....STILL! I'll say it again, I'm not doin' this for a "Freebie" or anything like that. I just want my damn player to work and I want in the same condition that it was in when I sent it out. Is that asking too much

01-29-2007, 12:34 AM	#14
ivanheng New Member Member since:Jan 2007	Hey Guys! you want the set to work??? very simple turn it off for a while and use a fan to blow, Once it get cool down.....it will works.......

01-29-2007, 06:26 AM	#15
bbrain New Member Member since:Jan 2007	Frank. i'm so sorry but you'll have to please excuse me. LLLLLLLLLLOOOOOOOOOOOOOOLLLLLLLLLLLLLLLLLLLLLLLLLL i truly feel sorry for you, lol. i have the same player, i think you and i are S.O.L. i bought mine and brandsmart and tried to take it back after 2 weeks. i didnt realize the reciept said 5 day return policy. Maybe i'll try to sell it on ebay.. anyways, best wishes with that ordeal.

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