HELP: Ultimate Matrix playback error

[the_r]

Hi all, I was hoping to get some input from people here on what I might be able to do about my problem with the Ultimate Matrix box set I have.

I purchased this opening week back in 2008, and have only found time to watch the movies this past weekend. To my discovery, the first Matrix film skips or experiences a playback error at the 13:20 mark, and jumps to 13:40 give or take 5 seconds.

So literally, almost 20 seconds of the film is lost for some reason. It happens EXACTLY when the phone from the Fedex envelope rings, at Neo's desk.

I've lost my receipt from the store which I purchased this from, since it was several months ago, and now I'm kinda stuck as to what I can do about this.

I've tried to find info on how to contact WB Canada in terms of some kind of disc warranty, but despite my advanced Google skills, I couldn't find a single piece of contact information. Ridiculous!

Does anyone have any suggestions? I was totally depressed about this situation on the weekend, and couldn't even finish watching the movie because of it?!

Any suggestions would be appreciated.

Thanks.