PS3 Networking issues... PS3 itself? - Blu-ray Forum

Uniquely · 02-14-2009, 10:40 PM

I've had my PS3 for almost a year now I think. I've had networking issues with it the entire time. My issues are....

1. Near constant DLNA errors while streaming media. It never actually stops the streaming.... but the little error message pops up in the top right corner every minute or two. It's just plain annoying and eliminates my PS3 from use as a streamer

2. Random sign outs from the Playstation network caused by DNS error. This is less frequent... about once an hour I'd guess. This has been a HUGE reason my PS3 doesn't get more gaming love. I'm a multiplayer kind of gal... so it would drive me NUTS to get randomly signed out of matches.

Here's what I have tried...

I've used two different routers during this time... a Belkin N1 Vision and a Linksys WRT54G version 5.

I've tried using both a wired ethernet connection from router to PS3, and a wireless connection.

I've set a static IP for the PS3 and entered all network settings manually.

I've tried turning off UPnP in the router.

I've placed the IP address for my PS3 in the DMZ zone of my router.

I have a PC and two 360's that connect to my network via ethernet; and a PS3, Wii, Lexmark printer, laptop and iPhone that connect to my network wirelessly. My PS3 is the only thing on my network that has issues... and these issues have been constant despite all the steps listed above.

I'm no IT professional... but I'm not a networking virgin either. I've tried everything I know and could research on the net.... and nothing fixes it. I truly believe it is the PS3 iself.... either a bad networking card or a bug in the networking software.

Any thoughts on what to do next?

Maximus · 02-14-2009, 10:45 PM

Send it back to Sony and get it fixed. Try Mike Marine's thread if you are man (woman in your case!) enough...

crackinhedz · 02-14-2009, 10:45 PM

Quote:

I've tried turning off UPnP in the router.

did you try turning UPnP off (Disable) in the PS3 as well?

...although from the sounds of it...might be something more.

I will say however, that I use to have a Linksys WRT54G, and had nothing but trouble! ...now I use a Westell modem/router with zero issue.

Uniquely · 02-14-2009, 10:51 PM

Quote:

Originally Posted by crackinhedz

did you try turning UPnP off (Disable) in the PS3 as well?

...although from the sounds of it...might be something more.

I will say however, that I use to have a Linksys WRT54G, and had nothing but trouble! ...now I use a Westell modem/router with zero issue.

Yes.. I have disabled UPnP on both the router and the PS3. I will say I had LESS issues with the Belkin router than the Linksys. With the Belkin I only got the DLNA errors when streaming media.... the PSN connection seemed pretty stable. Unfortunately... about three months after getting the Belkin; it died due to an overheating issue caused by the lcd screen on the router. Too bad I didn't read how common that issue was with that model until AFTER my router died

Uniquely · 02-14-2009, 10:52 PM

Quote:

Originally Posted by Maxpower1987

Send it back to Sony and get it fixed. Try Mike Marine's thread if you are man (woman in your case!) enough...

I didn't save the receipt. I've read people say it is a pain to get Sony to handle a warrantly without the receipt. Will a CC statement do?

Maximus · 02-14-2009, 11:11 PM

See if they can do it by serial number, that's how I did it over here. They will have a log of when your console was manufactured and sold to the retailer, so they will know how old it is (and whether it is still under warranty). I think the difference over here is that the scanned barcode information from all shops is sent back to Sony who also keep track of the sold date, this isn't the case in most US stores.

Uniquely · 02-15-2009, 12:06 AM

I guess I'll at least try and give them a call. I just have a feeling that "weird random networking issue" is going to be a lot harder to get covered than something like say a dead laser. It's worth a shot though.

Tempest · 02-15-2009, 12:14 AM

I had similar problems for awhile.. I finally broke down one day and did non stop google research on networking.. Found a setting called MTU... I think you need to make sure it is on automatic on the PS3... If that doesn't work also could try setting it a bit lower on your router / computer.. there is a trick with the ping command to find out how much is too much for your system as well.. I forget exactly what I did but I solved it 100%.. I use to have it stop streaming every 20 seconds while streaming.. tons of errors like you got.. After fixing the settings.. Zero problems for months now.. no problems streaming anything..

I don't think it is the PS3.. I think it is the settings of the PS3 or Computer, or both.

SkantDragon · 02-15-2009, 12:33 AM

What you've described sounds like the underlying ethernet link is dropping sometimes. That could be due to a defective PS3, but might not be. There could be something wrong with your network that the other devices aren't complaining about or are simply not triggering.

I'd say the next diagnosis step would be to get a friend to bring their PS3 over and see if it experiences the same symptoms.

If it does, then you don't have a defective PS3. And getting a replacement from Sony would be a big waste of time.

If it doesn't, then you have definitive proof that your PS3 is defective, and that will make it easier to get a replacement.

It could also be enlightening to take you PS3 to a friend's house and see if it experiences the same trouble when hooked up to their network.

If you conclude that your PS3 is not defective... then what? The symptoms you describe sound like your network may be dropping the link when under load. Streaming makes it happen much more often. This may point to an MTU problem. Especially if you're using an encapsulating internet connection such as PPPoE which eats up the available packet size.

MTU is Maximum Transmission Unit. It's the largest packet your PS3 will try to send. If this is too large, your network may reject it (or may even fall over).

Try manually setting the MTU to a small value like 768 and see if the symptoms persist. If that fixes it, then there you go. Smaller MTU values will reduce network throughput. So if 768 works, experiment with increasing it until you discover how high you can go safely. A value of 1500 would be normal. You may need something like 1300.

I hope that helps.

Uniquely · 02-15-2009, 01:54 AM

I don't know anyone else with a PS3..... but I'll try adjusting the MTU. I've always left that setting at automatic.

richieb1971 · 02-15-2009, 01:54 AM

I get random logouts and DLNA errors. Not too often though.

The PS3 chat however kills it everytime. The most i've been on that is about 10 minutes before it crashes.

SkantDragon · 02-15-2009, 06:13 PM

Quote:

Originally Posted by robinandtami

I don't know anyone else with a PS3..... but I'll try adjusting the MTU. I've always left that setting at automatic.

Well? How did it go?

And re: no friends with a PS3... do you have any friends who also have a home network? You could try your PS3 on their network and see if symptoms persist. Especially if they use a different ISP.

I think the problem is that you have an ISP that uses an encapsulating protocol like PPPoE. These can cause MTU problems which produce symptoms like you've described for all sorts of network devices... not just the PS3. These days, network devices have gotten a lot better at guessing what MTU will actually work through those tunnels, so it's not as much of a problem as it used to be. But it still happens.

Oh, and yes... in case I was implying that 'automatic MTU' means 'guess' up there... yes, that's exactly what I mean to say. IP protocol doesn't provide a reliable means to determine the MTU. Devices have to use guess work and probe with various packet sizes. If your router or something else in the network is blocking ICMP packets, then the MTU can really become a flat guess. And something like that is almost certainly what's happening here.

The chances that you have faulty hardware are actually very slim given that 1) PS3s are very well built and have a very low percentage of faults in the first place 2) The network adapters are a particularly unlikely area to have any fault and 3) You've tried it with both wired and wireless. It's hard to imagine a hardware failure that would knock out both of those without also creating other more severe symptoms.

My suggestion to put a friend's PS3 on the network was mostly to rule out the possibility of a defective PS3 completely so you wouldn't waste your time trying to get Sony to send you another one.

Marquoz · 02-15-2009, 09:10 PM

Quote:

Originally Posted by robinandtami

I didn't save the receipt. I've read people say it is a pain to get Sony to handle a warrantly without the receipt. Will a CC statement do?

If you purchased it from Best Buy they have a copy of the receipt they keep for a couple years, so you might be able to get it from there. If you got it from Circuit City, I'm pretty sure you are out of luck, not sure if they kept their data servers since they went out of business. Anywhere else, you might have to call them to see if they keep copies of receipts that can be linked to a credit card.

Uniquely · 02-15-2009, 09:14 PM

I haven't been on my PS3 since I downloaded Flower friday night... but may have some time to play with it this evening. I'll definitely try the MTU adjustment and my internet provider does use PPPoE, so the things you are saying make sense. It is weird how this issue only affects the PS3. I use my 360's for streaming without issue, and I never get random internet disconnects on any of the other internet enabled devices on my network.

I don't know about networks at any of my friends houses. I am a 40 year old woman.... and most of my friends are of a similar demographic. I'm definitely by far and away the biggest tech freak of the bunch.

So start at about 768 and work my way up until I see issues... assuming the drop in MTU solves it to begin with.... check! Thanks for the advice..... I will let you know how it comes out when I have time to try it.

Ruin · 02-15-2009, 09:49 PM

The same exact problem happens to me, I just deal with it. Honestly im not sure if its my wifi connection or the ps3 itself seeing how I bought the first 60GB on the market the first day it came out.

Uniquely · 02-16-2009, 04:01 PM

OK...... I dropped the MTU to 768. In the test that immediately follows.. I got an IP address and internet connection but failed to connect to PSN. So I raised it to 1,000, and connected to PSN. I then tried to stream a music video and got three DLNA error popups over the course of the music video. Remember, these never actually stop the streaming... they just pop up and are a nuisance. I then tried to sign in to Home. An update was required. I made several attempts to DL the update and was signed out of PSN each time with an error code 8002AD23. A quick internet search of that code shows that I am NOWHERE NEAR the only person having these issues..... but I find no resolution. This is extremely frustrating that the PS3 is the only device I own that can't play nice with my network.

From reading all of the other people that have these exact same issues... it's obviously a PS3 problem...... so why don't they acknowledge it and issue a fix?

Here is the exact same issue being discussed accross multiple forums.

http://boardsus.playstation.com/play...cending&page=2

http://www.ps3forums.com/showthread.php?t=110465

http://forums.epicgames.com/archive/...?t-591946.html

http://www.avforums.com/forums/ps3-p...n-network.html

DaMexiRican · 02-16-2009, 04:34 PM

There was a point when I did get random disconnects like you said, but that went away on it's own. I've got a launch 60gb connected wirelessly.

Bluoholic · 02-16-2009, 04:36 PM

I can also bet that your entire network goes down for a couple of minutes when PS3 is booting up. I also have the same issues as you do but I'm using a wired connection. Did you try opening up some ports and check DNZ on you router? I also have WRT54G btw.

Shin-Ra · 02-16-2009, 04:39 PM

Quote:

Originally Posted by robinandtami

From reading all of the other people that have these exact same issues... it's obviously a PS3 problem...... so why don't they acknowledge it and issue a fix?

If it's a PS3 problem why are even more people not having this issue?

It's a bit like Internet Explorer, previous versions were so broken that web developers wrote broken code so that their websites rendered, functioned properly in IE. Now unless they wrote unbroken code and detected browsers that conformed properly to web standards, those browsers would render broken code seemingly worse than the broken IE.

Some networking equipment may handle other bad network equipment better than others. Stab in the dark, but that's just what you did.

Bluoholic · 02-16-2009, 04:42 PM

Quote:

Originally Posted by Shin-Ra

If it's a PS3 problem why are even more people not having this issue?

It's a bit like Internet Explorer, previous versions were so broken that web developers wrote broken code so that their websites rendered, functioned properly in IE. Now unless they wrote unbroken code and detected browsers that conformed properly to web standards, those browsers would render broken code seemingly worse than the broken IE.

Some networking equipment may handle other bad network equipment better than others. Stab in the dark, but that's just what you did.

It's not as wide as rrod, but PS3 has network issues. Especially when networking with other devices.

02-14-2009, 10:40 PM	#1
Uniquely Blu-ray Samurai Member since:Sep 2008 Location:Mobile, AL Home Theater Gallery:14 Blu-ray collection:171	PS3 Networking issues... PS3 itself? I've had my PS3 for almost a year now I think. I've had networking issues with it the entire time. My issues are.... 1. Near constant DLNA errors while streaming media. It never actually stops the streaming.... but the little error message pops up in the top right corner every minute or two. It's just plain annoying and eliminates my PS3 from use as a streamer 2. Random sign outs from the Playstation network caused by DNS error. This is less frequent... about once an hour I'd guess. This has been a HUGE reason my PS3 doesn't get more gaming love. I'm a multiplayer kind of gal... so it would drive me NUTS to get randomly signed out of matches. Here's what I have tried... I've used two different routers during this time... a Belkin N1 Vision and a Linksys WRT54G version 5. I've tried using both a wired ethernet connection from router to PS3, and a wireless connection. I've set a static IP for the PS3 and entered all network settings manually. I've tried turning off UPnP in the router. I've placed the IP address for my PS3 in the DMZ zone of my router. I have a PC and two 360's that connect to my network via ethernet; and a PS3, Wii, Lexmark printer, laptop and iPhone that connect to my network wirelessly. My PS3 is the only thing on my network that has issues... and these issues have been constant despite all the steps listed above. I'm no IT professional... but I'm not a networking virgin either. I've tried everything I know and could research on the net.... and nothing fixes it. I truly believe it is the PS3 iself.... either a bad networking card or a bug in the networking software. Any thoughts on what to do next?

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02-14-2009, 10:45 PM	#2
Maximus Super Moderator Top contributor Member since:Nov 2006	Send it back to Sony and get it fixed. Try Mike Marine's thread if you are man (woman in your case!) enough...

02-14-2009, 11:11 PM	#6
Maximus Super Moderator Top contributor Member since:Nov 2006	See if they can do it by serial number, that's how I did it over here. They will have a log of when your console was manufactured and sold to the retailer, so they will know how old it is (and whether it is still under warranty). I think the difference over here is that the scanned barcode information from all shops is sent back to Sony who also keep track of the sold date, this isn't the case in most US stores.

02-15-2009, 12:06 AM	#7
Uniquely Blu-ray Samurai Member since:Sep 2008 Location:Mobile, AL Home Theater Gallery:14 Blu-ray collection:171	I guess I'll at least try and give them a call. I just have a feeling that "weird random networking issue" is going to be a lot harder to get covered than something like say a dead laser. It's worth a shot though.

02-15-2009, 12:14 AM	#8
Tempest Senior Member Member since:Apr 2008 Blu-ray collection:223 Blu-ray reviews:7	I had similar problems for awhile.. I finally broke down one day and did non stop google research on networking.. Found a setting called MTU... I think you need to make sure it is on automatic on the PS3... If that doesn't work also could try setting it a bit lower on your router / computer.. there is a trick with the ping command to find out how much is too much for your system as well.. I forget exactly what I did but I solved it 100%.. I use to have it stop streaming every 20 seconds while streaming.. tons of errors like you got.. After fixing the settings.. Zero problems for months now.. no problems streaming anything.. I don't think it is the PS3.. I think it is the settings of the PS3 or Computer, or both.

02-15-2009, 12:33 AM	#9
SkantDragon Active Member Member since:Oct 2007	What you've described sounds like the underlying ethernet link is dropping sometimes. That could be due to a defective PS3, but might not be. There could be something wrong with your network that the other devices aren't complaining about or are simply not triggering. I'd say the next diagnosis step would be to get a friend to bring their PS3 over and see if it experiences the same symptoms. If it does, then you don't have a defective PS3. And getting a replacement from Sony would be a big waste of time. If it doesn't, then you have definitive proof that your PS3 is defective, and that will make it easier to get a replacement. It could also be enlightening to take you PS3 to a friend's house and see if it experiences the same trouble when hooked up to their network. If you conclude that your PS3 is not defective... then what? The symptoms you describe sound like your network may be dropping the link when under load. Streaming makes it happen much more often. This may point to an MTU problem. Especially if you're using an encapsulating internet connection such as PPPoE which eats up the available packet size. MTU is Maximum Transmission Unit. It's the largest packet your PS3 will try to send. If this is too large, your network may reject it (or may even fall over). Try manually setting the MTU to a small value like 768 and see if the symptoms persist. If that fixes it, then there you go. Smaller MTU values will reduce network throughput. So if 768 works, experiment with increasing it until you discover how high you can go safely. A value of 1500 would be normal. You may need something like 1300. I hope that helps.

02-15-2009, 01:54 AM	#10
Uniquely Blu-ray Samurai Member since:Sep 2008 Location:Mobile, AL Home Theater Gallery:14 Blu-ray collection:171	I don't know anyone else with a PS3..... but I'll try adjusting the MTU. I've always left that setting at automatic.

02-15-2009, 01:54 AM	#11
richieb1971 Blu-ray Samurai Top contributor Member since:Aug 2007 4K collection:89 Blu-ray collection:706 Trading Score:16	I get random logouts and DLNA errors. Not too often though. The PS3 chat however kills it everytime. The most i've been on that is about 10 minutes before it crashes.

02-15-2009, 09:14 PM	#14
Uniquely Blu-ray Samurai Member since:Sep 2008 Location:Mobile, AL Home Theater Gallery:14 Blu-ray collection:171	I haven't been on my PS3 since I downloaded Flower friday night... but may have some time to play with it this evening. I'll definitely try the MTU adjustment and my internet provider does use PPPoE, so the things you are saying make sense. It is weird how this issue only affects the PS3. I use my 360's for streaming without issue, and I never get random internet disconnects on any of the other internet enabled devices on my network. I don't know about networks at any of my friends houses. I am a 40 year old woman.... and most of my friends are of a similar demographic. I'm definitely by far and away the biggest tech freak of the bunch. So start at about 768 and work my way up until I see issues... assuming the drop in MTU solves it to begin with.... check! Thanks for the advice..... I will let you know how it comes out when I have time to try it.

02-15-2009, 09:49 PM	#15
Ruin Active Member Member since:Dec 2007 Location:Florida Blu-ray collection:35	The same exact problem happens to me, I just deal with it. Honestly im not sure if its my wifi connection or the ps3 itself seeing how I bought the first 60GB on the market the first day it came out.

02-16-2009, 04:01 PM	#16
Uniquely Blu-ray Samurai Member since:Sep 2008 Location:Mobile, AL Home Theater Gallery:14 Blu-ray collection:171	OK...... I dropped the MTU to 768. In the test that immediately follows.. I got an IP address and internet connection but failed to connect to PSN. So I raised it to 1,000, and connected to PSN. I then tried to stream a music video and got three DLNA error popups over the course of the music video. Remember, these never actually stop the streaming... they just pop up and are a nuisance. I then tried to sign in to Home. An update was required. I made several attempts to DL the update and was signed out of PSN each time with an error code 8002AD23. A quick internet search of that code shows that I am NOWHERE NEAR the only person having these issues..... but I find no resolution. This is extremely frustrating that the PS3 is the only device I own that can't play nice with my network. From reading all of the other people that have these exact same issues... it's obviously a PS3 problem...... so why don't they acknowledge it and issue a fix? Here is the exact same issue being discussed accross multiple forums. http://boardsus.playstation.com/play...cending&page=2 http://www.ps3forums.com/showthread.php?t=110465 http://forums.epicgames.com/archive/...?t-591946.html http://www.avforums.com/forums/ps3-p...n-network.html

02-16-2009, 04:34 PM	#17
DaMexiRican Power Member Member since:Feb 2008 Location:Tracy, CA Blu-ray collection:40	There was a point when I did get random disconnects like you said, but that went away on it's own. I've got a launch 60gb connected wirelessly.

02-16-2009, 04:36 PM	#18
Bluoholic Expert Member Member since:Dec 2007 4K collection:1 Blu-ray collection:482 Trading Score:1	I can also bet that your entire network goes down for a couple of minutes when PS3 is booting up. I also have the same issues as you do but I'm using a wired connection. Did you try opening up some ports and check DNZ on you router? I also have WRT54G btw.

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