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Old 08-18-2008, 06:55 PM   #1
househead househead is offline
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Sep 2007
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Default Anything I can do to get out my Directv contract?

*sorry for the long post and if it's in the wrong forum*

Customer since 10/07

Problems since week 1. My dish was not properly installed and fell down on my roof after the first week. They didn't want to send anyone out that saturday night, and it was a 3 hour fight with them to finally get someone to come out on sunday and fix their mistake. I didn't want the dish blowing totally off the roof and damaging anything. They didn't share my concern.

Since the spring I constantly get HD signals dropping with the 771 error signal. Service guy comes out last month and says they should have never installed the dish because the trees in my back yard and blocking the signal. Go figure! (service guy said to tell DirecTV that If I ever want to "get anything")

Last straw - this week I totally lost the picture from my HDMI output. After the normal annoying troubleshooting the guy asks if i have a picture using component cables. While I was back on hold I grabbed a set and found that the component output does work. They tell me there's nothing they can do for me because I am getting the HD signal with the component cables. He proceeds to tell me component is as good as HDMI and just hook up the 5 cables and be done with it. I argue that the box is not working properly and it needs to be addressed. If I want to use HDMI, why shouldn't I be able to? He said the supervisor agreed with his assessment, so I asked to talk to supervisor. I was disconnected after 45 minutes on hold. I called back, talked to someone else and she was having the supervisor call me this morning between 9-10am. It is almost 3pm and I haven't heard a thing.

As much as I disliked Comcast, I am ready to go back. In fact I am SO ready that I am willing to pay the cancellation fee.....unless you guys think there's a way I can avoid the charge?
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