Can I repair scratched Blu-rays? - Blu-ray Forum

baccusboy · 07-11-2007, 01:41 PM

Here is my dilemma:

I have been purchasing used discs on E-bay, and with the exception of 2 out of 70 discs, everything has been great. I've saved about $7 to $15 per title, by purchasing used. I can't test the discs, because my PS3 is far away in Korea. I am on vacation with my parents in the USA now.

One disc is a movie, and it is lightly scratched. I have a feeling it's going to be fine. I left negative feedback, and the guy on E-bay went ballistic and all but threatened me, warning me about "karma."

The other Blu-ray is a game, and it is very scratched -- especially near the edges. The ad said, "Good Condition", but it is anything but that. The seller is a pawn shop (should have known better than to buy a disc from such a lo-life crap place). After two days, they have not answered my e-mails for a refund, despite the auction stating that they will refund within 7 days if I'm not satisfied. It was bought via paypal, and I'm going to look into what should be done next.

Is there any way I can buff out these scratches? Do you think it will even play?:

The Don · 07-11-2007, 01:44 PM

try playing it....it should still work..

Stuie · 07-11-2007, 01:48 PM

I though BD discs were very resistant to scratches?

baccusboy · 07-11-2007, 01:58 PM

Resistant, but not impervious.

I have a feeling that this disc was kicked along a hard, dirty floor or something.

I have also found that some are more scratch-resistant than others.

BLu-Balls · 07-11-2007, 02:03 PM

WTF?!?! That disc is scratched to shit. Who the hell does that?

RedIsNotBlue · 07-11-2007, 02:19 PM

Quote:

Originally Posted by BLu-Balls

WTF?!?! That disc is scratched to shit. Who the hell does that?

You would be surprised what people do to discs. I work at a videostore and have seen the oddest scratches. I mean I honestly can't figure out what someone does to get that kind of damage.

Wolfie · 07-11-2007, 02:31 PM

Use it for a frisbee

Wolfie

Blu Tiger · 07-11-2007, 02:44 PM

Quote:

Originally Posted by Wolfie

Use it for a frisbee

Or a coaster.

I lent a game to a friend of mine and it was pretty scratched. He took it to Gamestop for me and had it resurfaced with a machine that they had. Cost him $5, but it works perfectly now.

Steeb · 07-11-2007, 03:07 PM

If it doesn't work, don't wait for the seller to respond any longer - he's had plenty of time already - and file a "Non-Performing Seller" complaint. Mark that the item was fundamentally different from the description (ie crappy conditon as opposed to good.) This will get eBay involved and motivate the seller to act. Also, if you used Paypal, go file a claim with them as well. You should be able to get most of your money back, should he decide no to take care of you. Often, just starting these processes will force a seller to get his butt in gear and take care of you.

Don't leave feedback until this is resolved. Even then, I would be wary of leaving him feedback until he leaves it for you, otherwise you could get a retaliatory Neg even if you give him a Positive.

baccusboy · 07-11-2007, 03:17 PM

Ok, the guy wrote me back and apologized. He said he usually inspects the discs, but something must have gone wrong. He wants me to send it back.

What is the process for this? Should I insist on a paypal credit first?

haushausman · 07-11-2007, 03:21 PM

Click here to watch a guy do a scratch test on a disc. Very impressive... I bet your disc above still works.

That Ebay seller should be shot if he thinks that disc doesn't warrant a negative feedback. Of course unless he said the disc was badly scratched but still works.

Can't wait for 300!!!

Scorxpion · 07-11-2007, 03:54 PM

Blu-Ray disc is hard coating ,hey my friend just use the disc and let us know what happened when you come back in Korea.its interesting to test a such disc.

baccusboy · 07-11-2007, 04:09 PM

I paid $33 for it. I'd rather get my money back and purchase another.

Scorxpion · 07-11-2007, 04:10 PM

Quote:

Originally Posted by baccusboy

I paid $33 for it. I'd rather get my money back and purchase another.

You are right in this case.

rmatt · 07-11-2007, 04:55 PM

My 2 year old got a hold of our copy of Terabithia. It still played after the hell that disc had to endure.

Banjo · 07-11-2007, 05:13 PM

Quote:

Originally Posted by RedIsNotBlue

You would be surprised what people do to discs. I work at a videostore and have seen the oddest scratches. I mean I honestly can't figure out what someone does to get that kind of damage.

I know what you're talking about. I just can't believe how some people treat the discs. It's pretty easy to take care of it but the average consumer don't give a hoot.

It's a pity when people don't show any respect for the others' properties.

zombieking · 07-11-2007, 05:19 PM

The sammy 1200 wouldn't play a disc that looks like that. I know cuz I have purchased used dvds that aren't as bad as that and they still freeze up. If I received a disc looking like that when the seller stated it's in good condition, I'd be pissed!!!

cawgijoe · 07-11-2007, 05:20 PM

It's usually kids and non-caring adults.

You'd be amazed whar kids will do with a disc. They leave them out of the protective cases, drop them on the floor, step on them, etc. They don't care. They didn't pay for them....maybe daddy or mommy will buy another if it doesn't work.

Me, I'm the oppossite. They only see the light of day when they go in the machine. I never touch the surface of the disc. Never had a scratch or problem.

I'm even anal enough to clean the Netflix discs before putting them in my machine!

Steeb · 07-11-2007, 07:02 PM

Quote:

Originally Posted by baccusboy

I paid $33 for it. I'd rather get my money back and purchase another.

If I were you, I would insist on getting the refund before you send the disc back. Be sure to send him a copy of the picture showing all of the scratches. If he refuses or doesn't reply within 24 hours, I would file a "Non-Performing Buyer" complaint. There's absolutely no excuse for him selling you a disc in that condition without full disclosure.

chadunc · 07-11-2007, 07:16 PM

Demand your money back first, then ship the disc back to him. If you used paypal, file a complaint with them as well. Most times, the seller will offer to replace the damaged disc if you send it back first. Dont go that route. Tell him if he is going to replace it, to send the replacement, then you send the original back after you get it.

07-11-2007, 01:41 PM	#1
baccusboy Banned Member since:Feb 2007 Location:South Korea Blu-ray reviews:3	Can I repair scratched Blu-rays? Here is my dilemma: I have been purchasing used discs on E-bay, and with the exception of 2 out of 70 discs, everything has been great. I've saved about $7 to $15 per title, by purchasing used. I can't test the discs, because my PS3 is far away in Korea. I am on vacation with my parents in the USA now. One disc is a movie, and it is lightly scratched. I have a feeling it's going to be fine. I left negative feedback, and the guy on E-bay went ballistic and all but threatened me, warning me about "karma." The other Blu-ray is a game, and it is very scratched -- especially near the edges. The ad said, "Good Condition", but it is anything but that. The seller is a pawn shop (should have known better than to buy a disc from such a lo-life crap place). After two days, they have not answered my e-mails for a refund, despite the auction stating that they will refund within 7 days if I'm not satisfied. It was bought via paypal, and I'm going to look into what should be done next. Is there any way I can buff out these scratches? Do you think it will even play?:

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07-11-2007, 01:44 PM	#2
The Don Blu-ray Ninja Member since:Apr 2006 Blu-ray reviews:12 Trading Score:2	try playing it....it should still work..

07-11-2007, 01:48 PM	#3
Stuie Active Member Member since:Apr 2007	I though BD discs were very resistant to scratches?

07-11-2007, 01:58 PM	#4
baccusboy Banned Member since:Feb 2007 Location:South Korea Blu-ray reviews:3	Resistant, but not impervious. I have a feeling that this disc was kicked along a hard, dirty floor or something. I have also found that some are more scratch-resistant than others.

07-11-2007, 02:03 PM	#5
BLu-Balls Expert Member Member since:Dec 2006 Location:TO Canada Blu-ray collection:867 DVD collection:1 Blu-ray reviews: 10	WTF?!?! That disc is scratched to shit. Who the hell does that?

07-11-2007, 02:31 PM	#7
Wolfie Member Member since:May 2007 Blu-ray collection:1 Blu-ray reviews:2	Use it for a frisbee Wolfie

07-11-2007, 03:07 PM	#9
Steeb Banned Member since:May 2007	If it doesn't work, don't wait for the seller to respond any longer - he's had plenty of time already - and file a "Non-Performing Seller" complaint. Mark that the item was fundamentally different from the description (ie crappy conditon as opposed to good.) This will get eBay involved and motivate the seller to act. Also, if you used Paypal, go file a claim with them as well. You should be able to get most of your money back, should he decide no to take care of you. Often, just starting these processes will force a seller to get his butt in gear and take care of you. Don't leave feedback until this is resolved. Even then, I would be wary of leaving him feedback until he leaves it for you, otherwise you could get a retaliatory Neg even if you give him a Positive.

07-11-2007, 03:17 PM	#10
baccusboy Banned Member since:Feb 2007 Location:South Korea Blu-ray reviews:3	Ok, the guy wrote me back and apologized. He said he usually inspects the discs, but something must have gone wrong. He wants me to send it back. What is the process for this? Should I insist on a paypal credit first?

07-11-2007, 03:21 PM	#11
haushausman Special Member Member since:Jan 2007 Location:Chicago Home Theater Gallery:12 Blu-ray collection:343 Blu-ray reviews: 5	Click here to watch a guy do a scratch test on a disc. Very impressive... I bet your disc above still works. That Ebay seller should be shot if he thinks that disc doesn't warrant a negative feedback. Of course unless he said the disc was badly scratched but still works. Can't wait for 300!!!

07-11-2007, 03:54 PM	#12
Scorxpion Blu-ray Guru Member since:Dec 2006 Location:Middle East,Lebanon Blu-ray collection:57	Blu-Ray disc is hard coating ,hey my friend just use the disc and let us know what happened when you come back in Korea.its interesting to test a such disc.

07-11-2007, 04:09 PM	#13
baccusboy Banned Member since:Feb 2007 Location:South Korea Blu-ray reviews:3	I paid $33 for it. I'd rather get my money back and purchase another.

07-11-2007, 04:55 PM	#15
rmatt Active Member Member since:May 2007 Location:St.Louis, MO	My 2 year old got a hold of our copy of Terabithia. It still played after the hell that disc had to endure.

07-11-2007, 05:19 PM	#17
zombieking Special Member Member since:May 2007 Location:CANADA Blu-ray collection:304 Blu-ray reviews: 18	The sammy 1200 wouldn't play a disc that looks like that. I know cuz I have purchased used dvds that aren't as bad as that and they still freeze up. If I received a disc looking like that when the seller stated it's in good condition, I'd be pissed!!!

07-11-2007, 05:20 PM	#18
cawgijoe Special Member Member since:Feb 2007 Trading Score:1	It's usually kids and non-caring adults. You'd be amazed whar kids will do with a disc. They leave them out of the protective cases, drop them on the floor, step on them, etc. They don't care. They didn't pay for them....maybe daddy or mommy will buy another if it doesn't work. Me, I'm the oppossite. They only see the light of day when they go in the machine. I never touch the surface of the disc. Never had a scratch or problem. I'm even anal enough to clean the Netflix discs before putting them in my machine!

07-11-2007, 07:16 PM	#20
chadunc Active Member Member since:Jun 2007	Demand your money back first, then ship the disc back to him. If you used paypal, file a complaint with them as well. Most times, the seller will offer to replace the damaged disc if you send it back first. Dont go that route. Tell him if he is going to replace it, to send the replacement, then you send the original back after you get it.

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